Another Clearwire screw job to report – User Submission

Hello. i am so beyond mad i had to post this. (my repost from clarkhoward.com) – i intend to call him tomorrow and get him on this actually. i would NEVER EVER do anything like that normally but Clearwire deserves this.

i moved recently from OH to KY. signed a “contract” (which is nothing more than an electronic “check here to agree” box on a small monitor – you don’t even get a print out) back last January for their service.

service using their modem has been slow – i don’t think i ever accomplished 5 bars at any time – HOWEVER, the technical staff was more than great. i have to say that, if nothing else, about Clearwire.

well i get to KY and guess what – they don’t provide service here apparently because my modem doesn’t pull in any. so i call to cancel. not only will they not debiting my bank acct (because i have no credit card on file, i’m told – but they’d just charge that too i’m sure) but i was told it was my fault that i moved to an area they didn’t have service in and if i wanted to cancel the termination fee would be $180. AND they were STILL going to debit my bank account!!!-even though i told them don’t because there’s nothing IN IT. the lady i spoke with said in effect it didn’t matter. so now, i am going to be faced with OVERDRAFT charges because THEY cannot provide service (their part of the contract), not to mention i am slapped w/ an 180 fee for early termination. they told me to put my service on craigslist and have someone buy it out so i could avoid the fees.

this is unreal. i wrote Clark Howard bout it but haven’t heard back yet.

they will not stop charging me now for up to a year – unless i pay em the 180, which in my opinion is BS because they are not providing the service. it’s breach of contract. they GUARANTEE service (that’s their hype.)

i further understand from others that their contract is automatically renewable every year, so if you don’t get them 30 days before yours expires, it automatically renews and you’re still in the same boat. in effect, it’s ad infinitum.

please, people – be warned. tell others NOT to get this service.

any help / suggestions? i told them i was filing bankruptcy and i asked for a supervisor or manager’s name. got the run around and the usual “don’t have a supervisor”.