By Bryan on Mar 15, 2008 | Reply

I forgot to mention in my original post that did have a strong legal position should I have been required to sue.

To begin, the sales rep at the kiosk lied. I would have the challenge of proving this in court, but if that rep is still available, judges are pretty good at figuring out who’s telling the truth. It would serve us all well to record a conversation with one of these reps.

Secondly, one of the CS reps on the later told me that their TOS agreements are electronic, meaning you check a box online to indicate your desire to enter into a contract with Clearwire. This means that one of two things happened. Either the sales rep did it for me at the kiosk, or my 7 yo did it for me at home. That’s right, my 7 yo hooked up Clearwire a couple of days after I brought the box home–not me. If he was presented with a TOS agreement during this process, he most certainly agreed. At that point Clearwire entered into a contract for service with a 7 year old boy.

I really should look into parental controls.

By Bad Business on Mar 16, 2008 | Reply

clearwire truly sucks everyone should cancel service and get something else like dsl or cable. who has time to move their modem around to different areas of their house to get signal? come on people!

i’ve contacted a couple of clearwire reps before to find out that they don’t care about your service and if you decide to cancel for any reason, you will be hit with a $200 early termination fee (which is deducted straight from your bank acct or credit card, whichever you used to sign up for service. if you are dealing with them right now about a termination fee, then i suggest you call the bbb and file a formal complaint as soon as possible.

i have friends that work at clearwire and they all hate the company for which they work for. they are tortured to work over 8-10 hours a day and required to hit 12 or more sales a week or else get repamanded by their managers. this is the reason why you get such crappy internet service and speeds when they come out to install your service. the sales guys just want to make a quick regardless of your internet speeds or service.

By Hayley Britt on Apr 7, 2008 | Reply

Well, Let me make it simple for everyone who has or had a problem with this Internet server Clearchit, oops Clearwire should file a complaint with your local BBB. I am out on a mission to make sure everyone knows this company is not providing what they promise when you sign up and I don’t recall checking any box agreeing to the TOS, I didn’t sign my name to their TOS. The guy at Best Buy checked that box. This is not a good practice company to ever get involved with, they just steal your money and don’t give a hoot if you have Internet service or not. I couldn’t keep a connection long enough to even read their TOS and when you call and complain they don’t care, they will upgrade your account for more money and still you won’t receive the service they promise. My tip to unhappy Clearwire customers, file a complaint with the BBB, it’s easy and free, ask to be let out of your contract and the entire early termination fee waived. Cancel your monthly payment card they signed you up with and request a new one so they can’t get any more of your hard earned money. You don’t pay for something you’re not happy with or not getting, don’t throw your money away to them. File your complaint to your BBB don’t let Clearwire get away with this anymore! Ask for what you want and don’t let them tell you NO! Then post on every site you can find about Clearwire so others don’t make the same mistake we did!

By susan nunn on Apr 21, 2008 | Reply

Thank-you very much…I mistakenly (sic) paid for a year of CW in advance and bought their modem outright (!!!) so as not to be ‘bothered’ with monthly payments (and bc I hate Comcast…from cable TV service…)

I was searching for a class-action…but why wait! Again, Thank-You!

By Sara Findley on Apr 23, 2008 | Reply

I am willing to begin a class action suit against Clearwire. My experience w/ them is not unlike that described in other posts on this sight. Misrepresentation is still against the law. They offered their service…I took the bait…they did not deliver…and they want me to pay. In other words, they made an offer, I accepted it. They are in breach of their contract to me as they have not delivered the services they offered. This company is unthinkably inept and I feel a responsibility to mankind to help others avoid the scam. Any one interested please email me your stories and your email address.

By Laura on Apr 24, 2008 | Reply

POSSIBLE CLASS ACTION SUIT AGAINST CLEARWIRE – I am a former (and very dissatisfied) Clearwire customer. It’s the worst internet service and customer service I have ever encountered. I originally got it for its portability and agreed to a 2 year contract. I mean why not right … it’s portable, wireless and fast! I quickly found that the modem sat at home all the time due to my frequenting wireless cafes, restaurants and bars where I was actually able to surf the net. I was forced to relocate due to my apartment building being torn down and once I moved into my new place had speeds worse than dial-up. I contacted them, explained my situation and they told me they would send me a UPS label via email and to just ship the modem back and that was it … note: NO MENTION OF A $180 CANCELLATION FEE. To my surprise one week later, my bank account is $180 short. I work for one of the premier class action law suit firms in the country. I have contacted our investigator about starting a class action suit again Clearwire for misrepresenting their product and charging extortionate cancelation fees to those customers who cancel service due to their product not working as advertised. If you are interesting in possibly joining a class suit against them, in the following weeks please check our website for information http://www.hbsslaw.com. If the firm moves forward with this, our website would be the best place to look for information about it and join the class.

