Cancellation Issues – User Submission by Charles M.
August 27th, 2008 | by Tim |I have a 2 year contract with Clearwire. Over six months ago I moved to another part of the city. At my new location, the connection speed is terrible and I frequently have trouble connecting to the Internet. I have complained to Clearwire about this several times. Finally, I had enough and called them to cancel. I was told that my contract had three months remaining and if I canceled now they were going to charge me a $180 fee for early termination. They will not let me out of my contract even though the service has been poor. I am outraged by this. Didn’t the cell phone providers try to do the same thing for customers that wanted to cancel early? It is time for Congress to step in once again and put a stop to this type of ripoff. I intend to forward a copy of this complaint to Clearwire as well as my state Senator in North Carolina!
One Response to “Cancellation Issues – User Submission by Charles M.”
By Patty on Dec 28, 2008 | Reply
If a company is not providing you with the service or product that you pay for, you should contact your attorney general’s office and make a complaint. They will investigate. Also, they’ll no if any laws are broken in your state. They act as your advocate and will take legal action on behalf of its citizens. They are ripping people off because most don’t lodge complaints with the attorney general’s office. And if there is a pattern of questionable business practices that are unfair or misleading to consumers, they have the power to to take action.