Clearwire Digital Voice “Service” Idiocy – User Submission by Alexander T.
July 1st, 2009 | by Tim |This from the chat I had with a “specialist” this AM:
Jennifer Jada [9:57:44 AM]: Welcome to our real-time support chat.
I’ll be happy to help you today!
Customer xxxx [9:57:44 AM]: Digital voice service: No way to turn off
Voicemail feature
Jennifer Jada [9:57:55 AM]: Unfortunately not.
Jennifer Jada [9:59:44 AM]: Is there anything else that I can assist
you with today?
Customer xxxx [9:59:58 AM]: This is a feature request: times when I
don’t want callers to have the option to leave voicemails. It might
lead them to believe that the voicemails will be listened & responded
to. I think this a useful feature.
Jennifer Jada [10:00:56 AM]: You can hook up a standard answering
machine and log into your clearwire account and adjust the rings
before the VM picks up.
Customer xxxx [10:02:05 AM]: The problem also is that when a voicemail
is stored it stutters the ringtone and can interfere with autodialing
handset function.
Jennifer Jada [10:02:36 AM]: I apologize but there is no way to remove
the voicemail feature.
Customer xxxx [10:03:21 AM]: Please enter the request, or have a
manager call or email me.
Jennifer Jada [10:04:45 AM]: You can contact our phone team at
888-253-2794 or go to www.clearwire/tellus and voice your request.
So much for the great voicemail “features dashboard”: you can’t even
turn VM off. DUH!!
CW’s solution is for me to buy an answering machine and turn off the
answer function — moronic.
6 Responses to “Clearwire Digital Voice “Service” Idiocy – User Submission by Alexander T.”
By slb on Jul 8, 2009 | Reply
Just set the message to indicate you will not be answering it.
By Keith o'Keith on Aug 11, 2009 | Reply
wow copy and pasting the chat, and changing it to make it show u look good. very nice! Moron.
By Tim on Aug 13, 2009 | Reply
… and you would know this how?
If you want to have pride in the company you work for, maybe you should worry about the stuff that’s going on inside the company and not just some website.
By Barry on Aug 15, 2009 | Reply
I went to Best Buys nad they had a table showing their products just inside the door. They kept pushing the 7 day trial but only told me I could not retrn the product to Best Buys but I would h
By S. F on Aug 15, 2009 | Reply
Clearwire modem stopped working within the past month. Called Tech Support 3 times and was told a tech would check the signal strength. I am 2-3 miles between two different clearwire towers.
I was not contacted by tech support and was advised by the help line that my address does not have guaranteed service. I have used the modem with no problems for the past two years and now I must update to a pc card or find a new carrier.
However, this should have been disclosed to customers instead of taking our money each month for no service. So much for the cheap mobile internet service.
By KB on Aug 18, 2009 | Reply
Yes CLEARWIRE SUCKS. After my contract is up I’m not dealing with them at all. How about they still want a payment and my modem is not working at all. THE BOTTOM LINE IS THEIR CUSTOMER SERVICE STINKS AND THE SERVICES SUCKS!!!!