Fuk Clear – User Submission
February 3rd, 2012This Internet is slow as shit I don’t recommend it to anybody !!!
Portland to Las Vegas – User Submission by Steven J.
February 3rd, 2012Wow…I just moved from Portland OR to Las Vegas.
Since I had CLEAR in Portland, I just brought all my gear and thought I’d be ok….what a mistake.
I wouldn’t say my service was stellar in Oregon,but since I lived VERY close to a tower, it was adequate.
5m from speedtest sites & occasionally up to 1.5m DL speed (from a “real” server) I only had to jump on them once to fix throttling issues.
Once I got to Vegas I began to get throttled down to under 256kpbs just for downloading a few TV shows Via torrents.
It also wouldn’t reset till after a call to their tech support line..
.the last straw was when they told me to “limit my downloading”…my DL totals are well under 30gb /mo!
Goodbye Clear..hello Cox…Same price
after 5 years a steady customer.
Steven J
Wow, worst ISP EVER – User Submission by Frank N.
February 3rd, 2012Feb. 2012
I’m writing this for anyone thinking about getting CLEAR. My experience with clear in the almost 2 months I’ve had it has been the most frustrating, slow, and….EXTREMELY slow internet since dial up. I’ve called in about 6 times so far but I’ve had problems on a day to day basis since day 1. I’m constantly getting .2 – .5 mbps connection speeds. I’m paying $50 a month and am supposed to be getting 3-12mbps! At first they thought it was my modem so they sent me a new one in the first 15 days. The problem never cleared up and ever since then, they have always told me “the antennae is receiving too much traffic” and my modem was selected to give out CRAP internet when I need it most. After speaking to several technical service reps who told me the same thing (turn off your modem and turn it back on) they would tell me to leave my modem off for a half hour. Another time an agent told me to leave it off for 2/3 hours. I asked to speak to a supervisor and they told me I have been downloading REDICULOUS amounts, according to their records (16 gigs in 1 day!) I could never dl that much with the speeds CLEAR gives. Even if I left my 2 computers on all day downloading, I would never get to 16 gigs.
I can’t watch youtube videos let alone Netflix or any other streaming media.
Clear is a blast from the dial up past
-Frank – Chicago
Clearwire really is a terrible company – User Submission by Vicki S.
February 3rd, 2012Hello,
I worked for a Clear customer support center for almost a year. The service is a total scam. The sales people will tell you there is coverage in your area even if there isn’t just so they can get the commission from the sale, trust me I know this. Clear pulled their company out of the call center I was working at to out source for cheaper labor. I felt bad enough for the customers I had to help that had previously spoken with our call center in Canada so I can only imagine how ridiculous the customer service is now. While working for Clear I noticed that when people would first sign up for service they would usually have great speed, but then a few months down the road the service would become very very slow. I ofcourse was not supposed to tell customers any of this. In fact, when there was a service tower out of service we were NOT ALLOWED to let the customer know that. We were told to do the 7 troubleshooting steps, which are basically common sense things you would try on your own to get the service to work, and then transfer them to tech support if we couldn’t get the service working. Also, they make canceling your service really hard. All in all I am very disappointed in Clear as a company. There were a lot of hardworking people working for a company that is just ripping off everyone and taking American jobs to other countries because their service sucks so bad that they can’t even afford to pay people in America to answer their customer service phone calls. Not only is the service bad but you probably can’t even understand the customer service reps anymore. It’s a real shame.
User Submission by Donna K.
February 3rd, 2012I live in an odd area for reception – no major company who does wireless would give me service. They were all honest that it would be too slow to warrant a set-up. CLEAR was the only company that would provide service. I started with the USB modem and then switched to a 4G Hotspot a few months later. It was extremely slow – the indicator on the Hotspot that showed quality of reception never got out of the bad range but I don’t blame them for that (well, they need to add more technology to my area) because no one else would supply service. At least I got some reception.
My gripe about CLEAR is customer service. Every single thing they told me, they reneged on. One of the perks of signing up was a promised $50 Visa card if I kept the USB modem for 3 months. After 4 months, when it didn’t arrive, I called and they denied that it had ever been promised. I had to have the promotion number – hard to provide when it was promised verbally over the phone during the initial sign-up process.
When I upgraded to the Hotspot I was told the 2 accounts would roll over so I wouldn’t be charged for 2 devices but I was charged for both for one month and they would not take the charge off. The reason they gave was that the USB account billed on one day of the month and the Hotspot useage started 3 billing days later. They would not adjust the monthly fee for the 3 days even though the person selling me the Hotspot (who set up the account) assured me that it would rollover.
When I asked to have the packaging sent for returning the USB modem (I rented it), they waited for a month to send it – again, thus justifying the double charge, even though I had cancelled the account at the beginning of the billing period.
Whenever I called CLEAR I got the runaround. They never admitted any problems from their end.
I have since done what I hoped I would never have to do – gone back to Comcast for Xfinity. Because it comes through their cable (and does not rely on towers) I am getting great speed but now I have to deal with Comcast!
I decided that dealing with one company with a reputation for bad customer service (Comcast) that at least provided incredibly fast reception was better than dealing with CLEAR that lied about everything, provided slow speed and followed through on nothing.