They fired the only good technician they had – User Submission by Janail H.

Monday, December 22nd, 2008

So, I have been a customer for a while now, and everytime I had a problem, I have always spoken to one support person that was always able to solve my problem. I called in with a problem last night and asked to speak with Karen. I found out ...

Posted in Customer Service, User Submissions | No Comments »

Clearwire Scam, Pure and Simple – User Submission by Linda B.

Wednesday, December 17th, 2008

I'm trying to cancel my Clearwire service and have tried talked to Account Services and chatting online. Their people are trained like robots. They just continue to repeat policy that is a true scam. I purchased Clearwire and have no memory of it being a 2-year account with ...

Posted in Customer Service, Performance, User Submissions | 1 Comment »

Thank You – User Submission by Brenda

Monday, December 15th, 2008

Hi, so glad I found your site. I had considered going to clearwire to save money. I once called a local provider I really don't know much about wireless. They seemed so vague as to if it would even worked where I live. I appreciate all the posts. I ...

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Another Former Clearwire Employee – Anonymous User Submission

Friday, December 12th, 2008

I worked for an independent contractor of clearwire in Eugene, Or. for about a month. When I started I had been out of work for months and knew nothing about clearwire or isp's for that matter. Looking back on it now I think that desperation and lack of knowledge about ...

Posted in Customer Service, Lawsuit, Performance, User Submissions | 1 Comment »

Clearwire Sucks – User Submission by Paul T.

Thursday, December 11th, 2008

I lost my job in Duluth, MN shortly after signing up for Clearwire. On unemployment, I used the Clearwire (when it was actually working) to seek other employment. My union found me a job in Brainerd, MN in July, and Clearwire TOLD ME there was service there, just ...

Posted in Customer Service, Performance, User Submissions | 2 Comments »

Charged for modem they said “not received” AND 9 months of monthly fees – User Submission by Hank W.

Friday, December 5th, 2008

I contected Clearwire in March (I believe) of 2008 to cancel the service. They emailed me a label, and I did not get around to sending until April. They say they can't find it. I called in May to find out why my mother's account wa still being charged the ...

Posted in Customer Service, Tech Support, User Submissions | 1 Comment »