Comments on: Lawsuit Filed Against CLEARWIRE!!

By: Carmen

Carmen — Sat, 02 Jul 2011 12:35:42 +0000

For those of ya’ll having problems with Clearwire its only going to get even worse from here on out! Why you might ask? Well besides reading many of your posts about lagging service and billing issues, they are now closing BOTH U.S. call centers down! So for those of you HATE having to talk to some one who cant speak english (i know cuz Im one of those people) good luck trying to decipher what those people are talking about! The Las Vegas call center will be closed down by Aug. 7th and the Milton, FL call center will close its doors on Oct. 24th. Clearwire has done nothing but LIED to their employees about closing down. So if they are lying to their employees, then what makes you think that they are not lying to you??? I do know that the Milton, Fl call center sent out letters of laying people off between now and Oct. 24th. So if you have a problem with billing, technical issues or any other issues regarding your services….expect a really longer wait time to talk to someone! How do I know? Because Im a disgruntled fiancee of a person who formally worked for Clearwire (2008-2011) . He told them 2 days before they started more stuff about laying people off to Kiss it!

By: tom

tom — Mon, 27 Jun 2011 21:12:34 +0000

Danny Hancock
Technical Support Manager at Clearwire

is a big crook! big Liar!!

By: tom

tom — Mon, 27 Jun 2011 20:41:59 +0000

I had to cancel my service because clear had cup my speed in half.
They offer me no termination fee to cancel but 4 weeks pas by and they are withdrawing money from my account $40 for each device restocking fee.
I had called clear today and they saying you have to pay for termination.
I HATE!!!!!!! SPRINT-CLEAR SO MUCH, every time. CLEAR= SCAMS!!!!

By: Vandy

Vandy — Fri, 27 May 2011 05:29:00 +0000

Where was this website when I signed up with these losers a week ago? At least you guys get to experience your service. I never received my equipment in the mail. It was left in front of my door by FedEx? Sure it was. Home all day and no paper left on my door, nor did I sign for anything. I’m canceling their service before it’s too late.

By: Alvin

Alvin — Thu, 26 May 2011 00:30:17 +0000

I was fooled by a great sales program and I’m paying for it. Terrible service from product, help tech, signal-speed., and talking to them is like talking to a wall.

By: tom

tom — Wed, 25 May 2011 20:12:55 +0000

I really want someone to hack to they system and shot down this phony operation, they are caping the speed. And have gots to say “we are monitoring your activites” fuck you you fucken Crooks and Liars!!

By: sil

sil — Tue, 24 May 2011 10:24:03 +0000

clearwire is a piece of shit! worst service ever

By: dan

dan — Tue, 10 May 2011 15:27:36 +0000

i regret to say i sell this shit i feel bad selling it to people..i never heard of clearwire untill i moved to california from wisconsin..i will tell you this everything you people are experencing is 100% accurate..but the other thing you all should know is this shit i put up with selling this shit is worse..i’v experianced all sorts of abuse because i dont sell it enough but how can i when honset people like you post the truth so keep it up and kudos to you all..by the way if any one says they can push the full 3-6 mg is full of shit.

By: julie

julie — Mon, 28 Mar 2011 14:17:41 +0000

I had a horrible experience the first time with no signal, refusal to fix by tech support, long time for refund. So I wasamazed whwn CLEAR offered to bring me back for $25 a month for 6 months. OK i was in desperate need of Internet. First CLEAR sent the wrong modem for my MAC OS, charged me $44 which I was not advised , Of course auto payment Then qafter screaming for a new modem and return label I wait 2 wks. The original price withsrawal still not refuded. On the 23 March CLEAR auto withdrew $44 again. No I can’t get customer service to cancel and refund $. I am trying with my bank to stop the auto payments BUT I see no refund in the future. Where do I sign up for th class action suit against CLEAR?

By: Mark

Mark — Tue, 18 Jan 2011 02:49:02 +0000

More users helping get the word out about Clear on Facebook

By: Jeff Knapp

Jeff Knapp — Tue, 18 Jan 2011 02:40:33 +0000

a CLEAR representative told me tonight that they “manage” service speeds to ensure that “higher usage customers” don’t bog down the system. What about when YOU are the “higher usage customer” and you still don’t get 25% of the advertised speeds!

