Three weeks and Clear still hasn’t repaired the tower in Angleton, TX. Any other cellular company would have repaired it in 3 days. No excuse for this and I’m on the verge of finding another company. It all started when Clearwire was bought out by Sprint.
Hi, I detest Clear, but I don’t know if other companies are any better? First, they sold us a package, telling us we were in a good coverage area, and after months and months (and many hours) a rep finally told us we were ‘on the fringe of coverage ‘. Eventually we moved and Clear finally bought enough equipment to handle all the new customers they were signing up, sorta.
Skip to the present, and now we cannot stream Netflix through our Wii. After many days and hours of research and chats and phone calls with Netflix, Nintendo and Clear (who all blamed each other), I started looking into throttling more carefully and doing speed tests. An agent at Clear told me yesterday, what my speeds were supposed to be and what they actually are – big difference. She even said there was no way we could acquire the speeds that we pay for in our area, as it is ‘too congested’, although we are paying for unlimited high speed Internet. What a rip off.
Perhaps with AT&T losing a large lawsuit on this exact scam, other companies will take heed? Otherwise, a boycott is necessary – of course, since Sprint is/has taken over, this issue will probably get buried, since they bill for usage, which sucks even more. Funny, I hadn’t heard anything about the takeover until I went to clear.com to check my account, and was re-dire Ted to Sprint. I do not want to be a Sprint customer in any way, shape or form.
Are there any reputable ISPs out there? If they all go to usage fees, which it looks like they will, we will be charged through the roof. Are there any ways around being throttled?
Thank you for operating this site, Valorie H.
Clearwire works fine during the day but stops working at night. I called tech support and they want us to buy a new modem. If it works during the day and not at night then how is it the device??? NO! They turn down your internet to next to nothing at night. They are scams. For 55 a month we cant do anything after dark. We will be dropping these duds.
We had clear for over two years now and the last three months has been horrific ever since sprint bought clear. Customer service is freaking dreadful and pathetic. Get the class action lawsuit going!!!!’
So I first started looking for an internet that would handle how much work we needed from it, something we could rely on, and wasn’t Com-crap(Comcast). So we googled for what we need and ClearWire came up, with the fact we where living and trying to help dig out a horder, it sounded promising. No one would have to come to the house, everything was done with no one ever having to come over. that should have been our first red Flag but we didn’t listen, after we called them and the sales department guy Lied and told us that It would handle multiple comuters and a game system aslong as we got the 49.99 package (now it’s around 60 a month). The first time we had problems we called them and found out how much he had Lied to us, and when I dememded and explination for why we where Lied to all the MANAGER, would tell us what “well we can’t be held responsible for what a new employee said.” and for almost a year now we have been being told Lie after Lie about why my service is shit. I have had Enough, I will not take being Lied to like this. But I refuse to support the Company that almost turned the internet into shit. Please what should I do!
Seattle, Washington, Alex
..well I had clearwire for years…and now downloading battlefield4 cut my service and downloads too 32 kb’s ..trying to get the game
it has taken 4 days with the puter on 24 hours a day…they cut my bandwith…to dialup..
they never told me I had limits…im in the country and they suck..
taking advantage of rural people…for company gains…witch I see it the other way..
that’s called loseing customers…
thanks a lot clearwire,,,chumps..
We have had nothing but trouble with ClearWire here at our house. We’ve had the techs out here MULTIPLE TIMES and their excuse is “There must be a problem with your house.” What the hell? I have to reset the black box 6-7 times a DAY! Most of the time that doesn’t even work! I would love to give it up but they are the only service we can get in our area. Ya… Pissed beyond means.
Treasure Valley, Idaho
I tried Clearwire back in 2010, but it would not work in my area.
Informed them of this and sent all equipment back. I had to pay for shipping.
Now, in August of 2014, I get a collection agency saying I owe them 27.50.
They have never sent me a bill, which they had over four years to do.
This sounds like ineptitude in the billing department, or a way to generate some extra revenue as most people cannot remember the exact details of a transaction four years ago.
I am disputing this billing, and will probably be contacting my State Attorney General’s office.
We have tried for two years, thinking it would save us $$. It is so frustrating, our signal is lost all the time. Last time customer service said “maybe a tree grew and is interrupting your signal” wtf??? The tower is a half mile away and we get shitty service. Forget using netflix, all i get is lag. Well, Monday we are going back to paying for cable…what else can we do? Thanks, Clear. You take our money and we get ripped off.
Had great, stable service for years in 75024. Now the service fluctuates from bad to unusable. Chatted with tech support & we’re suddenly outside their coverage area. Bullshit. I figure they’re going down. Don’t give them your business no matter where you are. They insult my intelligence.