Clearwire is a NIGHTMARE- incompetent and GREEDY - User Submission by Martin B.

I was an enthusiastic early adopter of Clearwire here in Seattle. At that time I lived on Queen Anne, and the reception was great- 5 bars everyday. Last April I bought a new condo in Burien and called before moving to be sure that the service would work there: NO PROBLEM I was told. They are eagerly signing up new folks in Burien I was told, and the service works great there. They were even in the process of upgrading the service in that area. (I should have realized that was a red flag, but didn’t).

SO, I moved.. and it has been a nightmare ever since. One hour the wireless modem has 3 bars sitting on my desk, then none. So I have drape an extension cord and put the modem on top of the (top!) cabinets in my kitchen to get a signal.. for a half hour, until the signal moves.. then I have to use suction cups to mount the modem to the window pointing sw.. for an hour, until I have to move it to the back bedroom… I have started dreading turning the computer on because I can’t handle having to search for a decent signal. I’ve worked with their tech depts several times, and I finally have just had enough. I called to cancel my contract, and dear God… what a nightmare.

Let me tell you right now- there is nothing they won’t put you through to prevent you from canceling. I had to speak to 5 different people as they “escalated” me through different “levels” of .. escalation?? Every person kept telling me that they felt horrible for my nightmare, but they couldn’t help me… they would have to escalate me to the next level. Why waste my time and theirs with someone who CAN’T HELP ME? Corporate bullshit to the max. Every game played by every nasty corporation out there. A horrible experience. There was no way to simply cancel.. I just finally had to say send me the damned UPS return label for the modem and charge me the fee and hung up. I’ll take my fight to the Washington State Attorney General’s office, the Better Business Bureau, and here… to the internet. I will do all in my power to prevent anyone else from signing up for their horrible DIS-service.

If you have to deal with them, ask to be sent directly to “escalations” in the Acct. Services Dept. I got this guy named Matthew, who kept telling me that my request was unreasonable and if I would listen to him and allow him to get what he wanted from the conversation that things would just be dandy. After over an hour on the phone, I hung up. I don’t WANT to reach what Clearwire feels is a fair solution- I won’t my darned service canceled. Period. NOW. No more talk.

I am making a sign to put on my car that says:

DON’T USE CLEARWIRE- EVIL CORPORATE GREED!

~Martin B.
Seattle metro