Comments on: Another User Submission http://clearwiresucks.com/blog/2007/11/09/another-user-submission/ Thu, 09 Sep 2010 18:20:50 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Sybil Krause http://clearwiresucks.com/blog/2007/11/09/another-user-submission/comment-page-1/#comment-22417 Sybil Krause Sun, 08 Aug 2010 00:01:16 +0000 http://clearwiresucks.com/blog/2007/11/09/another-user-submission/#comment-22417 If my internet speeds and connectivity issues are not resolved by 9/10/2010, I will be shopping for a new ISP. And to think that for 1 1/2 years with Clearwire $29.99 1.5mbps we never had not even 1 problem until they went to the 4G network. What a pitty! If my internet speeds and connectivity issues are not resolved by 9/10/2010, I will be shopping for a new ISP. And to think that for 1 1/2 years with Clearwire $29.99 1.5mbps we never had not even 1 problem until they went to the 4G network. What a pitty!

]]> By: Sybil Krause http://clearwiresucks.com/blog/2007/11/09/another-user-submission/comment-page-1/#comment-22416 Sybil Krause Sat, 07 Aug 2010 23:56:21 +0000 http://clearwiresucks.com/blog/2007/11/09/another-user-submission/#comment-22416 We signed up with Clearwire 1.5 years ago after my daughter brought her Clearwire modem over and let us try it out for the weekend. OMG! it was great!!! We signed up that following Monday morning and everything was super for until I got an email Clear stating we had to upgrade to the 4G modem since they upgraded their service to give faster speeds for the same price. I got the modem within a couple of days, hooked it up and we were getting the speeds they said we would get which was dl-3mbps ul-500kpbs, then a few days later our modem couldn't find a signal so I called their tech support and went thru their troubleshooting, of course nothing I didn't try before calling, I have an AA in IT so I know the steps. The tech said yes, it is their tower and he was going to submit a trouble ticket on it. Well, the service was working again within an hour. Then a few days after that, I went to speedtest.net and saw that my dl speeds were .98mbps ul speeds were .50mbps so again I call tech support, spent an hour or more talking to Dave who I was transfered to after the first person couldn't help. I did everything Dave said to do and he said it was their tower and he would submit a trouble ticket on it and it would be 5 days or so before it would be fixed. Well, guess what? an hour after speaking to Dave out of Las Vegas, senior tech support, my internet went down again, modem lights continuely scrolling for a signal. So I didn't have any internet all night long. Then the next morning it finally started working again. That lasted about 2 days before it went down again, I called tech support again, was offered a refund for 1 month, I accepted, then within a few hours it was back up again. Then the following day, it crashed again, came back up within 8 hours or so. Then last night as I was watching one of my Netflix online movies it crashed again, that was at 10:41pm. This morning, 8/7/2010 at 9am, I called their tech support again, and I was told that it I didn't go thru their useless troubleshooting, they would'nt be able to submit a trouble ticket, so again for the umpteen time, I went thru their troubleshooting which was unplugging modem for 3 minutes then taking modem to each room of our small house to see If I get a signal their, I didn't of course so again transfered to a senior tech who sounded half asleep still, he said he was going to send me another modem, he said it is one of their "new" modems, well I thought I just got one of their "new" modems last week. So I agreed to try a new modem, I about fell over when he said he was going to waive the $10 shipping fee for the modem, I was thinking to myself, " You better waive the shipping fee" this issue is on their end, not mine. He is also scheduled an appointment for a technician to come to my home, soonest available date was 9/7/2010, can you believe that! So if the new modem doesn't work, we will be without a stable internet connection for a month. I guess I'm not the only one having Clear issues if it's going to take a month to get a tech out here to my home. Finally around 2pm today the internet started working so I better hurry up and finish this comment before it goes back down again. Basically, in a nutshell, I had wonderful service until they upgraded to 4G, now it's been nothing short of a nightmare since my whole life evolves around my internet access - banking, work, communication and entertainment. We signed up with Clearwire 1.5 years ago after my daughter brought her Clearwire modem over and let us try it out for the weekend. OMG! it was great!!! We signed up that following Monday morning and everything was super for until I got an email Clear stating we had to upgrade to the 4G modem since they upgraded their service to give faster speeds for the same price. I got the modem within a couple of days, hooked it up and we were getting the speeds they said we would get which was dl-3mbps ul-500kpbs, then a few days later our modem couldn’t find a signal so I called their tech support and went thru their troubleshooting, of course nothing I didn’t try before calling, I have an AA in IT so I know the steps. The tech said yes, it is their tower and he was going to submit a trouble ticket on it. Well, the service was working again within an hour. Then a few days after that, I went to speedtest.net and saw that my dl speeds were .98mbps ul speeds were .50mbps so again I call tech support, spent an hour or more talking to Dave who I was transfered to after the first person couldn’t help. I did everything Dave said to do and he said it was their tower and he would submit a trouble ticket on it and it would be 5 days or so before it would be fixed. Well, guess what? an hour after speaking to Dave out of Las Vegas, senior tech support, my internet went down again, modem lights continuely scrolling for a signal. So I didn’t have any internet all night long. Then the next morning it finally started working again. That lasted about 2 days before it went down again, I called tech support again, was offered a refund for 1 month, I accepted, then within a few hours it was back up again. Then the following day, it crashed again, came back up within 8 hours or so. Then last night as I was watching one of my Netflix online movies it crashed again, that was at 10:41pm. This morning, 8/7/2010 at 9am, I called their tech support again, and I was told that it I didn’t go thru their useless troubleshooting, they would’nt be able to submit a trouble ticket, so again for the umpteen time, I went thru their troubleshooting which was unplugging modem for 3 minutes then taking modem to each room of our small house to see If I get a signal their, I didn’t of course so again transfered to a senior tech who sounded half asleep still, he said he was going to send me another modem, he said it is one of their “new” modems, well I thought I just got one of their “new” modems last week. So I agreed to try a new modem, I about fell over when he said he was going to waive the $10 shipping fee for the modem, I was thinking to myself, ” You better waive the shipping fee” this issue is on their end, not mine. He is also scheduled an appointment for a technician to come to my home, soonest available date was 9/7/2010, can you believe that! So if the new modem doesn’t work, we will be without a stable internet connection for a month. I guess I’m not the only one having Clear issues if it’s going to take a month to get a tech out here to my home. Finally around 2pm today the internet started working so I better hurry up and finish this comment before it goes back down again. Basically, in a nutshell, I had wonderful service until they upgraded to 4G, now it’s been nothing short of a nightmare since my whole life evolves around my internet access – banking, work, communication and entertainment.

