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Tried to cancel… they said “No, No, No”!

August 19th, 2007 | by Tim |

I have had clearwire in my possession for 9 days and had only used it for about 24 hours at the most. The first grade drawing of the coverage map area in Richmond , Va. on their brochure is just that. The coverage is spotty at best. I tried to cancel and asked them to look at my log but to no avail after speaking to 2 operators they wanted to charge me $200.00. They said I had it since August 3rd, 2007 but they sent the modem to the wrong address. I actually didn’t get it and fire it up until the evening of the 7th. I use this for different locations on the weekend for my job. I have comcast at home so there is no use using this at my “service address”. 4 venues and no signal as the map shows there is coverage. Even when you type in the address on their website it shows coverage but there is none. The modem just scans for a signal and never stops. This is a rip off. Customers can’t figure in 7 days if this is going to work for them or not. Clearwire definitely is a rip off to consumers.

Joe Bowman
Dynamite DJs
www.dynamite-djs.com

  1. 4 Responses to “Tried to cancel… they said “No, No, No”!”

  2. By Joe Bowman on Sep 5, 2007 | Reply

    UPDATE: After having the unit in my posession for seven days and calling Clearwire, I gave them three addresses in which on their coverage map shows they have coverage. Neither of these addresses have coverage. I plugged tha addys in the “Clearwire service thingy” and it said it had service there. Had a Clearwire tech in the Richmond area call me and ask about the locations. Haven’t heard back from them since then (as of today, 9/5/07). Of course they have already charged me for a months service. I have been on the phone and e-mail trying to find an address to send them paper service so I can file a case to cancel my subscription. Of course If I wanted to get clearwire today they are johnny on the spot. But since I want to cancel and take them to court to show proof to the judge their “coverage area is very vague” at best. I need to also subpoena my log records which shows how little or not at all the modem was used. Wished I was able to get that info myself easily from the modem. No one has returned my e-mails nor calls as where to send paper service.

    Hopefully people in Richmond va will google “Richmond va clearwire”…. I hope they find my site ( it’s on the first page) and call me, I’ll tell them the great service I get from Clearwire.

  3. By Joe Bowman on Sep 5, 2007 | Reply

    (EDIT) or google Clearwire Richmond va….

  4. By lise on Jul 25, 2008 | Reply

    They are awful! My daugter graduated from VCU, went into the Peace Corps. She talked to them before she left about what to do with the equipment and she paid through the end of her term of agreement. When I called to ask them to send the shipping label to HER email account they said that they couldn’t, so I will have to get her to call from MOLDOVA (on the other side of the world!). I see why so many people are unsatisfied with them and I told them so. I would not recommend them to anyone!!!!

  5. By Debbie Bohannon on Jul 28, 2008 | Reply

    Clearwire is absolutely terrible. Customer service is terrible and their return policy sucks. Don’t ever get involved with clearwire!

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