By David Snider on Apr 26, 2008 | Reply

I just canceled with them after less than a month and got stuck with a $220 cancellation fee. I figured when I signed up that this would be to recoup the cost of a modem, but they want the modem back too. ‘Course I don’t want to keep the thing anyway, but what exactly am I paying them for?

The service was crummy, but not crummy *enough* by their standards to waive my fee. What a load of crap.

If there’s legal action going on, I want to hear more.

By Holly A. on Apr 28, 2008 | Reply

I would LOVE to know about any class action lawsuit going on. Right now after over a year of service we are moving outside of their service area. We are being stuck with a $180 early termination fee. I complained to the cs representative for about 10 minutes, but she said I had agreed to those terms and conditions when I started service. No, I did not. I was handed the contract, the man who sold me the service told me it was a standard contract (and it is NOT standard to make a client continue paying for a service that’s unavailable to them), I signed and that was it. If I would have known about the early termination fee I would never have signed. I feel as if I was lied to. I will be filing a complaint with my local bbb, but I feel totally taken advantage of. I would love to be a part of any legal action.

By D Adams on May 5, 2008 | Reply

I check this site regularly to see if anything new has developed. I’m doing my Speakeasy speed test right now and… 386 kbps download speed, 175 kbps upload. This is costing me over $40 per month. And there’s over 100,000 hits on this site. Really cruddy.

By Everyman on May 15, 2008 | Reply

I have been a member of Clearwire for 1 1/2 years and for that entire time, I have had sporadic service and on several occasions I could not get a signal for at least one week.
The tecks respond as rapidly as they can and did their best to correct the problem. Within days of less the same sporatic service. I was even a shareholder for nearly one year.
I called on 05/13/2008 to cancel and was informed of a $180.00 cancellation fee. I lost all sense of rationality and “Blew my Stack.” They kept fumbling around telling me that perhaps I could get somebody to take over my contract, of which I did not remember, but why would I attempt to put my problems on somebody else.

This is the first time I have ever complained about a company like this and I want to know what the heck can we do.

I want to inflict pain on them. Not really but I am so angered I could, (I don’t know but somthing).

By Everyman on May 19, 2008 | Reply

As with the others, I was never made aware of any two-year service. Now I am subject to a $180.00 early disconnect fee. Nearly from the day I acquired the service, the signal was weak or if the wind blew or it sprinkled I would lose service. The techs have been here so often we are close friends.

I would join a class action suite.

By Sonja K on May 21, 2008 | Reply

Count me in on a Class Action Lawsuit against Clearwire. No one should have to deal with the misrepresentation and breech in contract. I had problems with connection and speed. I was being charged and paying for something I was not receiving. They do not guarantee their service and will not provide an onsite tech support person. I am sure it has to do with the fact that they are contracted independent techs and that there is no resolution. So they are not willing to go through the expensive.
They have agreed to release me from my early termination fee but I will lose any monies paid to them and my final bill for “service.”
I am reporting them to the BBB and will be happy to join a class action lawsuit for misrepresentation.

By William J Chase on May 27, 2008 | Reply

Thanks for the information. I’m also from Western Washington (Edmonds)and was very happy to see your information. Clearwire hit me with a $215.00 termination fee because I didn’t cancel their service until eight or nine days after I bought their modem. They have a seven day trial period. They had me return the modem to their office (which I have a purchase receipt for) by telling me that would cancel the termination fee. Later, I found it on my credit card. The card company investigated and sent me a letter saying the charge was removed for good, but I should destroy that card and get a new one to keep Clearwire from re-charging on the old one. The first bill I received for the new card showed the same Clearwire charge and gave me 10 days to resubmit all the details again. This process is still in action.

