Bad Experience – User Submission by Kristi G.

I moved. I called Clearwire, as they could not provide service in the new area I moved. I told them I could send them proof that I no longer lived in their coverage area. They didn’t care. Had to pay out my “lease” on the equipment, regardless of if they could provide me service. So, I paid it out instead of the buyout price they wanted and sent the thing back. I don’t see how it can be legal, but I guess you sign an equipment lease and not a service agreement and this is how they nab you. Beware. I will NEVER use this company again and will warn anyone else.

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Clearwire Digital Voice “Service” Idiocy – User Submission by Alexander T.

This from the chat I had with a “specialist” this AM:

Jennifer Jada [9:57:44 AM]: Welcome to our real-time support chat.
I’ll be happy to help you today!
Customer xxxx [9:57:44 AM]: Digital voice service: No way to turn off
Voicemail feature
Jennifer Jada [9:57:55 AM]: Unfortunately not.
Jennifer Jada [9:59:44 AM]: Is there anything else that I can assist
you with today?
Customer xxxx [9:59:58 AM]: This is a feature request: times when I
don’t want callers to have the option to leave voicemails. It might
lead them to believe that the voicemails will be listened & responded
to. I think this a useful feature.
Jennifer Jada [10:00:56 AM]: You can hook up a standard answering
machine and log into your clearwire account and adjust the rings
before the VM picks up.
Customer xxxx [10:02:05 AM]: The problem also is that when a voicemail
is stored it stutters the ringtone and can interfere with autodialing
handset function.
Jennifer Jada [10:02:36 AM]: I apologize but there is no way to remove
the voicemail feature.
Customer xxxx [10:03:21 AM]: Please enter the request, or have a
manager call or email me.
Jennifer Jada [10:04:45 AM]: You can contact our phone team at
888-253-2794 or go to www.clearwire/tellus and voice your request.

So much for the great voicemail “features dashboard”: you can’t even
turn VM off. DUH!!

CW’s solution is for me to buy an answering machine and turn off the
answer function — moronic.

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User Submission by Kori B.

After 6 months of trying, I am still trying to get Clearwire to accept my cancellation request. The service was terrible when we had it. We only had reception if the modem was placed in an open window. We were told by Clearwire that it is not designed to work through double pane windows. Really? How can that be true? After a year of being online with the windows opened, we moved out of WA to Atlanta. Even though we moved out of their coverage area they would not accept our cancellation request unless we physically brought in the modem at the store we purchased it at. What part of we moved out of state already did they not understand? After phone calls each month, they still haven’t cancelled our service despite our request. Now they say they will send us a shipping label and the account will be cancelled with a $130 fee when they get the modem. OK, I’ve never had to send modems back when cancelling DSL services. I don’t trust that will send the shipping label or the cancel.

How can I join the lawsuit?

-Kori Baker

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WTF – User Submission by Daniel D.

Okay, so I set up my clearwire account in a store, in seattle, wa. They salesman was really nice, and waived a bunch of fees, i have had service for about 2 months now, and it is slow as hell. when i call in and tell them about my issues, they tell me that they show my speed is above what they promise, but what really sets me off, is i made a “one time payment” with a card, they accepted that payment, and also charged my card on file, and that was news to me that I had a card on file….So i called and canceled my service, and am being charged an ETF, I informed them of the class action building up against them, and of the 590+ compliants filed with the BBB. they offered to upgrade my service for free, and i declined. I live in seattle wa, and they class action, is being held here in washington, in my county…so i just want to know what it takes to get involved. I am NOT going to pay them an ETF, I just called and canceled my card, and once it hits collections, i will dispute it.

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A Former Employee knows ALL TO WELL how badly Clearwire/Clear sucks!!!!! – User Submission by Lily H.

