“Supervisor lied to me” bad performance
March 22nd, 2008 | by Tim |Like everyone else, my clearwire internet sucks! I will have good speed one minute and drop to dial up speed the next. I have been on the phone with clearwire 4 times already and every time they try to tell me it is a software problem with my computer. The last tech support guy wanted me to send him some trace routes so I did. 2 days later I was on the phone with a “supervisor” which told me that they have checked everything on their side with the towers and it is just fine. I told her the only way I would talk to a tech support guy again was if they gave me someone that was not an idiot and would not be reading off of a script. I got a guy he was very cool and helpful and admitted the shortcomings of clearwire service. He also told me that there was never a “speed trend” ticket done on my account and no one ever entered any results of any tests on my connection with the tower, so the supervisor LIED to me directly. This guy actually submitted a ticket this time which I know won’t help and he gave me a ticket number to call back in and check (again I am sure it wont help) So Monday morning my first call will be to the Corporate office, my second call to the better business bureau, my third call to the news station in Minneapolis which loves to do investigative reports on companies like Clearwire and my last call will be to my attorney. I am ready to fly to Seattle if need be just for the principal of the matter.
CLEARWIRE SUCKS! – Don’t get it and tell everyone you know, maybe we can run them out of business.
3 Responses to ““Supervisor lied to me” bad performance”
By Jaye on Apr 1, 2008 | Reply
I think that we all need to get Clark Howard involved in this first. http://www.clarkhoward.com He is constantly telling people how wonderful Clearwire is. Obviously, he has not heard of these complaints until today. I just left a post on his message board. I think everyone else who reads this site should too.
By James McEntire on Apr 3, 2008 | Reply
My story is similar to others already posted.
I purchased clearwire and used it for 7 months without any issues. In December we moved to a new house, and immediately I noticed my service was fluctuating from 2 Mbps to 58 kpbs.
I called clearwire serveral time and we did hours of testing on my equipment, speed tests, etc. Every phone call to their technical support was at least an hour of my time, and I made at least a dozen calls.
I spoke to level 1 technicians, level 2 technicians, supervisors, and RF Engineers. I was told on several occasions that testing had been completed on the towers and that the issue was within my machine.
Clearwire gave me three options to get released from my contract. 1) Assign my account to a friend or family member. (Why would I give someone else my problem) 2) pay the early termination fee, and 3) After trend testing, if Clearwire determined I was doing something illegal they would release me. (Kind of felt like they were accusing me of being a criminal, and not sure why).
After 3 months of being jerked around, I finally demanded to be released from my contract. The last technician I spoke to said they would need to have someone come to my house to determine the issue with my service. He spoke to an RF Engineer, and I forced a drop dead date from him to have the service repaired or release me.
The person that came to my house said they had never asked anyone to check the towers, because he would have been the person responsible for this, and mine was the first call he had received for my area.
In the end, Clearwire did finally release me from my contract (I think I released them, since they were in breach), but they are still trying to charge my bank account, and call me with harrasing messages because the account has not been paid. I have spoken to them a half a dozen times since trying to help them understand the account is closed.
The true issue with Clearwire is, they have terrible customer service. They assume the issue is in the customers computer and make very little effort to resolve issues.
BAD Clearwire!!
By Lindsay on Jun 27, 2010 | Reply
I purchased clear internet service and was told I would have 2nd month free. They lied to me. I received an email stating that if i didn’t pay I would be disconnected. I called the number listed and they said that they had no information on a second month free. Is this a common issue with this company? I like the service just fine. I just don’t like being hustled.