Clearwire SUCKS! – User Submission by Autumn A.

I am so angry right now I am shaking. Clearwire worked fine for what I needed for the first year. Then it started disconnecting me every time I tried to upload a picture to ebay or craigslist. It also would disconnect me at random times several times a day. I kept having to disconnect the modem, disconnect the router, reconnect the modem, reconnect the router, you know the drill. When I called tech support they didn’t see any issues, but sent me out a new modem. That new modem did the same thing. So, being that I am not a computer expert, and shouldn’t have to be to use the internet, I went out and bought a brand new $100 router thinking maybe that was the problem. Nope, didn’t fix it. Then I thought maybe the wireless signal on my laptop was the problem. But I connected to a friend’s service and had no problems at all. I was also having problems watching anything streaming online. So, last week I got cable internet and have been having no problems at all. It’s been a dream! So today I called Clearwire to cancel and turns out I supposedly have three months left on my contract (What???? I thought it was a year contract? And of course can’t find my paperwork). They want me to reconnect all my internet so they can “troubleshoot” or send a truck which of course they never offered before I tried to cancel. They were completely rude and patronizing, the supervisor kept talking over me and wouldn’t let me talk. At one point I didn’t hear what she said and I said “What?…Excuse me….Can you repeat that?” But she didn’t hear me because she hadn’t stopped talking!! I called her on it and she was very patronizing and said “I apologize if you think I am talking over you.” But of course continued to do it. They also offered me the option of turning the responsiblity of my service over to a friend or family member and I said, “Why would I do that to someone I know?” They even suggested me advertizing it on Craiglist!!! I could go on and on. Anyway I told her I was going to contact my lawyer and hung up on her. Help!!! Is there a class action lawsuit I can join?