Comments on: A Former Employee knows ALL TO WELL how badly Clearwire/Clear sucks!!!!! – User Submission by Lily H.

By: Abby

Abby — Fri, 27 Jan 2012 09:57:54 +0000

Lily: Wow, that’s very sad, but not surprising, considering how they treat customers. I totally agree about the 2-year contract thing. That took me by surprise. I’m 100% sure the phone rep never told me I was locked into a contract.

I wrote a blog entry about the bad customer service here:
http://abbybabble.blogspot.com/2012/01/clear-internet-vs-broadband-cable.html

By: Miriam Walton

Miriam Walton — Fri, 13 Jan 2012 06:28:55 +0000

THIS IS the WORST experience I have ever EVER had!!! First off the mall hogs intised me after 4 or 6 trips Dec 2010 to sign up. Finally i gave in and went and bought a home system at BESTBUY. The cashier failed to activate my account even though i insisted, After paying 120.00 for the system I called ClearWire and they said they couldnt “activate” my 120.00 i just paid!?? HUH!?? anyhow i finally had to drive 100 miles to another store where the guy promised me all was well. Needless to say….I didnt get activated STILL!!! Finally after fighting with them for a month. YES a MONTH!!! And mind you they were BILLING ME!! but no service, they tell me to SEND the home system to them and they will upon receipt of it send me a hotspot in place of it since i had only laptops and tablets anyhow and travel. WELL…they called said they recieved it and sent the hotspot. PROBLEM??? THEY kept billing me for a HOME SYSTEM i had SENT TO THEM (over 120.00) and were also charging me for a hotspot LEASE!!! HUH??? I cancelled after getting NOWHERE with them and come DECEMBER 2011 there was a 78.00 and 12.00 charge over and above my 50.00 charge.! After running up 2 months of minutes and talking to TWELVE reps, they promised to refund it. GUESS WHAT ?? 4 days later, it was STILL NOT REFUNDED. so i called again and the 13th rep told me NO REFUND. WHAT THE HECK ???? I am SUEING them and taking them to court. I have proof because i recorded every single conversation I had with them. GOD I HATE THIS COMPANY!!! Never hated a company in my life.

By: Clear blows goats

Clear blows goats — Tue, 08 Nov 2011 19:57:43 +0000

HEY CLEAR! Take this piece of shit modem and your fucking hilarious service and cram it up your cram hole! 200 dollar cancelation fee? UMM…why don’t you fucks go and suck shit through a nylon sock you sorry ass D-Bags! How you the fuck Clear gets away with all of this total bullshit is Unclear to me. When I get speeds slower than dial up….well that sure as Hell is not the fastest network around….if I could find out who the scumbag in charge is I would ring his fucking neck! SUCK IT CLEAR!!!

By: tilos

tilos — Tue, 27 Sep 2011 04:27:50 +0000

http://youtu.be/w0ftS6XV24E

By: Matt

Matt — Sat, 30 Jul 2011 05:59:03 +0000

I have nothing but problems with clear, they say im a heavy user, but im not, im just an average user, surf, watch movies, ect….they SUCK!!!! Dont bother using this service, u will be sorry

By: d

Tue, 28 Jun 2011 17:42:31 +0000

What is the basis behind this class action suit? I’m a former management employee of Clear/Clearwire and I may have some interest.

Please let me know. Thank you.

By: Lovely

Lovely — Thu, 02 Jun 2011 22:59:08 +0000

Wow, Ricky B, you are an idiot. You work in the collections department but don’t realize that this website is monitored by your bosses. Oh well, you’re getting fired soon anyway.

By: jlenz

jlenz — Wed, 01 Jun 2011 13:47:35 +0000

Clearwire or Clear should not be allowed to charge for restock fees. I was a previous customer for 2 years. Paid our bill ontime. We decided to end our contract. Well when we canceled our contract they all of a sudden wanted to charge us for the termination fee. I had their modem ready to send out but they decided I should keep their equipment. Tried 20 TIMES to send it back without a balance owed. I also tried to give it back at their store. They would not take it also. BUYER BEWARE. Also for those thinking on buying a clearwire modem on EBAY or Craigslist. Once you decide you do not want clearwire your stuck with their modem.

