Clearwire Terminates Service on User, and then Charges Termination Fee!
November 29th, 2007 | by Tim |USER SUBMISSION
“I subscribed to Clearwire service couple months back because I was attracted by their advertisement of the broadband speed they claimed that they can achieve and their always on internet service. But since then I have received email letters of service termination from them complaining that I am over using their internet bandwidth. I spoke to their technical support and they finally told me that they do not expect people to download or upload more than a certain limit that they define. Problem is this limit is not at all stated clearly in their advertisement. They pointed me to the Terms and Contract which I signed, but it came with very vague meaning to me as it does not at all quantify the limit expectation that they defined. Anyway, after the 3rd letter of service termination I received from them, they actually canceled my service subscription and charge me $200 for the cancellation fee! The only resolution their tech support is willing to offer is to allow them to gain access to the data into my PC. I think this is a totally non-sense solution and I am not sure what kind of help it can offer to the situation. Obviously, their network infrastructure is not able to provide the amount of data and traffic that they claim in their advertisement, and they expect their customers to reduce their internet usage to meet their limit expectation which is not clearly stated in their contract. It just looks like to me this company is undergoing some deceptive marketing strategy and the little consumers are not at all protected in doing business with them. I am wondering if you people know of any class action law suit is going on against this company, which I can participate as well to share my experience as a victim of them?”