Clearwire Sucks – User Submission from Melissa Johnson
April 18th, 2008 | by Tim |I’ve had Clearwire since December of 2006. It worked very well, then, it all went down hill slowly. Signed up for a 2 year contract. Well, at the time they were having a really great deal. Now, let’s see. I didn’t outright buy the modem. I rent it. The fastest connection they offer. 2Mbps to 256k ( slow as a mole) It is approximately $51.00 a month. Yes quite pricey for spotty performance. I have to power cycle the modem like more times than I care to. The connectivity as I stated before is unbearably spotty. I don’t know how many times I’ve been on the phone with these people. But, it goes in one ear and out the other. Prolly sniffin glue. It’s the same thing over and over and over. They go and reset my modem on their end. But, I am still having the same problems over and over again. Oh, btw, it’s horrendous if you want to game online with a friend. It either drops their connection or worse.
They hang over my head that I am still under contract. That if I wanted to cancel, well I would have to pay the $180 penalty fee. But, my question is why? I should not have to do that. No one should have to. I mean if a customer is that unhappy and or dissatisfied. Then I had someone say well do you have someone that would be willing to take over payments? Um, no. don’t think so, had a friend bold-face laugh at me for asking such a foolish question. That they wouldn’t be caught dead using Clearwire.
I am hoping that they get their comeuppance in a big way.
So, in closing, I will NEVER EVER use Clearwire ever again. To much stress from getting the run around. Oh and I did have someone blame me that it was all my fault for this. Then they blamed the company I purchased my computer from. But, oh no, Clearwire, it’s never their fault. Like hell it is. Okay, well I’m going to look into reporting their happy asses to the Better Business Bureau.
One Response to “Clearwire Sucks – User Submission from Melissa Johnson”
By Michael on May 14, 2008 | Reply
I was having a problem with my modem recently and found out the problem was not the service so much that the modem was jumping between towers constantly. My bandwidth dropped from a 1.5 MB connection to a 300 KB connection. Like you I was upset about the lack of quality and called to complain. Fortunately, I seemed to get a fairly intelligent person on the phone that noticed the modem jumping towers. After working with him, we were able to find a location and direction for the modem that helped it stay connected to a single tower and the speed returned. I write this to suggest that perhaps you are having similar issues to what I was having.
I know the frustration when it is not working (I was ready to drive to their corporate headquarters and shove the modem somewhere that would be uncomfortable for the first person I talked to), but it could just be something explainable and fixable. While it is shameful the Tech Support seems to be so untrained and in some cases dishonest in their dealing with problems, most Tech Support I deal with suffer from the same problem (if you don’t believe me deal with HP support). This is not an excuse but a fact when they hire non-tech people to deal with technical problems.
But as I said, your issue sounds exactly like mine. The modem was jumping between towers and needed to be rearranged to get make one signal definitely stronger than the other.