By: Ricky B

Ricky B — Sun, 29 May 2011 15:04:05 +0000

Customers please listen !!! Do not be afraid of the restocking fees!!! I work in the vegas call center in the collections dept..i know for a FACT that clear has no way to report you to an outside collections bureu!! When u cancel have your CC REMOVED or have the bank block charges from clear.. ..its that simple also if your bill is past due , the balance will be written off at 90 days !! Then the will telemarket you to offer u a new promotion…

By: aj

aj — Sat, 02 Apr 2011 16:59:06 +0000

http://speedtest.net/result/1233082313.png

By: jim

jim — Tue, 01 Mar 2011 02:55:30 +0000

I have called several times about slowspeed issues it started on Dec 23 2010 I called them on that day and waited for results & had none I called again a week later they said they would put a ticket to have the tower checked out I also was able to verify that it was an issue with the tower. because my insurance agent that i get my auto insurance also was in the same area as the tower that I use. she has discontinued service with clear. Another person lives in the same area as me also has the same problem as I do with slow downloading speed she also works for Clear services I did not get a ticket for the tower untill Jan 19 2011 I was still having the issue with slowspeed I called on the 21st of Jan 2011 when i called the asigned my case with a case worker he said that the issue would be resolved in 2 weeks and that someone would call me to give me results of the tower the case worker also said that I would recieve 38.60 off of Jan. bill it never happened they also said they would reduce the bill down for 52.77 down to 41.60 per month Then i called them again on the 20th of Feb. because they did not give me credit for jan. bill they said there would be no charge for feburary. and they charged me 41.60 on my bill. than i recieved a phone call saying that they had put a new blade on the tower that i should recieve faster speed the only thing that inproved was the uploading speed. I found out later that no one had even been out to fix the tower. i still have speed issues and my downloading speed is well below 4gs it is as slow as 4 bites right now I cannot afford an attorney. if there was a way to get an attorney at no charge unless i won my case i would sue them

By: PaulMcGrath

PaulMcGrath — Fri, 25 Feb 2011 02:27:39 +0000

This company is a JOKE. Worst company that I have ever worked for. Read the Blogs… They are all true. If they ask you to come work for them… Run!

By: Missy

Missy — Wed, 02 Feb 2011 02:08:33 +0000

Would like to know how much a first commission check should be? My daughter was charged for her business cards, I think she was told they were free, she worked approximately 100 hours in a two month period and all she brought home was $10, the business cards were $60. She did not have many sales and the ones she did have had to be split with the other person working at the kiosk. After she paid for gas, food and babysitter this job seems to be a no win situation.

By: Roger pate

Roger pate — Mon, 13 Dec 2010 00:47:24 +0000

yes i would love to sing up for a lawsuit against clearwire just email me the info and i am in there service sucks really sucks i had dial up speeds faster then there speed is now lol so just give me the info and i am in

By: Former Retailer

Former Retailer — Mon, 22 Nov 2010 04:22:26 +0000

As a company we approached CLEAR to begin negotiations to offer their services, thinking at the time that the new technology would be a fantastic offer to our existing clients, but also a way for us to attract new clients as well.

We are a marketing and advertising consulting firm here in Portland, with offices in multiple states.

After repeated tries to obtain a national contract (each time we were near finalization the person in charge of creating national channels would be fired and replaced, so the process would begin again) we finally opted for a local contract, only to have that contract changed, commissions lowered, less than 30 days of it being executed.

This caused us to place a major halt on all recruiting and sales. And am I GLAD we did! Part of our contract “required” us to have the service. Now while it does not say this in the contract (and I knew our rep was lying) we went ahead and set up the service, if for any other reason that we needed to know the limitations of the service.

Currently they are managing accounts, especially for those that exceed acceptable usage…like if you have a Netflicks account, watch videos, do any gaming on Pogo…things which any other provider would consider normal…so that you will have less than 1M download. So while you might think that unlimited means unlimited, CLEAR only means unlimited checking of your email.

They also have contracted with Ring Central to offer business virtual PBX systems, and are reselling those services to business at twice the cost that a business could go direct to Ring Central and get, without being required to also have CLEAR as your internet provider. Those at CLEAR apparently lack the ability to negotiate a strong contract for their customers.

We knew this because we already had an agreement to offer Ring Central to our customers, which is a fantastic service that we not only sell but use internally. CLEAR was very proud of this new “feature”, that we then refused to sell since they were obviously cheating their clients.

We have severed our relationship with CLEAR because of dishonest business practices, twisting, baiting, and general poor customer service. We have also informed all of our business customers to avoid using CLEAR.

I will state here that the mobile aspect works very well, most of the time, but would NEVER recommend the home service, or the phone, when there are so many better options out there for the same price, like Frontier.