Clearwire/Clear Wireless LLC is not only ripping off their customers, but they are also taking advantage of their employees as well. As a sales rep they encouraged me to work from 8:30am-10pm Monday thru Saturday. This equates to more than 80 hours a week. However, salaried employees are only paid for 80 hours a pay period. Pay periods are bi-monthly. Some managers would argue that commissions would make up for the other pay that was lacking in our salary, however, ask anyone who works on commission from Clearwire/Clear whether or not the 160+ hours put in during a two week period of time was compensated to them in their pay. I guarantee that not one employee making a commission from Clearwire/Clear will say they are happy with their comp plans. Not only that, but in the seven months that I worked for the company they changed the pay structure ONCE A MONTH!! And never in the favor of the employees. It was only in the favor of the fat cats sitting in the comfy leather chairs at their giant oak desks up in corporate. I was even a Senior Level Sales Rep but was on track to make only $41K in my first year. A far cry from the $75+K salary that I was enticed with when I was hired. Not only that, but I was also told that I would receive 6 paid holidays off a year. New Year’s, Memorial Day, 4th of July, Labor Day, Thanksgiving and Christmas. The only days that I did receive off was Thanksgiving and Christmas, and we were still encouraged to close deals on those days. We were told for all the other holidays that “Sales doesn’t get those types of holidays off.” However, that was NOT told to me when I was hired. I found out the day before New Year’s Day that I was expected to work.

WARNING: Don’t believe the hype that Clear WiMAX is better than the Clearwire Expedience network!! This is simply not true! While speeds are slightly better, it is only better for those who live within a 1/2 mile of the tower (not the 1.5 mile radius that they claim). The Clear Home Phone service is TERRIBLE no matter where you live. The call quality to absolutely horrible! I was given the service free of charge as an employee and the only thing that it was good for was to have it forward to my cell phone. I tried to call E911 when my son had knocked over out BBQ in the backyard, and the operator could barely understand what was going on. When the fire department did show up they thought my kitchen was on fire not my backyard. That is how terrible the call quality was. And I lived 0.64 miles from a tower.

Ask yourself this one question: Are you 100% sure that you were told that you would be signing up for a 2-year agreement??? That is the problem that so many customers are faced with. My biggest issue with Clear was I would observe my fellow co-workers completely avoiding letting the customer know that they signed up for a two-year CONTRACT! They use friendly words like “agreement” to mask the truth that they were locking you in for 2 years. If you moved out of the coverage area there was no break for you, unless you had decided to sign up for the military.

They hire people just to fill positions, not caring if they are reputable people with good moral character. They burn on their employees, and have the highest turn around rate of any job I have ever had. Even when I was a server in college I didn’t see this much turn around. After 7 months I had the most seniority of anyone in my department, EVEN MY MANAGERS!!

I erge everyone from the bottom of my heart; TELL EVERYONE YOU KNOW THAT CLEARWIRE/CLEAR IS ABSOLUTELY THE WORST SERVICE TO SIGN UP FOR! Clear does not care about you, does not care about me, and is only concerned with turning a profit!!

I now extend my deepest regret to anyone that I signed up for service!! I would never have begun my first day at Clear if I would have known that they were so horrible to people!! Please forgive me if I was the one who signed you up. Just know that if you did sign up for Clear from me that I was as up front and honest about how I conducted business as I could have been.

Lily H

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Clearwire SUCKS! – User Submission by Autumn A.

I am so angry right now I am shaking. Clearwire worked fine for what I needed for the first year. Then it started disconnecting me every time I tried to upload a picture to ebay or craigslist. It also would disconnect me at random times several times a day. I kept having to disconnect the modem, disconnect the router, reconnect the modem, reconnect the router, you know the drill. When I called tech support they didn’t see any issues, but sent me out a new modem. That new modem did the same thing. So, being that I am not a computer expert, and shouldn’t have to be to use the internet, I went out and bought a brand new $100 router thinking maybe that was the problem. Nope, didn’t fix it. Then I thought maybe the wireless signal on my laptop was the problem. But I connected to a friend’s service and had no problems at all. I was also having problems watching anything streaming online. So, last week I got cable internet and have been having no problems at all. It’s been a dream! So today I called Clearwire to cancel and turns out I supposedly have three months left on my contract (What???? I thought it was a year contract? And of course can’t find my paperwork). They want me to reconnect all my internet so they can “troubleshoot” or send a truck which of course they never offered before I tried to cancel. They were completely rude and patronizing, the supervisor kept talking over me and wouldn’t let me talk. At one point I didn’t hear what she said and I said “What?…Excuse me….Can you repeat that?” But she didn’t hear me because she hadn’t stopped talking!! I called her on it and she was very patronizing and said “I apologize if you think I am talking over you.” But of course continued to do it. They also offered me the option of turning the responsiblity of my service over to a friend or family member and I said, “Why would I do that to someone I know?” They even suggested me advertizing it on Craiglist!!! I could go on and on. Anyway I told her I was going to contact my lawyer and hung up on her. Help!!! Is there a class action lawsuit I can join?

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