Comments on: Post from Anonymous Customer Service Representative http://clearwiresucks.com/blog/2008/03/14/post-from-anonymous-customer-service-representative/ Tue, 31 Aug 2010 19:10:04 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Sandy Jones http://clearwiresucks.com/blog/2008/03/14/post-from-anonymous-customer-service-representative/comment-page-1/#comment-2436 Sandy Jones Wed, 07 May 2008 14:15:05 +0000 http://clearwiresucks.com/blog/2008/03/14/post-from-anonymous-customer-service-representative/#comment-2436 I noticed a Clearwire truck parked across my street on and off for weeks. I was thinking about getting Clearwire service, so I decided to walk across the street to see how the service works. What a surprise!! The driver told me he was monitoring "illegal activity" on Clearwire. I asked him what was it about thinking terrorists or porn until he told me somoen was sending out wedding invitations by email and that was against the Terms of Service. I was surprised. He bragged that most customers won't bother to read the to large 10 page contract and that nobody but management knew what it meant anyway. He said the customer was going to have their service dosconnected for violating the terms of service. I asked him why he was parked all last week, and he said that it was a good place to park under the trees. He said the regular cable and intrenet services were terrible in my area and Clearwire was taking over, but they werent able to provide good service because of the large number of customers. He added that he likes to park here and read what people are writing. He can read every email and every letter website you visit. DONT TRUST CLEARWIRE---they are worst than the mafia or spys. I noticed a Clearwire truck parked across my street on and off for weeks. I was thinking about getting Clearwire service, so I decided to walk across the street to see how the service works. What a surprise!! The driver told me he was monitoring “illegal activity” on Clearwire. I asked him what was it about thinking terrorists or porn until he told me somoen was sending out wedding invitations by email and that was against the Terms of Service. I was surprised. He bragged that most customers won’t bother to read the to large 10 page contract and that nobody but management knew what it meant anyway. He said the customer was going to have their service dosconnected for violating the terms of service. I asked him why he was parked all last week, and he said that it was a good place to park under the trees. He said the regular cable and intrenet services were terrible in my area and Clearwire was taking over, but they werent able to provide good service because of the large number of customers. He added that he likes to park here and read what people are writing. He can read every email and every letter website you visit. DONT TRUST CLEARWIRE—they are worst than the mafia or spys.

]]> By: J http://clearwiresucks.com/blog/2008/03/14/post-from-anonymous-customer-service-representative/comment-page-1/#comment-2204 J Tue, 15 Apr 2008 21:35:19 +0000 http://clearwiresucks.com/blog/2008/03/14/post-from-anonymous-customer-service-representative/#comment-2204 CLEARWIRE is the WORST internet service provider anyone can get. I had a 1 year contract with clearwire and the connection died after one month due to some tower problem (according to them). It was not fixed for almost a month and i decided to quit as it was affecting my work and i had to pay $170 for breaking the contract. People in customer service have no manners to talk and they hang up if they cannot help you. All they can tell you is, "Restart your modem" CLEARWIRE is the WORST internet service provider anyone can get.
I had a 1 year contract with clearwire and the connection died after one month due to some tower problem (according to them). It was not fixed for almost a month and i decided to quit as it was affecting my work and i had to pay $170 for breaking the contract.
People in customer service have no manners to talk and they hang up if they cannot help you. All they can tell you is, “Restart your modem”

]]> By: David http://clearwiresucks.com/blog/2008/03/14/post-from-anonymous-customer-service-representative/comment-page-1/#comment-2070 David Mon, 24 Mar 2008 18:47:20 +0000 http://clearwiresucks.com/blog/2008/03/14/post-from-anonymous-customer-service-representative/#comment-2070 Duggan is an ass he doesnt care about anything but his wallet and has no clue what he's doing he doesnt trust anyone and dresses up in costumes to secret shop people in best buys who are barely making minimum wage, and pushed harder than the sales guys who work directly for the company and make 100x more!!!.. what a joke!! Elton Hart the GM has the work ethic of a nat and eventually someone will find out he spends more time in the gym lifting weights than he does trying to sell the product he's being over-paid to sell, I dont believe he's ever written an order himself and when he's suppose to be out visiting AR's he's in the gym... what a moron.. hopefully they will bust him out on that... Duggan is an ass he doesnt care about anything but his wallet and has no clue what he’s doing he doesnt trust anyone and dresses up in costumes to secret shop people in best buys who are barely making minimum wage, and pushed harder than the sales guys who work directly for the company and make 100x more!!!.. what a joke!!

Elton Hart the GM has the work ethic of a nat and eventually someone will find out he spends more time in the gym lifting weights than he does trying to sell the product he’s being over-paid to sell, I dont believe he’s ever written an order himself and when he’s suppose to be out visiting AR’s he’s in the gym… what a moron.. hopefully they will bust him out on that…

]]> By: Doug Arnold http://clearwiresucks.com/blog/2008/03/14/post-from-anonymous-customer-service-representative/comment-page-1/#comment-2001 Doug Arnold Mon, 17 Mar 2008 21:43:40 +0000 http://clearwiresucks.com/blog/2008/03/14/post-from-anonymous-customer-service-representative/#comment-2001 An addendum. Several towers in the Reno market were changed late last year (4 sectors to 3, changing the antenna angle, et cetera) which resulted in a loss of signal to many existing customers (including some who'd been with the company since they opened the Reno market). These customers went from a decent signal to none at all. One would expect they'd be released from their contracts as the loss of service was a result of Clearwire's actions. Many of these people were, in fact, charged. The main culprit behind this ridiculous and asinine policy was a certain Chris Duggan, some sort of regional vice president (and first class flaming asshole) who summarily denied the "ETF Waiver" process. His sole motivation was keeping his own churn figure low and keeping the "dollars extracted from customers" figure high. Situations such as this, which defy all rational logic, led me to start a policy of my own: giving customers exorbitant credits on their account or otherwise circumventing the usual controls against giving the customer any sort of break. I likely "gave away" thousands of dollars of ripped-off revenue to customers. My little socialism experiment was obviously not an appropriate way of voicing my dissatisfaction, however, I had no other outlet. I brought the topic up repeatedly with my immediate superiors, along with that shit Duggan, only to be poo-pooed away with no satisfactory answer. Par for the course at Clearwire. An addendum.

