Comments on: BBB and Lawsuit

By: joe penfield

joe penfield — Wed, 11 Jan 2012 00:46:23 +0000

Hi. I live in freeport texas and got screwed by clearwire. Started with 3 to 4 mb’s of service and ended up with dial-up speeds. Hell yea! I’ll join a lawsuit.

By: Chris

Chris — Mon, 28 Nov 2011 22:54:39 +0000

I will be involved. I used to be an Employee, and they just put something in collections, so my credit score is ruined. I will do whatever it takes to bring clear wire. DO NOT BUY CLEAR, EVER! NO MATTER WHO TOLD YOU TO BUY IT!! DON’T! THAT CORPORATION WILL RUIN YOUR LIFE!! CHARGING YOU FEES WITHOUT DISPUTE!!!

By: Sheena

Sheena — Tue, 15 Nov 2011 21:08:42 +0000

I would like to be a part of a class action suit in California if you can please contact me at 213-342-1134 I am more than confident this company is a total scam after today and I will not submit to the bullying of Clearwire.

By: Beth

Beth — Tue, 01 Nov 2011 21:56:43 +0000

I had to use my room mates debit to have on file with Clear for equiptment and a one time activation fee. I have been fighting with them every month not to charge her account. I went to the store last month to pay and they charged me 8 dollars extra because I payed cash. This month they charged my friends account. I can’t cancel my service without getting charged $100 and I never signed anything. These people are crooks. I can’t even talk to anyone about it. I get transfered to Asia and they can’t help me. The worst internet company ever!!!!

By: patricia kephart

patricia kephart — Sat, 08 Oct 2011 15:28:48 +0000

I already had 2 modems I was using in Winston Salem NC at one location.When I purchased a used home modem on eBay it worked for a little while and began having connectivity issues.Tech support could not resolve the problem.They suggested I try their new modem and offered me a free one.After they shipped theirs I still had connection issues.I called and cancelled service at that location the same day my bill was due.They charged me for the entire month even though I shipped it back as soon as I got a shipping label.I was over charged for the months I used it,charged full price for the next month even though I cancelled .I also was charged a 92.00 cancellation fee when I cancelled because service was not available.I tried 2 times to get a refund and both times reps called and left messages that my refund on the ‘ticket number’ was denied.

By: Ryan

Ryan — Fri, 19 Aug 2011 02:27:24 +0000

Where are we with this lawsuit? I want to sign it too. Clearwire needs to be brought down and pay for ripping us off!

Sincerely .23 mbps download speed,
Ryan

By: Tommy

Tommy — Thu, 26 May 2011 23:08:19 +0000

I am a customer and I was an employee. Who’s ever trying to sue I may have some inside information to help and I will be a witness if need be. They are doing a horrible job at managing my issues as a customer and they just give me the sweep under as if I don’t matter.

By: K.M.

K.M. — Wed, 22 Dec 2010 05:23:18 +0000

I checked clearwire availability on their website and signed up as it showed “available service” (December 2009). I paid for modem and first month of service as I did not want a contract. Got the modem and account setup and no service, and even support could not help. Issue was my apartment location and there was nothing they or I could do (can’t move walls). I demanded refund and clearwire refused and only credited me for the “unused” portion of the monthly service even though I had no service! I called them again later (few weeks) and demanded refund, and was promised a call back. The call back never happened and I got tired of being on hold for long periods (called few more times). Time went by (few months) and I decided to file BBB case as nothing else worked. Through BBB they responded and offered me $20 for everything and nothing else(I paid total 140+), therefore I rejected that silly offer. I asked them repeatedly to show me their refund policy in case service does not work, and to this day they never answered (do they even have one?). In short they promised a service, collected the money and then ran away with it without providing anything. In the future I would advise anyone to pay by credit card and go through there as then you have some safety. If there is any class action lawsuit I’m in.

By: julie

julie — Mon, 31 May 2010 04:40:29 +0000

i can’t get service! I moved less than 1/2 mile and cannot get on line I have had the account not even 2 months. First I had problems with internet phone and now no signal. Why should I crawl ontop of the roof to get a signal when their tower is less than 4 blocks from my house???? And to be spoken to as if I was a stupid brainless one cell fungus that did it! I am canceling account and lets go to court for the next 2 years of my contract

By: Ronita

Ronita — Mon, 23 Mar 2009 14:15:55 +0000

I have clearwire and vonga and they will both do you in. The Fcc has no control over these company because they are internet based unlike timewarren who has to answer to a high authority. Things has to changes if the consumer is going to get a break with all the foolishes that I had to endure. I hop the lawsuit work out. Very well.

