By no name on Dec 2, 2008 | Reply

What changes exactly was posted today? I looked and could not find any.

By Friend of a CW Customer on Dec 2, 2008 | Reply

I see the provision:

**

However, if you do not wish to continue Service after a change that is materially disadvantageous to you, you may terminate this Agreement by providing written notice to Clearwire within twenty (20) days of the effective date of the modification, and you will not be charged any Early Termination Fee

**

But has anyone successfully made this happen and if so, what was the materially disadvantageous change? I’d like to share this with a few friends who want to get out of their contracts.

By Lisa B on Dec 4, 2008 | Reply

Any idea what such a letter should say or where i should be sent

By that guy over there on Dec 5, 2008 | Reply

Sorry, but the change only applies to the newly branded Clear WiMax customers that will not impact current customers. There were no changes to AUP, no changes to other general TOS that would impact current users either negatively or positively. Doubt this will work. It’s not like the cell companies upping the price of text messaging which is a legitimate reason to try to cancel under those terms.

By Mike on Dec 5, 2008 | Reply

Has anyone had any luck with this? I sent them a email asking who to write to and they semt me this

Thank you for contacting Clearw*re. My name is Jessica and I will be assisting you today. I have read your e-mail and I see that you are inquiring about the new updates in the terms of services. That applies only to Clear customers not Clearwire customers. This statement should be labeled Clear. If you have any further questions or concerns please feel free to contact us 9am – 10pm at 1-888-253-2794, or visit our 24 hour webchat at http://www.clearwire.com. Thank you for contacting Clearw*re, have a great day!

Jessica James
Clearw*re
1-888-253-2794

By Nimish on Dec 7, 2008 | Reply

Has anyone had any luck with this? I really want to discontinue this service, as this pos doesn’t work.

By billie poodle on Dec 8, 2008 | Reply

Here’s my question to clear wire,How much early termination fee’s will they have to pay when there lousy company goes bankrupt for such crappy service?

By Claus Gehner on Dec 10, 2008 | Reply

There seems to be a lot of pent-up frustration with ClearWire, some of which I share. However, the source of my frustration is a little different.
Basically I like the ClearWire service as it gives me the freedom to work from home and virtually anywhere in the service area (in my case Seattle, WA).
My frustration is that Clearwire obviously has not kept up with their back-channel/trunk-line capacity to meet the traffic volume resulting from their very aggressive customer acquisition efforts (I see their booths everywhere). The result is that during peak periods (basically from early afternoon to about 11:00pm at night) I get the transfer rate equivalent to old dial-up modems.
I have consulted my lawyer about this, but lacking “class-action” status, there is not enough in it for them to pursue it.
I am currently drafting a letter to the WA Attorney General’s office for Consumer Fraud to see if I can get some action via that route.

By Chris on Dec 10, 2008 | Reply

I’ve received a similar email in return from “Dennis” but when you read the terms of service changes it states in the opening paragraph that it, “appl[ie's] to the clear and clearwire products and service,.” The address that I was given after calling in, since the email from Dennis didn’t have a physical address to write to, is 3525 E Post Rd Ste 110 Las Vegas NV 89120. If anyone has any actual updates outside of pure speculation please follow up post and I will do the same.

By David B. on Dec 25, 2008 | Reply

Mr. Gehner, hello and thanks for your efforts. I too am frustrated with this company. Keep us posted on your efforts with the Washington State attory gereral’s office. I will sign a petition if it comes to that. I’m tired of “buffering data” all the time.

Regards,
Dave

By susan nunn on Dec 28, 2008 | Reply

I just checked in the website change detection and there were also changes on 12-17-2008! I presume that this change would also be covered! If so and I will continue to check it out…that would extend the TOS 20 day period to January 6th 2009!

Any one else know?

By Laura on Jul 8, 2009 | Reply

I have been frustrated with my service and the customer service you offer.
I signed up for Clearwire around March 2008. I asked many questions before I signed up.
I have had many problems:

1) When I tried to see if I had coverage, it did not show up on the website but the Representative at the Northgate Kiosk said I was in network. I signed up for the service. I have had poor connection but decided to put up with it.

2) I was told I would be sent my bill in the mail and was told at a later date that your policy is paperless.

3) This the last straw for me. I was told by the Representative that if I moved out of the area of service I COULD GET OUT OF MY CONTRACT. I am moving to 18020 – 73rd Ave. W. Edmonds, WA 98026 and there is no Clearwire service there. I called customer service and was told that I signed an agreement that there was no getting out of the contract unless I get someone to take over my contract. There is no way I would do this since the service is so poor. I did not read the contract because I trusted your employee to explain the policies to me which he did not. I do not believe that you want your policy to be: Do not trust our customer service , do read the fine print!

4) When I called on getting out of my contract on 7-06-09 at 11:00 AM, I asked to speak to a supervisor. I was told that they would contact me within 24 hours. It has been 49 hours and no phone contact.

I want out of the contract with no penalties to me.

I plan to contact the Better Business Bureau and any news media that will be willing to help me resolve this. I also will blog and tell anyone I can about my personal experience with your company. I belong to a lot of networking groups.

By adt on Aug 6, 2010 | Reply

I signed up for clear service on July 7, 2010. I cancelled the service August 6, 2010. (by paying $40) I was initially told by the customer service representative that i was signing up for the service with no contract. When i called the billing dept, to cancel, they said in the terms and agreement it was a 2 year contract. I was shocked because the customer service representative was so nice about everything. Now that I think back, looks can be deceiving.

Anyway I first suspended the account with the billing dept for 6 months. My next phone (10 min later) went to the corporate escalations department (425) 216-7600. I told them i was moving out of the country for good, and how the customer service rep misled me, the lady said she would waive the ETF, but I had to pay $40 for the restocking fee. not bad, at least it means I’m out of the contract. Everything went smoothly, good luck to you guys out there trying to get out of a contract.

By steve fry on Apr 16, 2011 | Reply

wow… I was kickin around getting this service, more disgust for ATT than need of new service provider, but im not seeing too much in the positive dept. regarding this company. I use a laptop, need new provider at home, and have no wifi hotspots where I need them, so am soooo stuck with the evil, dispicable, monopoly, ATT. Dont even gert me going…….
Thanks for the input people’s- steve

By Will on Jan 31, 2012 | Reply

Clear-wire advertises no canelation fee. Don’t believe it. They offer themselves the ability to change terms at anytime and will take your money, despite what their advertisement says. Be forewarned.

By James Hullinger on Feb 25, 2012 | Reply

I was debited twice in the same day by this company and I have no knowledge of any contact with them. It could be that someone has hacked my account but I am having a difficult time in getting information from the company as to what I signed up for and how. I only discovered the debit on my account but never received any kind of confirming email, etc. In light of other complaints about this company I’m pretty skeptical.

By Ronald on Mar 1, 2012 | Reply

Well James, I have the same problem and i had my bank on the phone with clear and they tried to dismiss it. My bank gave the the break down on payments and it was like it was not real to them. I now know it’s time for me to switch back to comcast to avoid losing my mind.

By MC on Mar 7, 2012 | Reply

After twelve months of service with Clear, and a year contract, I was moving out of the state. The month before I was set to move, I called Clear to make sure my contract would be cancelled. The Clear representative stated all I had to do was mail 1 of the 2 devices back at the end of October. I mailed the device back. However, I kept getting billed by Clear. The past 4 months, they take $50 dollars each month. I have spent over three hours with a customer service representative, and this still has not been resolved. I am fuming. This is truly the worst company.