Several towers in the Reno market were changed late last year (4 sectors to 3, changing the antenna angle, et cetera) which resulted in a loss of signal to many existing customers (including some who’d been with the company since they opened the Reno market). These customers went from a decent signal to none at all. One would expect they’d be released from their contracts as the loss of service was a result of Clearwire’s actions. Many of these people were, in fact, charged. The main culprit behind this ridiculous and asinine policy was a certain Chris Duggan, some sort of regional vice president (and first class flaming asshole) who summarily denied the “ETF Waiver” process. His sole motivation was keeping his own churn figure low and keeping the “dollars extracted from customers” figure high.

Situations such as this, which defy all rational logic, led me to start a policy of my own: giving customers exorbitant credits on their account or otherwise circumventing the usual controls against giving the customer any sort of break. I likely “gave away” thousands of dollars of ripped-off revenue to customers. My little socialism experiment was obviously not an appropriate way of voicing my dissatisfaction, however, I had no other outlet. I brought the topic up repeatedly with my immediate superiors, along with that shit Duggan, only to be poo-pooed away with no satisfactory answer.

Par for the course at Clearwire.

]]> By: Doug Arnold http://clearwiresucks.com/blog/2008/03/14/post-from-anonymous-customer-service-representative/comment-page-1/#comment-2000 Doug Arnold Mon, 17 Mar 2008 21:07:29 +0000 http://clearwiresucks.com/blog/2008/03/14/post-from-anonymous-customer-service-representative/#comment-2000 Agreed. But honestly, though, Clearwire's shitty sales tactics are little to no different from most other communications companies. I've worked with/for numerous telecom providers (T-Mobile, AT&T, Verizon, mPower, Sprint, Cox, Clearwire) and retail technology sales (CompUSA, Best Buy, Circuit City) and have always--ALWAYS been disgusted by the sales force and the dishonest tactics they employ. Of course, the company line is always "Honesty to customers" but this invariably is perverted into "Do whatever it takes to increase our numbers." The pressure from management essentially demands a dishonest tack in making sales. The end result is that salespeople with any integrity never last long and are either fired for not hitting quotas or quit in disgust. Having been the CSR in the Reno market for some time last year, I saw a laughably high turnover rate amongst the sales team (practically all new faces each month) as people realized the difficulty in selling a shitty product with shitty terms of service and shitty support. The people who survived for any length of time (indeed, prospered) were the ones with the most customer complaints against them. Instead of addressing the complaints (of which there were MANY), the individuals in question were routinely rewarded monetarily and recognized publicly within the company. I'm no longer with Clearwire, and am proud to say that I've steered a dozen or more people away from signing up with them. I strongly encourage the same from other disillusioned employees or former customers. Agreed. But honestly, though, Clearwire’s shitty sales tactics are little to no different from most other communications companies. I’ve worked with/for numerous telecom providers (T-Mobile, AT&T, Verizon, mPower, Sprint, Cox, Clearwire) and retail technology sales (CompUSA, Best Buy, Circuit City) and have always–ALWAYS been disgusted by the sales force and the dishonest tactics they employ. Of course, the company line is always “Honesty to customers” but this invariably is perverted into “Do whatever it takes to increase our numbers.” The pressure from management essentially demands a dishonest tack in making sales. The end result is that salespeople with any integrity never last long and are either fired for not hitting quotas or quit in disgust.

Having been the CSR in the Reno market for some time last year, I saw a laughably high turnover rate amongst the sales team (practically all new faces each month) as people realized the difficulty in selling a shitty product with shitty terms of service and shitty support. The people who survived for any length of time (indeed, prospered) were the ones with the most customer complaints against them. Instead of addressing the complaints (of which there were MANY), the individuals in question were routinely rewarded monetarily and recognized publicly within the company.

I’m no longer with Clearwire, and am proud to say that I’ve steered a dozen or more people away from signing up with them. I strongly encourage the same from other disillusioned employees or former customers.

]]> By: BeepBeepImAJeep http://clearwiresucks.com/blog/2008/03/14/post-from-anonymous-customer-service-representative/comment-page-1/#comment-1986 BeepBeepImAJeep Sun, 16 Mar 2008 00:23:06 +0000 http://clearwiresucks.com/blog/2008/03/14/post-from-anonymous-customer-service-representative/#comment-1986 I agree 100% with everything here, I work as a technical support rep, and in the REAL WORLD we are innocent most of the time, and take the full blunt force due to the sales reps' actions, while they are making extra $. I pray to god the company makes some adjustments and some hardcore rules, it would make the customers and the employees happy in my opinion. I agree 100% with everything here, I work as a technical support rep, and in the REAL WORLD we are innocent most of the time, and take the full blunt force due to the sales reps’ actions, while they are making extra $.

I pray to god the company makes some adjustments and some hardcore rules, it would make the customers and the employees happy in my opinion.

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