Oops - All Your Email is Gone, Says Clearwire - User Submission by Jackie S.
October 15th, 2008 | by Tim |Clearwire claims it inadvertently wiped out the e-mail accounts for numerous customers this weekend.
They claim it was limited to “80 customers” but that all of the customers’ emails going back years, which were stored on the server, were wiped out. I know, because I’m one of those customers.
The company repeatedly lied to customers, telling them their data would be recovered in a few hours. Then it was a few days. They just kept lying and lying.
They don’t want to explain what happened. They just say the loss is “irrecoverable” and the technical details don’t matter. They hinted they don’t have backup tapes that go beyond three days, and they
somehow overwrote the backup tapes they do have.
If this is true, it is incredible how a company can be so screwed up (who doesn’t have backup tapes beyond three days), or so absolutely callous regarding its customers lives.