CLEAR SUCKS!!!

They know that they are manipulating the power output and bandwidth but pretend like they don’t know what the problem is! I’m so angry I could cry! This just isn’t right! They shouldn’t be able to lie, cheat, and steal like this! PLEASE SUE THEIR PANTS OFF!!!!!!!!

CLEAR SUCKS!!!!!!!!!!!!!!!!

By: Jeff Knapp

Jeff Knapp — Tue, 18 Jan 2011 02:35:40 +0000

CLEAR RIPPED ME OFF!!!

They committed to give me service speeds of 3mbps-6mbps but never produced those numbers. In fact over the last few weeks I have gotten download speeds of 0.27 and an average of 0.32! I worked with them for 16 months before I finally said “THAT’s ENOUGH”. I cancelled my account and told them to refund me for the last month of service as well as the one that they just charged me for 3 days ago. The manager, Gregory H ext. 37450, let me cancel my account and then he told me that since I cancelled my account they can’t refund me any money.

CLEAR SUCKS!

I’m soooo frustrated cause now I had to go spend $131 just to get internet with someone else!

CLEAR is NOT a trustworthy and reliable company! They are NOT a good company, their WiMax service SUCKS and so do their policies! They are only out to make a buck! The Co-Chairman makes $705,462 per year- not including his $630,000 bonus- and they won’t refund me $121.

CLEAR SUCKS!!!!!!!!!

This was the last of 24 service calls just in the last 7 months! The deserved to get sued for false advertising and immoral/illegal business practices! Isn’t there something called business ethics anymore?!

CLEAR SUCKS!!!!!!!!!!!!!!!!!!!!

By: David

David — Sun, 16 Jan 2011 05:23:52 +0000

My story is almost identical to everyone else’s; support telling me to power off the computer and modem and rebooting everything (can you even believe that crap???), bandwidths of less than 0.3Mbs typical and over $70 for this wretched garbage. Tech support could dial it in to 10Mbs but that would only last less than 10 minutes and never return and usually would only last while I was in a ‘chat’ session with support.
Comcast offers a better deal, same coverage, but I think they use the same infrastructure.
Good-bye Clearwipe, hello Comcast.

By: Dwayne

Dwayne — Sun, 02 Jan 2011 02:40:31 +0000

I’ve had my service since xhom and when XHOM had the
service it was great! I got speeds around 4-8 mb/s now its averages
.4 to .9 mb/s no matter what time of the day I try it. I was told
that it depends on the time of the day I’m using it and more users
maybe using up the bandwidth, but we all know its bogus. Ive tried
everything and nothing I can do I have FULL bars for connection and
I’m in the heart of baltimore city where the service was launched 3
years ago with XOHM i surely miss it when they had the company my
speeds rocked. Now it just sucks…..

By: Geekyguy

Geekyguy — Wed, 29 Dec 2010 18:29:41 +0000

I had them for a month. Found a way to cut off the money
tree. Now they are bugging me to come back and enjoy the new 4g.
How can we make this any clearer?. The terms of service suck. The
caps suck. Support sucks. It;s almost 2011. Service without a
reasonable streaming capacity is worthless. Change or die.

By: Aaron

Aaron — Fri, 24 Dec 2010 08:08:17 +0000

I’m done with clear, this is the most ridiculous thing I’ve
ever had to deal with. I need to know how to get involved in this
lawsuit. They have been unhelpful in fixing the tower near my home
and will not provide me any alternatives. Capped b/w at .25 mbps
download, what is this about? I’ve purchased home and mobile
service for 6 mbps, and can’t get even 25% of that speed. Then my
connection drops constantly, ping locks are showing that the
connection is dropping every 5 minutes for a 10 – 20 minutes
period, I’m just fed up!!! I hope to get some relief on this soon.
Luckily there is no contract for me and I can cancel at will, but
i’ve already paid for 2 months of service that I’m not
receiving!!!!

By: Amy

Amy — Thu, 23 Dec 2010 07:07:09 +0000

I am so done with Clearwire!!!!

It’s 2 in the freaking morning and my speedtest says I’m getting 0.28 Megabits! This is ridiculous! Why am I paying $70 a month for FREAKING DIALUP!!!!????

