I signed up with CLEAR in September 2009 with their top plan that advertised speeds over 10 mbps. At that time they assured me that the minimum speeds would be NO LESS than 6 mbps.

They have given me horrible service for months and I have given them months to get it right! I have been patient and notified them frequently (24 – 1+hour phone calls in 7 months!) so that they could fix the problem. Then when I finally tell them I’ve had enough and request a very small refund of the money I’ve paid them, they transfer me to a manager, GREGORY H ext.37450, who proceeds to tell me that I’m not getting any money from them. He tells me that it is CLEAR’s policy that, NO MATTER WHAT THE ISSUE, there will be no refunds made to cancellations. EVEN THOUGH they have been providing me with less than 1 mbps speed for weeks and less than 3 mbps for 7 months! It is important to note that their website reads “between 3-6 mbps and bursts up to 10 mbps” Over the last couple of weeks I have received an average of less than 0.40 mbps download speeds and even as low as 0.27 mbps!!! Then GREGORY H, ext. 37450, proceeded to tell me that I agreed to that policy when I signed the contract! Not “I’m so sorry sir” or “this is not the way CLEAR does business” in fact he goes on to tell me that “these are the terms of service that you agreed to”. I asked him, “But what terms of service did CLEAR agree to?” and he told me that as long as I was getting ANY SIGNAL than they were keeping their end of the deal! At NO point in time did GREGORY H ext. 37450 even begin to offer ANY MEANS of repayment or compromise except to tell me that he would wave the “restocking fee” on the device THAT I ALREADY OWN!!!!

CLEAR SUCKS!!!!!!!!!!!!!!!

This is only 1 of more than 25 customer service calls in that I have made to CLEAR! But this “manager” – GREGORY H ext. 37450 – was the first person ever to be so robotic and stone faced as to try and act as though CLEAR had done nothing wrong.

They committed to give me service speeds of 3mbps-6mbps but never produced those numbers. In fact over the last few weeks I have gotten download speeds of 0.27 and an average of 0.32! I worked with them for 16 months before I finally said “THAT’s ENOUGH”. I cancelled my account and told them to refund me for the last month of service as well as the one that they just charged me for 3 days ago. The manager, Gregory H ext. 37450, let me cancel my account and then he told me that since I cancelled my account they can’t refund me any money.

CLEAR SUCKS!

I’m soooo frustrated cause now I had to go spend $131 just to get internet with someone else!

CLEAR is NOT a trustworthy and reliable company! They are NOT a good company, their WiMax service SUCKS and so do their policies! They are only out to make a buck! The Co-Chairman makes $705,462 per year- not including his $630,000 bonus- and they won’t refund me $121.

CLEAR SUCKS!!!!!!!!!

The system is always down. I’ve now been waiting for 30 minutes. What a joke.

I’d like to begin a class action lawsuit against Clear. Any interest? Can you ask your membership?

Clear is costing me money and refuses to take responsibility. They also refuse to buy back their worthless equipment.

Thanks

Christopher