Poor service, locked into a contract with the company or pay cancellation fees(not clear up front), slow internet. I really don’t have anything good to say about this service. Customer service is bad. Sent me phone service didn’t want it, never hooked it up and now have been charged two months in a row for the service that I didn’t want, need or never used.
I replied to a “get-more-info” card they sent in the mail. They then commenced sending me the
same piece of mail every two weeks for well over a year.
I called first and said nicely: “no, nope, just forget it and please don’t send mail or call me”.
You know where I’m headed: they continued to harass me by sending me the same,
big, stupid piece of green mail every two weeks with no end in sight.
Finally I called again and said “I want OFF of all your databases, your address list,
your email list, and your phone list — ALL of it. If I haven’t responded for a year,
you can jolly well leave me in peace and quit already!”.
And she goes “OK, I just need to get your social security number (which of course I had
never given them before) in order for me to do that.”
Huh?? WTF? #%*%()^)$#!
How stupid and illegal is that??
“In order to remove you from our databases we have to add more sensitive information about
you to our databases”. NOT SO FAST.
What a narrow miss. I’m so lucky. I could have been sucked into their nightmare
had I not sampled their customer service up front first.
I’m normally considered a gentle and mild-mannered person, so for me to get so
angry…. well I was VERY direct with her, pointing out the irony of her requesting
additional personal information, and she finally said yes she’d remove me, and she then hung up on me.
When I see them hawking their so-called services on the sidewalks around Seattle,
I cross the street and say a prayer of pity for the minimum-wage, starving students there trying
to sell Clearwire “service”, probably never having tried it themselves.
although i’ll admit that i’m only 18, i have been around my fair share of internet services between my university, and my friends houses and various public wifis. By far the clearwire service is the worst wireless service out there. three years ago my parents decided to switch from the slow AOL dial-up to a broadband service, i tried for a long time to get them to switch to like the sprint or even just AOL high speed, and out of nowhere they say they found this service called clearwire, never heard of it before in my life, and so i thought “whatever its a wireless broadband”, which was a serious improvement from our previous internet. anyway, we got the 2mb package, and was good for the first two weeks or so, we got 4 bars (which was the most we ever got), but me being a gamer, i pretty much sucked up the bandwidth and after another week the signal dropped to three bars. i found this odd since the receiver had not been moved at all. when i got my new
laptop about 4 weeks later, its a lenovo and they have some sort of app for vista that tells you the broadband speeds of the network you’re on (very cool app, i lost it when i switched to win 7 tho, if anyone has any ides about that i’d appreciate it). anyway, the app showed that the speed was only going at 56kb, which i found aggravating because i know we pay for more than that. of course tho, my dad being no tech geek thought that my app wasn’t accurate, so nothing has been done about the situation, especially since all he does check his email. but then a year and a half ago, the fricken receiver breaks, it just breaks, no more signal, absolutely nothing, and we have no internet for two weeks while they send us a replacement, TWO WEEKS! on top of all of this, my xbox live connection is sketchy, i have resorted to playing in the dead of night when no one else is on because any other time it kicks me out in the middle of a match or wont let me connect
at all. AND NOW after THREE YEARS of being a client of them, last week our internet crapped out again, except this time the service tech tried to tell us that there was a problem with our router (which is a belkin router, we use the clearwire receiver as an extension), which i know for a fact is working properly. so now im off to attempt yet again to get my dad to call them up and tell them F*** YOU because we too are getting massively anally raped by their service. thanks for letting me rant, feels oh so good that i am not alone
Clearwire Corporation has continued to give me the run around since January 2010. The representative from this company pulled my credit knowing the person who was trying to obtain credit wasn’t me. After further investigation and speaking with the activation department, I was told this is a common practice among their team. This incident has lowered not only lowered my credit score, but has caused me to loose my earnest money I put down for my home. I am out $10,000 because I defaulted on my contract to purchase! I am a military veteran, and I cannot use my VA loan because of Clearwire. I have worked hard to get my family in the position to be able to purchase a home, but now we are unable too. Clearwire representatives continue to transfer from person to person and ignore my letters. I feel this incident was malicious and intentional, especially since the representative knew the person on the phone was not me. I was told by one representative that the person tried to establish an account twice, before they gave them my name and date of birth. The representative and the person obtaining service knew exactly what they were doing. Their activation department says they receive complaints of this nature all the time, and they would rectify it immediately. This was three months ago. This company doesn’t have good business practices and I hope someone will put a stop to them soon.
Hi there. My husband and I recently moved. We decided to try clearwire because they suggested that the area that we moved to their service would be better than the other guys. So we went with clearwire, the first initial set up was fine. Modems for phone and computer came on time and instillation was easy. Then we noticed that our wireless router was not compatible with there service. SO… here is were our problem began. I called to get the card for the laptop, the first time they sent the wrong one. So we called back and sent that one back and got another one…but when it came it was THE EXACT SAME card…and they sent TWO of them. So now we have received a total of three cards that don’t work for the laptop. We called back and they said we have the new clear coming out we will send you the new modem and a USB wireless card. We got them in the mail, and we hooked it up and my husband could only get Internet outside..that’s it OUTSIDE, no where in the house at all. So we called this time they couldn’t find us in there system..we had to give them the modem number before they found us. So they had us download some updates…His COMPUTER FROZE! He had to do a system restore and all. So we called back…still couldn’t find us in the system… All this time we have sunk more and more money into the cards, and getting credits and sinking more money and more and more. So there final answer to him not being able to get Internet in the house is that it must be that we live to far from the clear tower so they did a search for the nearest tower turns out it is exactly 1.46 miles south of our apartment. In fact we have passed it walking before. So that wasn’t it. So they said “I guess you’ll just have to go out side” REALLY!! by this time and days of this run around I finally got PISSED. I called to cancel and got angry that once again they could not find us in there system and we had to give them the modem number, and twenty minutes of them searching for me again. I said Can we fix this problem so I don’t have to go through this again she said sure, and put me on hold. Then we got disconnected, so I called back..went through the whole thing again and explained I don’t want to keep going through this every time I call, the girl at the other end says it looks like your modem and service are registered to another person so your name is not on the account unless we do this each time. I said I don’t want to go through this each time you know the number belongs to us the bill gets paid in my name, why is it still in another persons name. ( OH and she gave me the name phone number and address of a person I didn’t even know… real safe uh? good thing I am not a weirdo or I could have done serious damage to this persons credit.) So We GET DISCONNECTED AGAIN. she calls back and we go through the ENTIRE thing again, after she gets my info she says “OK so how can I help you today” I couldn’t believe it….Can YOU REALLY BE THAT DUMB? is all I could say. And I hung up..still haven’t gone though the hassle of canceling so I have been paying for a service I haven’t used for two weeks..just to avoid talking to them. So there is my Clearwire story in a nutshell. Post away.
Sincerely,
Bewildered in Washington.
Clearwire works great if you are near a tower that they care about. However, if you are not, you will get terrible spotty bandwidth and they will not do anything about it. They will run you through lots of time consuming routine trouble-shooting. And then tell you that even though you have 5 bars and a great connection to their tower, that maybe you should come in and swap your modem out. Somehow swapping your modem out will magically fix the fact that during regular waking hours your bandwidth drops to 1-2 megs (or worse) when you pay for 6. Finally, when you get fed up and switch to a better, more reliable option like cable internet, they will tell you that even though you were under the impression you were signing up on their promotional “month to month” offer, you really signed up for a 2 year contract with early termination fee. Of course you will pay said fee just to end the dysfunctional relationship and move on with your life.
Chris P