Hidden Charges - User Submission from Oana E.
September 3rd, 2008 | by Tim |Please be aware of hidden charges!
I canceled my service after 6 months due to inability to use a wireless PC Card outside the city (they do not offer coverage in majority of Texas), and agreed to the early cancelation fee ($200).
I canceled the service on August 6th, and I was charged $59 for another month of service on August 7th. Now the customer service tells me that they will not refund this charge because the equipment was not received in 7 days from the date of cancellation. What I have been told at the time of cancellation is that I have 10 days to return the PC Card from the date Clearwire sends me the return label. I received the return label on August 7 (thru email) and returned it after the week-end, on August 11th. Their records show the equipment received on August 19th!!! It does not matter that you are not able to use the service and equipment from the date you send it back.
Just stay away from this company! Poor customer service and limited coverage areas!
Oana