Clearwire SUCKS Dot Com

User Submission from K. McCants

1 ) Their service did not perform as advertised
2 ) I spoke with them after 9 months about disconnecting the service. I was then told about the $180 early termination fee. I told them I would finish out my contract, as that would be cheaper, but did not want to renew it.
3 ) I was not billed the 13th month. I believed this was due to my contract having been cancelled. I found out later that it was considered the “promotion” I was accepting and therefore “renewing” my contract.
4 ) Called after 14 months, after the term of my original contract, to cancel and was told that because I did not call within 30 days of the end date, the contract automatically renewed and I was stuck for another year unless I paid the early termination fee, as I had already “accepted” the “promotion”. I was referred to the terms of service.
5 ) I reviewed the terms of service and noted that it said that near the end of the contract date I would be propted to either renew the contract, go into a month-to-month, or cancel. I was never prompted. I spoke with a customer service rep about the prompt and he informed me that a “prompt” meant that I had to call in.
6 ) I spoke with another customer service rep and tried to spaek to someone with any authority. They would not. I then told them to bill me the early termination fee and cancel my contract. I was informed that they could not do that until they recieved my modem, and was instructed NOT to return it to a sales location. I was told that a shipping slip would be e-mailed to me. No shipping slip was e-mailed.
7 ) I reviewed the terms of service again and found a paragraph that stated that the modem had to be returned within 30 days of cancellation, implying that the cancellation could be done first. I tried again to cancel and was told I needed to return the modem first. Again no packing slip. I am still being billed every month for a service that doesn’t work as advertised and that I was willing to pay to discontinue.
8 ) I am considering a lawsuit.