Crappy Service - User Submission by Ian Quattlebaum

I’m another victim of Clearwire. I have been noticing that every time I get home from work my modem lights were blinking and my computer would tell me I had no service. I had been disappointed in the service probably about 2 months after getting to know the provider. First off let me say that the sales reps in their stores will tell you anything to get their foot in the door. I heard at one point that they provide service as fast as Time Warner Cable and that Clearwire was better because they were not affected by high traffic volume times of the day. I noticed quite quickly that this wasn’t the case using some client side and internet isp tools to see exactly what I was getting. They claim to get 1.5Mb or 2Mb depending on which package you buy, with both I never saw anything about 1Mb down. Lets be clear about that because bandwidth ‘up’ is even more horrendous!!!

I went through 3 customer service representatives to try and get someone who would talk business with me and not try to ask me if I was a gamer or about how great their Customer Service was. Even as I had finally gotten them to reduce the cancellation fee from $140 to $80, the guy was still trying to tell me and sell me on their services!!! I do also have to mention I was only 3 months away out of my 1 year agreement and they still wouldn’t budge. They started telling me how Clearwire would lose money if they helped me out!!

The fact was, I didn’t receive the service I was promised and that is a breach in the agreement I signed in the first place. The reason they try to lure you into these agreements is because their service sucks and once you are sucked in they want to screw you. The only reason I got the service in the first place was because I was told there wasn’t another option for where I was living.

Oh well, stick to the big boys, Clearwire is a small time player.

Ian Quattlebaum