By: Keith

Keith — Tue, 02 Dec 2008 16:37:04 +0000

I am curious as to the sales tactics have been used on anyone else. I signed up on Clearwires service and have had good service. I asked specifically for a “no contract” option because I knew I was moving in 6 months. My rep set up account and all I had to do was pay for service by cc and then start using clearwire. I asked for paperwork and was told it was all online. I paid religiously and when moved out of service area was informed I could let someone else take over my “contract” or pay 190.00 cancellation fee. Imagine my surprise when I explained I received no paperwork or confirmation from Clearwire on the term of contract. My rep set up the initial setup and put the wrong email address in Clearwires database and hence I never received my 2nd notice from Clearwire on the terms and conditions. I spoke to the company and they will only charge me 50.00 extra for “activation” fee and additional 15.00 for the time I had service for a total of 65.00. I refused due to fact I never received terms and would have cancelled contract at the time I received the information that I wasnt getting what I paid for. I cancelled in plenty of time to not be charged for next months fee but they insisted I had to send back to Washington area instead of dropping off at local office. I was charged for another month of service anyways despite me not having modem and it was in transit. I am still being called and they are still trying to charge my account for 65.00. I have tried to resolve issue and even agreed to let them keep 30.53 they took for service they didnt provide and they are still insisting on the 65.00. I have involved the BBB and will go to Attorney General of Florida and will go to FCC if necessary. I am asking if anyone else has had issues with accounts being set up incorrectly in beginning to keep consumer from knowing the terms of agreement.

Comments on: Stopped’em Flat in Their Tracks! – User Submission by BonnieSue

By: Keith