Clearwire Sucks :P - User Submission
September 3rd, 2008 | by Tim |First off, some of clearwire’s practices should be illegal…
Coming from a location where I cannot gain access to wired internet, I found out about clearwire and decided to give it a shot. Biggest mistake of my life. Order was placed on July 24th. July 31st, I’m already calling in because I havn’t recieved my modem yet. They say it was sent out on the 25th via UPS. Apparently a 0.3lb package was shipped out with my modem. Responded in kind, and they agreed to send out another modem. Another week passes, and so I make the call again. They say the same thing, and inform me that there were no notes about a modem being shipped and basically had the exact same conversation but with a new representative.
Decided to be patient, thinking good things come to those who wait (Not this time…). Modem finally came in on August 13th. Plugged it in.
Doesn’t connect. I call up customer service and they tell me they havn’t activated my account. They do so and I can connect. I connect in with a 2000ms ping and under 1KB a second for loading google.com.Spend 3 hours with their supposed technician who didn’t have a clue what he was doing. I decide to give it a day and call another technician. Same result, so I try to cancel the next day.
They inform me that I’m over my 7 day trial period and in order to cancel I’ll be charged 240 dollars in cancellation fees. No only that, when I try to cancel I spent 30 minutes with a sales representative trying to get her to AGREE to cancel my account because she keeps offering me 50 dollar gift cards under American Express if I can find another “victim” to transfer the services over to. She later tells me that my bill date is on Monday, being that it’s friday they cannot cancel my services before my bill date and another month will be charged. I talk to them about not recieving my modem and the fact that my services didnt start until the 13th, they even had to activate my modem on the 13th. Basically the response came down to a too bad. They offered a 30 dollar credit for the next month (even though Im trying to cancel) and still charged 70.60.
Right now, Im still under their contract while looking at this matter from a legal approach. But word to people who are considering this provider.
Stay away and save yourself the stress and hassle. As I read from another person’s post, this technology is supposedly new and doesn’t have all the kinks sorted out, but even still. Customer support isn’t a new concept… yet you won’t find any here.