It takes 6 or 8 minutes to load a 2 minute YouTube clip!

By: Nichole R.

Nichole R. — Wed, 22 Dec 2010 04:37:22 +0000

Amber,
I read your comment and have had a very similar experience. I am currently still with clearwire. As I am seeing a lot with other users, we are all experiencing the same issues. I want to see a class action lawsuit filed! When I first bought my service with Clearwire, I too was promised a rebate. It was for a 100 dollar gift card to Best Buy that I NEVER RECEIVED! I called repeatedly to both Clearwire and Best Buy and got the run around. After 3 years, I have still yet to see my rebate. I am supposedly between 3 towers and get poor quality. Sometimes it works just fine, but often times my connection drops or goes out for several hours at a time. I have been through the ringer with their technicians trying to resolve the connection issues. After my 2 year agreement was up, I decided I had enough and was not going to renew my contract and try to save up to buy services elsewhere. I went with Clearwire after having been with a competitor that jacked my rates up and was dropping connection left and right at certain times of the day. I’m on a limited income. Their prices and promise of better connection speeds sucked me in, and kept me around. All the lies they told me on the phone kept me believing they were a good company and that I was having issues with my computer, not their service. I finally called them last night to have them troubleshoot my connection one last time. I have the new 4G router. I was going to cancel my service some months ago when I was informed by a service rep that my connection would improve if I would allow them to send me the new router. They also gave me a discount on my bill “for being a loyal customer.” When I received the new modem, it worked great for about a couple of weeks, then dropped off again, worse than the old 3G service. When I called last night, the service rep was most helpful. He brought up maps, etc. and determined that I had my modem facing the wrong way. He asked me to take the modem to a different part of the house, to point it in the direction of a better tower signal, and I still could not latch on to a good signal. At best I get one consistent bar. He explained to me that I should get at least 3 to take full advantage of the service. I have never had 3 bars. After exhausting all his options, he told me that I need to contact account services to try to resolve the matter. He didn’t say it directly, but I was able to figure out that he was suggesting that the company will reduce my bill to be acceptable or allow me to recoup some of my losses. I will see what I can try tomorrow and post my experience here. I was lied to for 3 years, and taken for my money, for service they could not provide me, but instead lied to me and made me feel as though I had a problem, not them. I am furious, especially after finding this website. For sure I am going to bundle internet into my existing cable account. This has to stop, and as a consumer, I will take steps necessary to see to it that they are stopped and the rest of Clearwire’s customers are taken care of or made fully aware of these atrocities. I can only imagine the hundreds of customers that are not fully aware of computer technology that actually believe that their computers are to blame for the poor service, the hundreds that believe what they say because they know no better. People who are stuck in contracts or have no other options like me, who are on limited or fixed incomes and can’t go anywhere else at this time. I have already contacted the law firm that filed a class action lawsuit in 2009 against them, and I hope to hear back from them, or find a law firm that will help us! Come hell or high water, Clearwire will pay!

Nichole R.

By: Ray

Ray — Tue, 21 Dec 2010 18:41:56 +0000

I have used clearwire for several years now. I was happy for the first year and a half, but this last 3 to 5 months the speed has dropped off (most of the time) to the point of being like a 28k dial up. The first year or more it was pretty good (1.5 mbps) most of the time (checked on Speakeasy speed test). This sucks because I pay for 1.5 mbps and I no longer get it. I believe their system is now overloaded with users, or they “throttle” or to much streaming video is using up available bandwidth. Which ever the case, they will being losing me as a customer. Oh yes, I contacted their tech support and they gave me the run around trying to figure out “what was wrong with my computer”, what a joke!!
I will now have to switch companies, get a new e-mail address, what a pain!!

Ray

By: John

John — Tue, 14 Dec 2010 18:54:22 +0000

I have not had working service with clear for over two months. I called multiple times and was given the same run-around and was forced more than once to test my modem in every possible location in my home. It was obvious this was not the problem but they insist that I am in a “good coverage area”. No one did anything to try to fix or address this issue and yet they of course find the time to call me multiple times a day looking for the payment that I told them I refuse to send. This is a complete SCAM. I have never seen a company in operation with more negative press about it. They DO NOT provide acceptable working internet service. PLEASE do yourself a favor and stay far away.