Clear’s deceptive business practices – User Submission by James C.
June 17th, 2013I have had Clear since 2010. When I first got the service it was fine with about 5 mps of speed. This lasted for about 6 months. When I started my video business and started working online, that is when I started having major problems.
My speed went from 3 to 5 mps regularly to .50 mps or lower just about every day. There would be spontaneous speed at 1.8 or so, but as soon as I started downloading music for a video(small files, about 10 or so at 6 mbs per or less per file), downloaded ANY video, watched a movie on Netflix for that day or my children would be working on homework and downloaded a video for school project, my speed would immediately drop to .50 mps or below. I finally realized that Clear was throttling us back. I would call clear frequently, and I finally realized that the same responses came out whether it was the floor phone tech or the supervisor; 1-network traffic 2-clear your browser 3-put your modem by the window 4-the tower is congested or lastly 5-we will send it to the next level to investigate the problem.
When I got the service, the pitch was unlimited downloads and super high speed service with no throttling. I specifically asked this question to the rep because I knew companies would do this and Clear advertised on TV, UNLIMITED DOWNLOADS. The rep stated that Clear does not do this and I would not have to worry about this issue. Clear has blatantly lied and have falsely advertised their product and should be prosecuted to the full extent of the law.. Consumers have been taken by this company and the justice system should take swift action to stop this type of deceptive advertising. I guess only when a high level government official’s family member gets taken will anything be done because the average consumer is not important…and we are the ones who keep companies in business. DO NOT GET CLEAR or CLEARWIRE services of any type. You will be sorry you did.
James C.