By: TaminDaRu

TaminDaRu — Fri, 26 Dec 2008 07:45:27 +0000

BBB tomorrow, State’s Attorney General on Monday and small claims on Tuesday. There’s got to be laws against companies taking money for services they can’t or won’t deliver then charging fees when you leave. Any help on class action law suits would also be appreciated. Went to http://www.hbsslaw.com/ but didn’t find any helpful info there. This kind of business model should not be allowed to continue to rip people off- period.

By: Jill Ragland

Jill Ragland — Wed, 17 Dec 2008 18:51:10 +0000

Wow! Thought I was hearing things when I was trying to cancel my service. I have never heard of anything so unethical as Clearwire. I have just begun my battle but I started by reporting them to the BBB and would be very happy to join any lawsuit. I will also spread the word as I was warned by a couple of people I from work before I called to cancel that I would have trouble. Boy was that an understatement! Is this legal?

By: tamitha

tamitha — Sun, 07 Dec 2008 16:33:54 +0000

who will join in a class action suit email me

By: Sladja

Sladja — Thu, 04 Dec 2008 00:29:04 +0000

Same story… Now I need to pay 200$ fee. If the connection was good like they promised, and I was stupid enough to sign 2 years contract, but I still want to cancel service before my contract expire I wouldn’t complain. But my internet is so bad that I can’t even use Skype. How is possible that company like Clearwire still exist and ripping-off people day after day? Is there anything that we can do about that?

By: Donna

Donna — Wed, 05 Nov 2008 13:26:07 +0000

Here is my email donnacecartel@yahoo.com when I get an email from you I will email my story a friend set my internet up not me I did not signb anything they want an early termination fee

By: Martin B.

Martin B. — Wed, 01 Oct 2008 23:32:00 +0000

I’d be very interested to hear of any class-action suit. I posted my horrid experience on this site today. I have honestly never dealt with a company as bad as this- and, these days, that’s saying a lot!!

By: Chris

Chris — Sun, 21 Sep 2008 07:14:44 +0000

It seems that, unlike most of you, I chose to read through all the bullshit before signing up. I am currently using Clearwire, as it is quite literally the only service available in the area. I signed up on a month to month basis with the knowledge that I would have to deal with it for 9 months. Purchasing the modem and paying per month for 8/9 months not only works out to be cheaper than a year contract, but since I don’t have a “plan”, there’s no early termination to worry about.

The connection speeds range from decent to terrible. The speeds are of course no where near what I’d like, but when it seems to be working, it suffices. A 1.5mb connection with average of 120kb/sec down. I can live with that.

However, after about 11am and on to 1am in the morning, the speed becomes erratic. One second I’ll be browsing the web or playing a game without issue, the next, I’ll be dropping from the server or having to wait several minutes for even google to load.

SpeedTest at these times confirm my suspicions as it gets down into near dial-up speeds.

Overall, I am not satisfied, but when there is literally no other option, you’ll put up with more than you should.

By: everyman

everyman — Sat, 20 Sep 2008 02:01:22 +0000

Matthew Seabright,

Close that account and when you get back let’s put on a sue their britches off.

Everyman

By: Everyman

Everyman — Mon, 15 Sep 2008 04:03:02 +0000

As we all know, the only people who win in a class-action suite is the lawyers. But that’s fine with me.

Everyman

By: Matthew Seabright

Matthew Seabright — Sun, 14 Sep 2008 04:41:03 +0000

I was expecting a possible job offer teaching overseas when I applied for Clearwire. I asked whether I would have to pay the early termination fee if I took the 2 year contract or should I take the monthly? They said if I moved out of the service area, no disconnect fee…so I did the contract. Two months later, I got the job, took the modem back and was informed that I would have to pay the disconnect fee or they could “hibernate” my account for a year. Not much choice there, so I chose to hibernate it. Turned out they continued to charge my account and I accrued $200 in bounce charges. With the BBB filing I was able to get back the monthly charges, but not the bounce charges. A year later I’m still in Korea and they have started charging my account again. I email to stop my account and they tell me to call an 888 number. I say I cannot call an 888 number, please give me an area code number. They ignore my email. I have my brother in the US call them to cancel and they give him the runaround by asking him what telephone number the account is under. So I’m back to filing with the BBB and wrote a letter to Washington’s Governor. I am mad as hell at these lieing cheating swindlers and would be happy to join a class action suit.
Matthew.