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Actual Clearwire Tech E-Mail

September 26th, 2007 | by Tim |

Another User Submission

I thought I would share this email, since it sort of speaks for itself when it comes to tech help at Clearwire. I’m a Clearwire user in the Seattle area and currently considering my options for ditching them. Because of my proximity to their corporate headquarters, I have not ruled out a lawsuit.

After the email, I called Clearwire. They suggested:

1. I move the box (and my office) to a room in the house where I get reception.
2. I leave my window open to get reception (in Seattle).
3. As long as I get any signal at all, regardless of how slow or intermittent, that’s good enough. There is no problem.

Here’s the email. This girl obviously didn’t graduate high school.

Subject: Reguarding to Singal
Date: 7/30/2007 1:41:48 A.M. Pacific Daylight Time
From: techsupport@clearwire.net

Hi Bryan,

I am responding to your issue with your signal. I check your signal from a scale 1-20 your getting a signal of 14. After review your signal and your connection. Please call us at 888 CLEARWIRE. So, we can better assist you. Some trouble shooting steps that we do needs

Thank you for choosing ClearWire

Tech
Michelle

  1. 6 Responses to “Actual Clearwire Tech E-Mail”

  2. By RB on Oct 7, 2007 | Reply

    Just wow.

  3. By John on Aug 25, 2008 | Reply

    Thanks. Beautiful site. I’ll become your constant visitor and RSS subscriber.

  4. By Louise Duvall on Sep 21, 2008 | Reply

    I have had IncrediMail for a long time, now all of a sudden I cannot get my e-mail, after several days found it on Clearwire e-mail. I wish to change it back to IncrediMail. NOW

  5. By Sharon on Sep 26, 2008 | Reply

    I’m using my old Yahoo email because I can’t get into my Clearwire accounts without a security warning coming up on my screen.
    What the hell is going on?

  6. By Kathy Bach on Nov 28, 2008 | Reply

    I have visited 2 Clearwire stores in Yakima and they didn’t have anyone bright enough to tell me how to get my modem to receive more than 2 or 3 signals. I did call their service tech and he suggested I buy a router and more the modem to another room. I wish I had a local person I could talk to but they don’t really care.

  7. By christopher libby on Aug 31, 2010 | Reply

    Why is the system down…. again? This is the third time in three months that I’ve had to close my retail business because you neophytes can’t seem to give me the common courtesy of a heads up when the system will be down. Why can’t you tell me in advance? Why can’t you respect my business? Why can’t you do maintenance at 4AM?
    All agents are currently busy. Please stand by.
    An agent will be with you in a moment. Thank you for your patience.

    The system is always down. I’ve now been waiting for 30 minutes. What a joke.

    I’d like to begin a class action lawsuit against Clear. Any interest? Can you ask your membership?

    Clear is costing me money and refuses to take responsibility. They also refuse to buy back their worthless equipment.

    Thanks

    Christopher

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