Thanks, Bill Chase
425-775-1813

By Everyman on May 28, 2008 | Reply

Bill,

I was so unhappy with their service that I sold the stock at a loss. It was probably a mistake but it made me feel better. I have told all of my friends about the terrible service and the rotten treatment from CLWR.

I’m now with Centurytel and I am a very happy guy.

Everyman
AKA Jerry Premo

By Mike T on Jun 1, 2008 | Reply

When I originally signed up for clearwire I signed up for the one year option. It is after all an option they provde to you the customer. This also entails that you do not change your internet speed to a lower connection speed or clearwire will start your contract year all over again. You can however raise your connection speed at any time during your contract term without penalty.

After following this policy I called to cancel my service. I was then told by customer service that I only had a 30 day window to cancel my contract. This window started at end of my one year term and because I had gone past 1 year 30 days I was locked into another year contract. I told the service rep I was unaware of such a loop hole nor was it stated to me verbally at any time nor did I see this advertised anywhere to lead me to believe I only had a 30 day window to cancel my contract. I made many calls and complained all without result. What happened to “Customer Service”. Finally after two long years I am able to cancel my policy tomorrow with out the roughly 200 dollar penalty. By the way there uplink speed is slower than any other proivder I am aware of. It is 256k so slow you cannot play online games without choppy movement during game play. I feel that the contract was misleading, intended to mislead and is a fraud towards consumers. We need to have and or inquire about a class action law suit. Has anyonew ever heard of an internet service provider or cell phone service provider, or for that matter any service provider giving you a 30 day window to cancel after full filling your contract or your locked in for another year? No of course not. I have been paying for two service providers for the last 3 months as it was cheaper to do so than cancel clearwire and suffer the so called early termination fee. I am now with qwest internet and have nothing but posotive things to say about them. Please contact me if anyone is looking into legal action. I say all customers should be provided a refund for the additional year of service, cancelation fees, or both. Thanks for the site.

By Just A Slave on Jun 3, 2008 | Reply

CLEARWIRE IS A JOKE!!!
Just to let you know, clearwire is a BIG joke!
IF YOU KNOW ANYONE THAT WORK FOR THEM,THEY WILL TELL YOU ABOUT THE LONG HOURS,CUSTOMER COMPLAINED AND ALL THE LIES!WE WAS ALWAYS TOLD TO OVER LOOK ALL CALLS & COMPLAINED FROM CUSTOMER!ONE DAY IN A MORNING MEETING IT WAS SAID BY MANAGMENT, WHO CARE ABOUT CUSTOMER COMPLAINED,THAT’S WHY WE HAVE CONTRACT AND CANCELLATION FEE!IF THEY CANT DEAL WITH THE SERVICE THEN THEY CAN PAY THE FEES! IT THE LIFE OF A SLAVE,A PERSON DEPRIVED OF PERSONAL FREEDOM AND COMPELLED TO PERFORM LABOUR OR SERVICES!THINKS FOR THIS SITE NOW SLAVE HAS VOICES TOO!!!

By Kristi G. on Jun 3, 2008 | Reply

I signed up with Clearwire in October of 06. My two year prison sentence ends there. I moved to the foothills in the Sierra Nevada’s. Clearwire cannot provide me service here. They told me “too bad” – basically and that I would have to continue making payments regardless of my move. This seems unfair that I should have to pay for a service that I cannot even get! I wrote them a letter and they kindly wrote back telling me that is what the contract stated.

Be aware before signing up with Clearwire that you’re gonna stay in the same spot for two years!

-Kristi G.

By Steve Grow on Jun 4, 2008 | Reply

I am so happy I found this site. Clearwire is a company of crooks! There, I allready feel better. I have fallen into their trap as well.
I signed up in good faith, enjoyed the service
most the time, but “(but)” when I went to cancel in good faith they tried to charge me another month of billing. Once you cancel, your not cancelled until they get their modem back. Well, little did I know that the whole world is suppose to stop for them to get their modem back at God Speed. They will get their modem I have no use for it. So pass the word.
Don’t sign up for Clearwire, unless you want to pay an additional months lease when you cancel out and return their modem. Just imagine the profits they are making by charging everyone an additional months billing when they cancel. Is this a fair business pratice? No, nothing more then CROOKED and deceptive. 30 days free trail to lure you in -
0 days to return the modem. Sign me up for the class action lawsuit.

