Bad Clearwire - User Submission from Joseph Steinman
May 15th, 2008 | by Tim |I was a satisfied customer for the length of my 1 year contract. It wasn’t until time to close the account that the problems began. The employees obviously don’t know what they are supposed to do. The phone calls last too long because of way to much quiet time for the customer service rep to choose his words carefully or to finally get around to browsing your account. They won’t tell you what the notes on your account say.
My account was finally closed two days ago. I lost the modem and had to pay $200 to replace it which I thought was unfair but, whatever I paid for it just to be done. Even though the contract says I have to pay that much, we all know those modems are not worth $200. I think a reasonable company would have discounted part of that, especially for an account in good standing for the duration of the contract. Ha ha ha ha - yeah right.
In February, I put the account into hibernation which costs a one time fee of $20 so I could tract down my modem (I had left the country for a while and some of my things apparently were thrown away while I was gone). At the time they said hibernation will last for 3 months unless I asked them to reinstate it. No charges will apply for that time until around mid May. Listen to this…
After I paid the inflated cost of $200 for the lost modem on May 13 to close my account, I noticed on my bank statement that I paid for a month of service on May 6. That means I paid $42, good through June 6, for 5 days of service and the lease of the modem that I already paid for. The same thing happened in April but I had a credit on my account so it didn’t show on my bank statement. I asked why had it been taken out of hibernation in the first place. It was supposed to come out of hibernation in May. They told me to prove that it was for a 3 month agreement. And they didn’t notify me by e-mail that it was reinstated like they said they would.
For a one time fee of $20, how many months of hibernation does that provide? They said 3 months for 1 year contract and 6 months for 2 year contract. Then why did you take it out of hibernation after only 2 months my friend? Why? They said for me to prove that I specifically said 3 months. It’s so ridiculous. And do you think they would credit me part of this months payment since my account is closed. No. $42 for 5 days. No further credits are due on this account. Thank you for using clearwire, have a nice day.