July 24th, 2014
I’ve been using Clearwire for a number of years, and it’s been getting consistently worse over time.
The last six months have been atrocious.
I can barely watch any medium resolution video without lag and chop, even when all is “going well”.
I pay for the faster speed unlimited plan, which boasts download speeds of, what, up to 5Mbps?
I’m lucky if I *ever* get 1MBps…more often it’s less than 0.5 MBps.
Worse than that… my connection is constantly getting bumped offline and disconnected on what seems like a very regular pattern….either every hour, half hour or 15 minutes, with increasing “hostility” each time.
1st disconnect, I reset my adapter.
that may work.
2nd disconnect, I reset my adapter, but that generally doesn’t work the 2nd time… I have to actually repair the driver installation from Control Panel.
3rd disconnect, I have to uninstall and reinstall the driver and software completely.
When I go to Clear customer service (and the preferred method is through a chat interface, of course, and their first suggestion is to do something that disconnects the chat)…. their solution is to reset my connection and tell me that *it may take 2-24 hours to notice any improvement*….stupid me…the truth is that the billing cycle occurred within that 24 hours…..what a sucker I am.
So if I’m to believe the service technical support people… they seem to have no idea what sort of communication is occurring between my connection and their system.
The tech tells me “well we can see that you’re online, but you’re not directly connected to our towers, so we cannot diagnose this”…
If I’m not connected to their towers (or are they playing word games with the concept of wireless tech?) then who is intercepting and relaying their signal to me, and stealing my bandwidth?
It all seems very unscrupulous to me, with no accountability …if I speak to one person, and they can’t help me, instead of escalating my ticket themselves and ensuring proper customer service…they tell me just to call back later or call another number later (hoping the problem will just go away, since I’m the one whose full-time job is not dealing with this garbage)