]]> By: Dan Kohler http://clearwiresucks.com/blog/2007/11/09/another-user-submission/comment-page-1/#comment-16280 Dan Kohler Sat, 31 Oct 2009 14:35:08 +0000 http://clearwiresucks.com/blog/2007/11/09/another-user-submission/#comment-16280 I have been with Clearwire for a few years now because of the portability. That part is great.I even upgraded to the 2.0MBps service. but recently I have had nothing but trouble getting anything more than 800k service. When I realized that I can have Cable speeds at the same price I switched! I recommend anyone else do the same. DK I have been with Clearwire for a few years now because of the portability. That part is great.I even upgraded to the 2.0MBps service. but recently I have had nothing but trouble getting anything more than 800k service. When I realized that I can have Cable speeds at the same price I switched! I recommend anyone else do the same.

DK

]]> By: David Smith http://clearwiresucks.com/blog/2007/11/09/another-user-submission/comment-page-1/#comment-3225 David Smith Thu, 31 Jul 2008 23:41:03 +0000 http://clearwiresucks.com/blog/2007/11/09/another-user-submission/#comment-3225 We signed on with Clearwire at 1.5 MBPS 3 months ago and have barely been able to see 225K. Calls to Clearwire Tech Support result in talking to poorly trained tech people and long wait times resulting in nothing more than lost hours with them. Sales said we can go to 2.0 Meg and should receive priority bandwidth allocation... speeds have been less than 200K since service upgrade and no response from Sales and Marketing types anymore. At time of sale, Rep said we'd get 1.5 meg or better... reality is we received UP-TO 1.5 (rarely). Oh and the 2.0 meg? Not possible with Clearwire in the Kirkland/Seattle area. Really inferior service boardering on false representations at point of sale. Complaint issues to the FCC (for what that's worth). Stay away from Clearwire... cost savings to performance is NOT worth the hassles. DS We signed on with Clearwire at 1.5 MBPS 3 months ago and have barely been able to see 225K. Calls to Clearwire Tech Support result in talking to poorly trained tech people and long wait times resulting in nothing more than lost hours with them. Sales said we can go to 2.0 Meg and should receive priority bandwidth allocation… speeds have been less than 200K since service upgrade and no response from Sales and Marketing types anymore.

At time of sale, Rep said we’d get 1.5 meg or better… reality is we received UP-TO 1.5 (rarely). Oh and the 2.0 meg? Not possible with Clearwire in the Kirkland/Seattle area.

Really inferior service boardering on false representations at point of sale.

Complaint issues to the FCC (for what that’s worth).

Stay away from Clearwire… cost savings to performance is NOT worth the hassles.

DS

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