Comments on: Clearwire Sucks – User Submission from Melissa Johnson http://clearwiresucks.com/blog/2008/04/18/clearwire-sucks-user-submission-from-melissa-johnson/ Tue, 15 May 2012 05:02:49 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Michael http://clearwiresucks.com/blog/2008/04/18/clearwire-sucks-user-submission-from-melissa-johnson/comment-page-1/#comment-2496 Michael Thu, 15 May 2008 03:36:00 +0000 http://clearwiresucks.com/blog/2008/04/18/clearwire-sucks-user-submission-from-melissa-johnson/#comment-2496 I was having a problem with my modem recently and found out the problem was not the service so much that the modem was jumping between towers constantly. My bandwidth dropped from a 1.5 MB connection to a 300 KB connection. Like you I was upset about the lack of quality and called to complain. Fortunately, I seemed to get a fairly intelligent person on the phone that noticed the modem jumping towers. After working with him, we were able to find a location and direction for the modem that helped it stay connected to a single tower and the speed returned. I write this to suggest that perhaps you are having similar issues to what I was having. I know the frustration when it is not working (I was ready to drive to their corporate headquarters and shove the modem somewhere that would be uncomfortable for the first person I talked to), but it could just be something explainable and fixable. While it is shameful the Tech Support seems to be so untrained and in some cases dishonest in their dealing with problems, most Tech Support I deal with suffer from the same problem (if you don't believe me deal with HP support). This is not an excuse but a fact when they hire non-tech people to deal with technical problems. But as I said, your issue sounds exactly like mine. The modem was jumping between towers and needed to be rearranged to get make one signal definitely stronger than the other. I was having a problem with my modem recently and found out the problem was not the service so much that the modem was jumping between towers constantly. My bandwidth dropped from a 1.5 MB connection to a 300 KB connection. Like you I was upset about the lack of quality and called to complain. Fortunately, I seemed to get a fairly intelligent person on the phone that noticed the modem jumping towers. After working with him, we were able to find a location and direction for the modem that helped it stay connected to a single tower and the speed returned. I write this to suggest that perhaps you are having similar issues to what I was having.

I know the frustration when it is not working (I was ready to drive to their corporate headquarters and shove the modem somewhere that would be uncomfortable for the first person I talked to), but it could just be something explainable and fixable. While it is shameful the Tech Support seems to be so untrained and in some cases dishonest in their dealing with problems, most Tech Support I deal with suffer from the same problem (if you don’t believe me deal with HP support). This is not an excuse but a fact when they hire non-tech people to deal with technical problems.

But as I said, your issue sounds exactly like mine. The modem was jumping between towers and needed to be rearranged to get make one signal definitely stronger than the other.

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