By Everyman on Jun 11, 2008 | Reply

A Clearwire called me on Tuesday 10th of June, nearly summer, to tell me that I owe $180.00 for early disconnect. I said, “send a bill to me.” We can’t do that because we are a wireless company.” “Send an email.” “We Can’t becasue you disconnected your service.” I started to tell him to send it to my alternate address when he became a smart ass.
Of course I hung up the phone. I received a call from a reasonable adult today and they said they would settle of $80.00. So I caved in to the clowns.
I would like to get them. If anybody knows how to proceed with a suit, let’s do it.

Everyman

By Dontya Know on Jun 20, 2008 | Reply

Wow—CLEARWIRE IS SNEAKY. READ THE CONTRACT.

I WILL NEVER BE A CLEARWIRE SUCKER. Here is my sstory. One day I noticed a Clearwire truck parked in front of my house. It was there for hours. I saw a man inside using a noteboook computer. It came back at night for more hours. This went on for weeks. It had a special antenna mounted on it the moved around pointing down the street. One day, I looked it up in the phone book to see what Clearwire was—they said a wireless ISP.

Well when the truck came back I thought it was here to install service. I walked across the street and introduced myself. I wanted to learn how much the service costs. The man inside was laughing almost crying. He was reading customers email—you could see them on his computer while he was reading. he told me that thtas what the writing was—someone elses email. Well, it could have been mine he was reading! That sucks! Anyway he said that I had several emails that were using too much email and internet and he wanted to know why. I asked if it was illegal to use email on Clearwire and he said email was only supposed to be for short messages. I asked him about what happens and he said we will cut him off, but first I need to collect evidence. Well if he is using too much service why dont you just cut him off instead of reading all his private information. “Thats not the way we do it”. The man bragged that the Clearwire terms of service allowed them to do ANYTHING, including download spy ware on their comouters even if they used the comouter with another ISP. He was very proud of the ability to snoop. He laughed again and said you should read this shit people do with email! “Our TOS lets us do anything we want.” TOS means Terms Of Service. I asked him if he had Clearwire and he told me “HELL NO”.

By Christine Cox on Jun 26, 2008 | Reply

I want in on the lawsuit too. I was misled about the service and don’t remember “signing” a contract (I guess the guy who very assertively came in my home to sign me up did). The service never worked properly and they are charging me for early termination. I have now read the TOS and it is so unethically worded it should not be legally enforceable.

By everyman on Jul 10, 2008 | Reply

When I closed my clearwire account (which was the most positive thing about ny association with clearwire), they told me of the $190.00 early account termination fee. Natually I balked and they graciously settled for $80.00 and I did not even negotiate with them.

I am so happy to be rid of them

Everyman

By Melissa on Jul 29, 2008 | Reply

Just wondering if you have heard anything on a lawsuit. I was just informed I was “automatically signed up for a new contract and I am livid to say the least. This is down right criminal!