By: former tech

former tech — Sat, 16 Oct 2010 22:38:44 +0000

let me just tell you. This is the worst company I have ever worked for! I feel sorry for all the customers. You are being lied to almost every time you call in to one department or another.The poor techs like me had to cover for the lying sales reps. Things like selling somebody service in a non coverage area,lies about tower problems when there are none,upsell somebody equipment that you know wont work,offer a higher plan that wont make a difference ect.They have such a high turnover because of their awful “points system”.Somebody I know got fired because she had called in two days with the flu.She was supposed to come to work with the flu, infect at least 100 people,and vomit or cough while on the phone .How is that even possible??? They did not offer to pay for the dr. visit they require for everything and she had no insurance or money.So she got fired for too many points (3) . They are not even concerned for the well being of others!!!

By: Tecchh

Tecchh — Tue, 12 Oct 2010 06:35:17 +0000

Even I am a tech agent for clear from 1 year. Back end Proccess of this company really sucks and most the time I just lie to all customers about tower down..I would love to help if i have more resources but I just cant..They tell us to lie cuz we cannot access all resources and they cannot do anything abt it..also tech level 2 or CMT dont know any shittt…I feel sorry for all customers .. They dont do even 1% of whtever ur contract agreement says…they lie to their own employees and customers..all they want is PROFIT and dont want to give quality to their customers…i say charge them more but atleast give 6MBPS of constant speed..and charge for over bandwidth..like TELL THEM wht they signing up and what they paying..atleast give customer a receipt…am jus working for money..i come to work..lie to customer and get out…DONT SIGN UP FOR THIS SERVICE..WORST EMPLOYER EVER IN MY LIFE

By: Going To Cable In Las Vegas

Going To Cable In Las Vegas — Sat, 09 Oct 2010 22:20:50 +0000

I have worked professionally in IT for over 10 years, and cannot believe how horrible this service is. I am sickened by Clear’s TV commercials about streaming video–simply not true. I cannot believe it is not illegal for them to put those lies on television! Wow. With 4 out of 5 bars on a brand new Motorola Clear modem, I have seen the service fluxuate from over 7 Mbps to literally 0 Mbps. Many, many hours have been spent on the phone with Clear support…all to no avail. What a waste of my life! VoIP on Clear Las Vegas is a joke–I have a VoIP line that I simply cannot use on Clear, because of the erratic and latent packets on the network. It is evident that Clear oversaturates its network but never upgrades, and doesn’t give a shit about the paying users on the end of that pipe when their service is shitty or down altogether–which it is more often than not. For me, the service was down for a whole week!!! I had a signal to the tower, 4 of 5 lights, but could not even ping the first hop on Clear’s network! I cannot believe how long I have put up with it!! After 1 year, I WILL PAY ANYTHING to get out of this 2 year contract! $75 is worth it to get this crap out of my life…and the cable company is scheduled to arrive next week. I cannot wait to be a Cox cable customer, and I cannot believe I am saying that. STAY AWAY FROM CLEAR IN LAS VEGAS!!!!

By: Clearlyamistake

Clearlyamistake — Tue, 05 Oct 2010 14:47:19 +0000

I helped launch the Chicago retail market. From the start we had maybe one day off between November, December, and January. On top of that the real big scam is there churn or pullback for employees. You get payed 1 subscription for A get 3 but here’s the kicker….THEY CHARGE YOU 3 SUBSCRIPTIONS when in cancels!!!! That mean that like almost every rep in Chicago when you exceed your subscription weekly target you WILL STILL NOT GET COMMISSION CHECK!! I was with them for over a year and we just found out about there commission scam because we started doing research as to why my top sales reps in Chicago where getting 0 commission checks. The great part was that when we presented this to HR they took away access to all the tools we used to uncover this scam like Boss and the 2.2.2 tracker.. In regards to the network….lol the engineers had said that the towers where over loaded by over 1000 plus users… Basically you will get the worst service possible. Download speeds of 0.17 mb. Not even dialup speeds. Don’t work for the crooks and don’t by there garbage. There will be some class action lawsuit I’m sure soon.

By: James Caldwell

James Caldwell — Fri, 27 Aug 2010 16:25:52 +0000

Clear needs to get a grip on where their coverage area is really at, as a retired electrical engineer I informed them of my concerns before agreeing to the service. After hooking up the equipment and spending countless hours on the phone with clears tech support, they sent a tech out. No signal in the area is what he told me. Clear needs to really look at their true coverage maps and update, From the Atlanta ga. area clear really sucks