User Submission by Richard G.
January 29th, 2009 | by Tim |I had Clearwire for 6 months. Soon I got fed up with the slow download speed so on January 12th I called Clearwire to cancel my account. After about 15 minutes of questions I was told that the account was finally canceled and asked if I wanted to sell my modem back to the company. I said yes. Well that was a couple of weeks ago. Today I eound my debit card had been hit for another charge of $36.95. I was pissed.
So I called Clearwire, and being very upset I raised my voice a few times and called the dude helping me an “asshole”. I was hung up on. I called back and was helped by a person named Jane. She had informed me that my account was not cancelled at my request because the person I had spoken to on the 12th had decided to put a hold on the cancellation pending the return of the modem. ????????
What the hell did me returning the modem have to do with cancelling the account? I had purchased the modem when i signed up with the service to take advantage to the month to month billing plan. The modem is mine and they were buying it back from me. Why wait to cancel the account?????
i got bullshit answers and had to wait 20 minutes for the person to send the request to the right department that will issue my money back.
Clearwire sucks!!!!!!! DO NOT SIGN UP TO USE THIS SERVICE!!!