I still have a Clearwire account, unfortunately. My family and I moved to another state for job reasons and had renewed a one-year contract prior to ever knowing about our need to move. Clearwire will not let us out of the contract even though due to Clearwire’s lack of coverage, we can not get any coverage where we live now. Clearwire does not offer coverage anywhere in the state that I now reside in.
I spoke to a customer service supervisor for at least 30 minutes and he could have cared less. He told me that the move was my decision and not Clearwire’s fault. I could either keep the contract for the duration of the one-year agreement or pay the early termination fee of $130. He could not offer any other alternatives. He indirectly acknowledged that Clearwire supervisors have no authority or discretion, hence no supervisory power.
I would advise anyone considering doing business with Clearwire to consider another ISP. Please do not support companies with such poor customer service.
Oh, and with regard to anyone who feels threatened to post materials regarding their own personal opinions about Clearwire service and how Clearwire treats others, here is some important law.
1. As long as what you express is your OPINION, and not stated as assertion of fact, it is a defense to a legal claim of defamation.
2. TRUTH is an absolute defense to defamation. If what you stated is true, it exempts you from any legal claim of defamation. If you were brought to court to defend yourself, you could present witness after witness before open court to testify as to how they experienced what you stated and asserted as factually true.
My opinion of Clearwire is just as the domain name of the web site suggests…Clearwire sucks!