Charge for an Extra Modem – User Submission by D. Price
June 21st, 2009 | by Tim |Yesterday when I returned from work, I signed on to my computer. A message popped up from Clearwire stating that I had two modems and that my current plan only allows me to have one. The extra modem should be returned, or there will be a change in service. If I do not have this equipment, call customer service immediately. Well, that’s what I did. TWO years and two months ago, I signed up with Clearwire. A rep came to my store and set up the account. There was a problem with a modem, and another was sent to the store. However, in between time, the original modem worked fine and the rep either took the extra modem with him, or it was sent back. I don’t remember which.
So, the result now—TWO YEARS LATER—after spending nearly an hour on the phone last night I find out they have been debiting my account an extra $5.29 per month for an extra modem (remember these are paperless debits, no accounting is made) resulting in nearly $130.00 over the two years. They cannot find any record that the modem was returned, and they have stopped service on my account—I have no internet access at this time—AND, on the 16th of this month (three days ago!) they debited my account for the monthly service! Customer Service—and I use that term loosely—says it will be at least 3-5 business days for them to search to try to find the modem. But, there is no proof that I returned it! I have to prove to them that I returned it? Then, I tried to access my account to put all of this in a message to them, for the record, and they denied access to my account, and replied to call customer service!
There are so many things wrong with this picture, I don’t even know where to begin.
D. Price
Boise, ID