My name is Beverly I have been on the phone with CLEAR at least twice a week for the past two months about my Extremely slow and sometimes NO internet service. I am sooo very tired of being told weekly that my “tower” is down or that there is “congestion” they refuse to give me credit for this inconvience but it KEEPS happening. I will call Again after I send this off because now after checking on SPEEDTEST.NET, (where the directed me to go) and finding that my download speed is at 2.70 and my upload is 0. 96 I am just fed up and will be filing a formal complaint tonight as soon as I find out where to file.
Clear wire ripped me off as a dealer by not paying me commission for over 30 activations!!! – Dealer SubmissionNovember 27th, 2013
I was asked by one of their reps to switch my dealer portal from a well known distributor QDI to some BS Master dealer named WWI based from Dallas. With QDI I used to receive my commissions on a 15 day basis but ordering the products online and then waiting for shipment to arrive was a hassle so I decided to listen to the REP named Chris who used to visit my store and signed up through WWI. The rep from WWI said I’ll start receiving commission on weekly basis after first 30 days but 2 months later clear shut down (got bought out by sprint) and boom my commission checks never came. Now no one replies…end of story.
I have had Clear for four years, complete with leased modem. I moved it from Oregon to California as my medical situation dictated. The last time we came to California, Clear had been bought by Sprint and our rates went up from 35 to 45 bucks a month. WHen we plugged in down here, the download speed had gone from 4.5 meg to 1.8 and the upload speed from 1.3 to .08, Two calls to “customer service” did nothing. I then called Sprint and was told that they had no way to access Clear records. Trying to find out how to disconnect service was futile since the number either did not answer or the person on the other end of the line was unintelligible.
I would warn anyone to stay away from any company associated with Clear – or Sprint. I’ve written letters of complaint and am trying to get rid of Clear entirely – if I can only find out where to take the modem and sign some papers getting rid of it.
My family got clear when we moved into our new house, because atnt didn’t support the area. I immediately exclaimed how dumb that idea was, since I am the more technical one in my family and knew of ClearWIRE (The name change means nothing). I’m going to be straight forward. CLEAR SUCKS MASSIVE SAUSAGE! Awful customer service that never can solve problems, and my family is too oblivious to realize they are paying almost 50 a month for the worst internet provider out there! The modem has to be turned on and off continuously and/or moved for even a bar of signal! Then, the next day you have to move it again, because the wifi coverage just morphs into different shapes and sizes like no other! What the hell are they doing for us!? Why is this even existent!? We are in year 2013 and McDonalds has better internet than me! Screw ClearWIRE!!!
Our service has been out 48 hours. When I called customer service to ask what’s going on, it took them 45 mins to confirm the tower I connect to has an outage. When I asked about service credit, the advised I call back once I know the service was back on to request a credit. Seriously?