By Sypher on Aug 17, 2008 | Reply

WOW, I thought I was rather alone in all of this. So my story starts last December with a sales rep at a mall, I ask how fast it is, he state and I have witness to this, “1.5 megaBYTES per second” i ask him to clarify, and make sure he did not mean megaBITS, he got a irritated look on his face and stated it was infact megabytets. Most internet badwidth is measured in kilobits and average signal is 1500kilobits or 1.5megabits. 1.5 megabytes is about 8x time more than 1.5 megabits(8 bits = 1 byte, to help the reader understand the rant, http://en.wikipedia.org/wiki/Bit if your are interested). So a mind blowing internet connection of 12,000 kilobits is quite alluring for $34-ish a month. But like most sales reps, they are retards try to sell you a bridge. I had his associate also back up the claim and even use wikipedia to make sure there megabit vs megabyte quote was legit. they both assured me it was 1.5megaBYTES! so I was rather happy, I went home broke it out and got on line. A few days had passed and it did not seem really that fast, so I called in to the tech support, which at that time was 24hr. They told me to run a speedtest at http://www.speedtest.net, i was getting about 657k down, 232k up and a ping of 780 all based on an average of 3 tests. I ask what the average speed was the tech said about 1100kiloBITS. 1100kilobits is very short of the 1.5megaBYTES the rep said i would get, about 10900K short! i stated that the rep clearly stated that i would get a max of 1.5megaBYTES, the tech laugh, I said that simply misunderstood the rep, i need to know more about computers, and that no isp will deliver anything that fast, and in fact that clearwire was one of the fastest isp in the area. 15+ years of building computers, is not enough? wow. anyway I reset my modem turn it of jumped up and down, barked, was ask about every component in my computer, the os, if it passed ms genuine windows certification. All the specs were in order and my computer as always was and is in perfect condition. in the end i got it above 1100k so the situation is resolved. the next day, my speed was again bottoming out. i called in got another smart ass tech that basically called me a retard, i hung up. I waited and called back later on, I was straight with the guy and stated that my computer was in perfect form i did not need to do any weird shit to make it up to specs with clearwire.I asked him to help me get their product to function within the advertised speeds. he tried and nothing worked for long. so after some battle i finally get a tech that heard what i was saying and we came to an understanding about what was up. so he kept helping me, eventually he stated that I was in a situation were the performance was not to par and I was in no way abusing the service, so I was offered an early termination fee or free service until the issue can be resolved as save tactic. I took the free service, of course, I still called in when it was sub-par service, and everyone started to help me more. one day out of the blue they charged me. I keep my money sorted out in my account strategically, the account they pulled it from had $5 in it so 5 – 34 = -39 + a $40 nsf charge, so $74 dollars later… I was pissed, cuz I was not even in state. I called in and just snapped on the tech and the following accountant. I demanded a complete refund of the charge and an explanation to my bank. they did and it took a week. well the story goes I am rather done with clearwire and there circus of charging for their black lump of plastic the that blinks and take up space, and sometimes, maybe, provides an internet connection. AHHH another note, they keep trying to tell me that that vaporous WIMAX technology is right around the corner, and it deliver 30,000k connection for the same price so just hang in there. IT keeps getting bumped, again and again, it will in my mind never be available, or it will come but when it does they will have pissed off everyone who may have been interested. So bottom line the Clearwire Corporation is all about money and More money, they might feel gracious enough provide service when they want, but were is the money in that. F@#$ THEM, smoke signals would work better, than clearshit.

By Sypher on Aug 17, 2008 | Reply

sorry about that last post, it was alot shorter in the little box

By Sypher on Aug 17, 2008 | Reply

oh yes, if any does get a lawsuit going I will add to the “snowball”, I feel that I need emotional damages paid

By Ripon Ca. on Aug 19, 2008 | Reply

Well, I just learned that internet terrorism truly begins at home, with Clearwire. The fact that a company that provides such a poor quality of service can be so arrogant as to selectively slow down my connection even more, to punish my family for using the internet, and then threaten to disconnect us if we continue to violate their TOS is beyond belief.
After receiving a threatening email from them telling me I needed to call them IMMEDIATELY, I ended up being on hold for an hour and 45 minutes. Then, they can’t tell me specifically what web site(s) or what actions occurred to cause the so called infraction, but if it continues, they can disconnect me and charge an early termination fee. How am I supposed to control what they can’t define? I have 4 teenagers in the house. They are using the internet for all the same sites that every other teenager in America is using it for.
I also work for a major defense contractor and work from home three days a week. I frequently use email to support our field service representatives, supporting the US Army and Marines, stationed in Iraq, Afghanistan, and other military installations world wide. Now I have to deal with threats from people acting like the Clearwire internet Nazis, for using a lousy service, that I’m paying for?
Well, I drive around my town a lot. I’m putting stickers on my car and van that Clearly reads http://WWW.CLEARWIRESUCKS.COM. I hope some of you will do the same.

By Matthew Seabright on Sep 13, 2008 | Reply

I was expecting a possible job offer teaching overseas when I applied for Clearwire. I asked whether I would have to pay the early termination fee if I took the 2 year contract or should I take the monthly? They said if I moved out of the service area, no disconnect fee…so I did the contract. Two months later, I got the job, took the modem back and was informed that I would have to pay the disconnect fee or they could “hibernate” my account for a year. Not much choice there, so I chose to hibernate it. Turned out they continued to charge my account and I accrued $200 in bounce charges. With the BBB filing I was able to get back the monthly charges, but not the bounce charges. A year later I’m still in Korea and they have started charging my account again. I email to stop my account and they tell me to call an 888 number. I say I cannot call an 888 number, please give me an area code number. They ignore my email. I have my brother in the US call them to cancel and they give him the runaround by asking him what telephone number the account is under. So I’m back to filing with the BBB and wrote a letter to Washington’s Governor. I am mad as hell at these lieing cheating swindlers and would be happy to join a class action suit.
Matthew.

