Ok, so i brought it in dec 2014 the told me my cost will be $75 due to my credit. I gave them money thru my credit card . than i notice the next day i got 25 more dollars than the following day another 20 dollars i asked why they told me well your credit required more money. Why didnt they tell me that from the jump. Mind you all this happen before the equipment came. Now when it came i notice there wasnt a meter that tells me how much gigs i was using so i asked them to email or text when im approaching 30 or going over. Nothing i got nothing. I had clear for 2 weeks. In fact they turn me off by mistake and said i need to pay 175 to return services . after two weeks . i was so pissed i went to sprint and they told me that that cant take the damn modems
I’ve had Clearwire for about 4 years, it works sometimes but mostly not at all! I called a few days ago to cancel my service and they owe me another month. Now it doesn’t work at all! I’m all in for a class action. Btw, att lte works much better.
Since Clear has sent out notices to cease service, I barely have any service at all! I’m paying for constant dropped connections, god-awful slow connections, and generally piss poor service. The sad thing is where I live I can now choose between Century Link and Comcast for internet service and they both SUCK! I’m sick and tired of monopolies in this industry. It means every consumer loses.
I contacted Clear Tues. concerning not having any connection since Sunday. I was told that my tower had a problem and it should be fixed in about 24 hours. I contacted them a gain today (Thurs.) asking when this would be fixed and would I receive some kind of credit for non service.
They said that the tower was still out and I should try connecting to a different tower. They said there was one east of me (the window I have the modem is faces east) a mile or so away. There is another one to the west but I am unable to aim the modem in that direction and still connect to my computer.
They also advised me of the cost of the Sprint plans. To get the equivalent service I have now will cost about three times as much. Their plans start with about 3 GB a month. With today’s websites heaving on graphics and videos, you can’t do anything with 3 GB a month.
Sprint has data caps (which apparently Clear doesn’t) which severely limit what you can do. Computer websites are using more and more data to do basic operations. Even email tends to be graphic oriented and this will only get worse. The internet companies see this and are trying to milk their customers by limiting the amount of data you get.
Computer internet is no longer a luxury. It isn’t like the old days when everything was text oriented and used little data. A 3 GB data plan is basically worthless and would be used up in a couple of days. (And I don’t do games or movie streaming and other stuff that really use a lot of GB.)
Just wanted to pass along that I have been having the same issues here in Nashville, Tn. Odd, because I received the letter from Sprint that the service was ceasing as of Nov 2015. Soon after, bandwidth was choked. Today it got really bad, so I did some research, got on a chat, rebooted per his request (for the 4th time), and all of a sudden, my speed increased.
Tired of their shady practices, but glad there are sites out there like yours that hold them accountable.
I don’t even know what to say. Where to start? The god awful customer service? The service itself? This is a great service for two weeks before the service takes a Cleveland Steamer on you. My fiance and I have been using Clear for the past 9 months, and she even had it before I moved in. We’ve determined the lights don’t mean ANYTHING. The service sucks just as much with five bars as it does with one. Talking to these idiots is enough to make me want to punch my own mother in the face over a nice Sunday dinner. They tell us to “try moving the router to a different location in the house. ” Doesn’t work, of course we already tried that first. Streaming, downloading, gaming, looking up a damn zipcode, impossible. $62 a month. For this. They’ve refused to credit us for anything, even when they admittedly had an outage for almost a week. We finally switched service. I would rather get nuzzled in the back of a windowless van by my old little league coach then spend another dime on this scam. How this service is even legal, I have no clue.
I have had clear/wire for many years and at first, I didn’t have too much of a problem, however, after some years passed the service lagged, frequent dropping of internet service, turtle slow intrnet speeds etc. If there is going to be a lawsuit, I am totally in. I feel that clear was a good idea for internet service for people on a budget, however, just because it was inexpensive, doesn’t mean it shouldn’t have run to the expectations and promises given by them. Now that Sprint merged we have to buy new devices, and no more unlimited plans. I do not have cable, and Clear is the only internet option I have in home and outside, to operate my smart tv, wireless printer, pc, tablet and so on. Its not fair that WiMax is being scrapped at Sprint, therefore Clear will no longer be available. Its called being unloyal to loyal customers and GREED! Thanks alot Sprint and Clear!
I have been a clear(wire) customer for years; putting up with spotty service and throttling, listening to customer service tell me to use the internet in “off hours,” upgrading for little improvement, and other problems most Clear customers are used to. Recently it is apparent that Clear feels no obligation to provide even minimal connection speeds, or even connection at all. I am wondering how they can continue to take money for services that are not provided. There must be some federal regulation that covers this sort of fraud, and I would be happy to join a lawsuit, less to get money back, as it seems from the last lawsuit that the amounts would be small, and documenting download speeds difficult, but rather to see these guys put out of business, or at least fined big time, as an example for other internet providers who might be tempted to follow their model of including language in their contracts that allows them to throttle at will, or otherwise not deliver what they say they will deliver.
There needs to be a large consumer rejection of lousy internet service, that might pave the way for federal regulation: If you can’t provide what you say you will provide, you don’t get paid. No excuses. OK to charge for usage on a sliding scale, leave it up to consumers to follow the best deals, “free” enterprise at work; but if you can’t deliver its rebate time.
Customers can record their internet speed with many apps that are currently available. If more than a few customers show speeds below what is paid for…rebate time.
I have been with Clear/Clearwater for years and everything about the service sucks, but every month they are withdrawin out of my account faithfully. So if there is a class action lawsuit againts them I would like to be a part of it. Than You. William O
My wife and I have had Clear for several month recently, and another few months before that. We had switched the AT&T for a few months in between. During the time that we have had Clear, both recently and in the past, we have had constant loss of signal, terrible internet speeds, and a litany of false promises from their customer service. When we first connected with them, their customer service promised reliable internet speeds for gaming. What we ended up with was a far slower speed then they stated, and in more recent times, spotty connections at all times of the day. We are fed up, and happy to see them going out of business. Nevertheless, if you guys are filing a class action lawsuit against them, we would love to be part of it.