We have tried for two years, thinking it would save us $$. It is so frustrating, our signal is lost all the time. Last time customer service said “maybe a tree grew and is interrupting your signal” wtf??? The tower is a half mile away and we get shitty service. Forget using netflix, all i get is lag. Well, Monday we are going back to paying for cable…what else can we do? Thanks, Clear. You take our money and we get ripped off.
Had great, stable service for years in 75024. Now the service fluctuates from bad to unusable. Chatted with tech support & we’re suddenly outside their coverage area. Bullshit. I figure they’re going down. Don’t give them your business no matter where you are. They insult my intelligence.
I purchased Clear service in 2009. We live in a rural area and it was a better deal than Hughes Net. For the first year we had no problems. Then, our service would go down. For hours. Days. Weeks. I would call and jump through the hoops. This happened so frequently that I had their spiel memorized. I was informed that somehow I was not in their service area all of the sudden. It didn’t stop them from taking my money each month. Inevitably, after each call – my service would come up. It would last a week or so then crash and the whole process would start over again. After almost 5yrs and COUNTLESS calls – I cancelled my service.
My mom has Clear Internet and has had it for years. I stop by when Im in the area I might stay a night or two but the service is ridiculous. Paying 50 bucks a month should get you a pretty stable connection but its nearly impossible to do anything internet based. Streaming Netflix wont work, even playing video games online. The lag and chop is some of the worse Ive ever seen. It doesnt even hit 5 led lights on the signal meter from the modem. This is getting quite ridiculous. If you were thinking about getting clear dont even do it.
Every day now clear is disconnecting so when I get home there’s no internet in the am while at work my daughter plays and plays when I come home it goes off yesterday it was off until l 2am whose up at that time ridiculous, 54$ for no night internet..
it only works in one room.
Thanks to your site, I’ve avoided that shitty pill.
I’ve been using Clearwire for a number of years, and it’s been getting consistently worse over time.
I pay for the faster speed unlimited plan, which boasts download speeds of, what, up to 5Mbps?
I’m lucky if I *ever* get 1MBps…more often it’s less than 0.5 MBps.
Worse than that… my connection is constantly getting bumped offline and disconnected on what seems like a very regular pattern….either every hour, half hour or 15 minutes, with increasing “hostility” each time.
1st disconnect, I reset my adapter.
that may work.
2nd disconnect, I reset my adapter, but that generally doesn’t work the 2nd time… I have to actually repair the driver installation from Control Panel.
When I go to Clear customer service (and the preferred method is through a chat interface, of course, and their first suggestion is to do something that disconnects the chat)…. their solution is to reset my connection and tell me that *it may take 2-24 hours to notice any improvement*….stupid me…the truth is that the billing cycle occurred within that 24 hours…..what a sucker I am.
So if I’m to believe the service technical support people… they seem to have no idea what sort of communication is occurring between my connection and their system.
The tech tells me “well we can see that you’re online, but you’re not directly connected to our towers, so we cannot diagnose this”…
If I’m not connected to their towers (or are they playing word games with the concept of wireless tech?) then who is intercepting and relaying their signal to me, and stealing my bandwidth?
It all seems very unscrupulous to me, with no accountability …if I speak to one person, and they can’t help me, instead of escalating my ticket themselves and ensuring proper customer service…they tell me just to call back later or call another number later (hoping the problem will just go away, since I’m the one whose full-time job is not dealing with this garbage)
I have had Clearwire, now Clear, service for many years. Typically it went well. A thunderstorm in the area would typically cause outages that would last a day or so, but then it’d be back, and plenty fast enough for streaming video, Skype calls, etc.
That all changed a week ago. Following one of the usually after-storm outages, Clear never came back at full strength. While downloads are 1-5 MHz, upload is .01-.02 MHz. Really. Super slow and it makes doing anything online tortuous or impossible.
I called service. What a joke. After unplugging and replugging my modem a few times, and running a few speed tests that all came up the same, the representative said he’d monitor my account the next few hours and refer the problem on to some mythical higher power. In other words, they did nothing.
Out here, my only alternative is satellite. I doubt if that’ll support Skype. It’ll certainly not allow me to continue to do the internet streaming I’m used to—Pandora most of the day plus internet TV and movies at night.
Clear used to be a good service. Not anymore.
No matter how many times I’ve called to complain about the speed issue, no one helps me. It’s only my daughter and I. We don’t use our phones, laptop and tv all at once. Even just watching one show on Hulu takes ten minutes to load or never loads at all. And constantly buffers. One woman told mento learn patience. Ummmm seriously. The others said to put my box as close to the window as I can. It’s on the window sill. Has three sometimes four lights. They mean nothing because it still sucks. We have to use our phones LTE and 4G which is costing a fortune. I’ll be getting reimbursed and sadly I have to order from Comcast who I dislike equally because I have no other recourse. Clear products and service sucks!!!!
Clear sucks for bad customer service, lying to customers, pretending to troubleshoot when they clearly know they are purposely throttling. I can’t wait to drop them.