By Everyman on Sep 14, 2008 | Reply

As we all know, the only people who win in a class-action suite is the lawyers. But that’s fine with me.

Everyman

By everyman on Sep 19, 2008 | Reply

Matthew Seabright,

Close that account and when you get back let’s put on a sue their britches off.

Everyman

By Chris on Sep 21, 2008 | Reply

It seems that, unlike most of you, I chose to read through all the bullshit before signing up. I am currently using Clearwire, as it is quite literally the only service available in the area. I signed up on a month to month basis with the knowledge that I would have to deal with it for 9 months. Purchasing the modem and paying per month for 8/9 months not only works out to be cheaper than a year contract, but since I don’t have a “plan”, there’s no early termination to worry about.

The connection speeds range from decent to terrible. The speeds are of course no where near what I’d like, but when it seems to be working, it suffices. A 1.5mb connection with average of 120kb/sec down. I can live with that.

However, after about 11am and on to 1am in the morning, the speed becomes erratic. One second I’ll be browsing the web or playing a game without issue, the next, I’ll be dropping from the server or having to wait several minutes for even google to load.

SpeedTest at these times confirm my suspicions as it gets down into near dial-up speeds.

Overall, I am not satisfied, but when there is literally no other option, you’ll put up with more than you should.

By Martin B. on Oct 1, 2008 | Reply

I’d be very interested to hear of any class-action suit. I posted my horrid experience on this site today. I have honestly never dealt with a company as bad as this- and, these days, that’s saying a lot!!

By Donna on Nov 5, 2008 | Reply

Here is my email donnacecartel@yahoo.com when I get an email from you I will email my story a friend set my internet up not me I did not signb anything they want an early termination fee

By Sladja on Dec 3, 2008 | Reply

Same story… Now I need to pay 200$ fee. If the connection was good like they promised, and I was stupid enough to sign 2 years contract, but I still want to cancel service before my contract expire I wouldn’t complain. But my internet is so bad that I can’t even use Skype. How is possible that company like Clearwire still exist and ripping-off people day after day? Is there anything that we can do about that?

By tamitha on Dec 7, 2008 | Reply

who will join in a class action suit email me

By Jill Ragland on Dec 17, 2008 | Reply

Wow! Thought I was hearing things when I was trying to cancel my service. I have never heard of anything so unethical as Clearwire. I have just begun my battle but I started by reporting them to the BBB and would be very happy to join any lawsuit. I will also spread the word as I was warned by a couple of people I from work before I called to cancel that I would have trouble. Boy was that an understatement! Is this legal?

By TaminDaRu on Dec 26, 2008 | Reply

BBB tomorrow, State’s Attorney General on Monday and small claims on Tuesday. There’s got to be laws against companies taking money for services they can’t or won’t deliver then charging fees when you leave. Any help on class action law suits would also be appreciated. Went to http://www.hbsslaw.com/ but didn’t find any helpful info there. This kind of business model should not be allowed to continue to rip people off- period.

By Ronita on Mar 23, 2009 | Reply

I have clearwire and vonga and they will both do you in. The Fcc has no control over these company because they are internet based unlike timewarren who has to answer to a high authority. Things has to changes if the consumer is going to get a break with all the foolishes that I had to endure. I hop the lawsuit work out. Very well.

