October 30th, 2014
Hi, I detest Clear, but I don’t know if other companies are any better? First, they sold us a package, telling us we were in a good coverage area, and after months and months (and many hours) a rep finally told us we were ‘on the fringe of coverage ‘. Eventually we moved and Clear finally bought enough equipment to handle all the new customers they were signing up, sorta.
Skip to the present, and now we cannot stream Netflix through our Wii. After many days and hours of research and chats and phone calls with Netflix, Nintendo and Clear (who all blamed each other), I started looking into throttling more carefully and doing speed tests. An agent at Clear told me yesterday, what my speeds were supposed to be and what they actually are – big difference. She even said there was no way we could acquire the speeds that we pay for in our area, as it is ‘too congested’, although we are paying for unlimited high speed Internet. What a rip off.
Perhaps with AT&T losing a large lawsuit on this exact scam, other companies will take heed? Otherwise, a boycott is necessary – of course, since Sprint is/has taken over, this issue will probably get buried, since they bill for usage, which sucks even more. Funny, I hadn’t heard anything about the takeover until I went to clear.com to check my account, and was re-dire Ted to Sprint. I do not want to be a Sprint customer in any way, shape or form.
Are there any reputable ISPs out there? If they all go to usage fees, which it looks like they will, we will be charged through the roof. Are there any ways around being throttled?
Thank you for operating this site, Valorie H.