By julie on May 30, 2010 | Reply

i can’t get service! I moved less than 1/2 mile and cannot get on line I have had the account not even 2 months. First I had problems with internet phone and now no signal. Why should I crawl ontop of the roof to get a signal when their tower is less than 4 blocks from my house???? And to be spoken to as if I was a stupid brainless one cell fungus that did it! I am canceling account and lets go to court for the next 2 years of my contract

By K.M. on Dec 21, 2010 | Reply

I checked clearwire availability on their website and signed up as it showed “available service” (December 2009). I paid for modem and first month of service as I did not want a contract. Got the modem and account setup and no service, and even support could not help. Issue was my apartment location and there was nothing they or I could do (can’t move walls). I demanded refund and clearwire refused and only credited me for the “unused” portion of the monthly service even though I had no service! I called them again later (few weeks) and demanded refund, and was promised a call back. The call back never happened and I got tired of being on hold for long periods (called few more times). Time went by (few months) and I decided to file BBB case as nothing else worked. Through BBB they responded and offered me $20 for everything and nothing else(I paid total 140+), therefore I rejected that silly offer. I asked them repeatedly to show me their refund policy in case service does not work, and to this day they never answered (do they even have one?). In short they promised a service, collected the money and then ran away with it without providing anything. In the future I would advise anyone to pay by credit card and go through there as then you have some safety. If there is any class action lawsuit I’m in.

By Tommy on May 26, 2011 | Reply

I am a customer and I was an employee. Who’s ever trying to sue I may have some inside information to help and I will be a witness if need be. They are doing a horrible job at managing my issues as a customer and they just give me the sweep under as if I don’t matter.

By Ryan on Aug 18, 2011 | Reply

Where are we with this lawsuit? I want to sign it too. Clearwire needs to be brought down and pay for ripping us off!

Sincerely .23 mbps download speed,
Ryan

By patricia kephart on Oct 8, 2011 | Reply

I already had 2 modems I was using in Winston Salem NC at one location.When I purchased a used home modem on eBay it worked for a little while and began having connectivity issues.Tech support could not resolve the problem.They suggested I try their new modem and offered me a free one.After they shipped theirs I still had connection issues.I called and cancelled service at that location the same day my bill was due.They charged me for the entire month even though I shipped it back as soon as I got a shipping label.I was over charged for the months I used it,charged full price for the next month even though I cancelled .I also was charged a 92.00 cancellation fee when I cancelled because service was not available.I tried 2 times to get a refund and both times reps called and left messages that my refund on the ‘ticket number’ was denied.

By Beth on Nov 1, 2011 | Reply

I had to use my room mates debit to have on file with Clear for equiptment and a one time activation fee. I have been fighting with them every month not to charge her account. I went to the store last month to pay and they charged me 8 dollars extra because I payed cash. This month they charged my friends account. I can’t cancel my service without getting charged $100 and I never signed anything. These people are crooks. I can’t even talk to anyone about it. I get transfered to Asia and they can’t help me. The worst internet company ever!!!!

By Sheena on Nov 15, 2011 | Reply

I would like to be a part of a class action suit in California if you can please contact me at 213-342-1134 I am more than confident this company is a total scam after today and I will not submit to the bullying of Clearwire.

By Chris on Nov 28, 2011 | Reply

I will be involved. I used to be an Employee, and they just put something in collections, so my credit score is ruined. I will do whatever it takes to bring clear wire. DO NOT BUY CLEAR, EVER! NO MATTER WHO TOLD YOU TO BUY IT!! DON’T! THAT CORPORATION WILL RUIN YOUR LIFE!! CHARGING YOU FEES WITHOUT DISPUTE!!!

By joe penfield on Jan 10, 2012 | Reply

Hi. I live in freeport texas and got screwed by clearwire. Started with 3 to 4 mb’s of service and ended up with dial-up speeds. Hell yea! I’ll join a lawsuit.

By Matt on Jan 31, 2012 | Reply

This company is so crooked I cannot even express how crooked they are. I am amazed that it hasn’t been criminally prosecuted. I went down to the store to return a defective product. After being told the day before that I had thirty days to return the product, they refuse to do it. One thing I advise is canceling the credit card that you used for setting up the account. I hope that stops them from being able to charge you. Eventually run a credit report and send the credit agency a letter (or email) disputing the charges (that ratchets up how much it will cost them to try to force you to pay an unlawful bill) if collections contacts you tell them that you dispute all charges and will not pay the bill. If they send you a letter doing the same. If they send you a letter, respond saying you dispute the charges. If they threaten to sue you over a trivial sum, say go ahead. And if you get tired of their calls tell them that they are never to call you again and send it to them in writing and say that you dispute the charges.

By Matt on Jan 31, 2012 | Reply

Hmm I mean to cut out everything after “I hope that stops them from being able to charge you.”

By will D on Apr 10, 2012 | Reply

i am with you!!!