Clearwire has changed their name to Clear - The name may have changed, but the company has not!





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Another Lawsuit Filed Against CLEAR/CLEARWIRE! (January 19th 2011)

Submit your story!

Clear’s deceptive business practices – User Submission by James C.

June 17th, 2013

I have had Clear since 2010.  When I first got the service it was fine with about  5 mps of speed.  This lasted for about  6 months.  When I started my video business and started working online, that is when I started having major problems. 
 
My speed went from 3 to 5 mps regularly to .50 mps or lower just about every day. There would be spontaneous speed at 1.8 or so, but as soon as I started downloading music for a  video(small files, about 10 or so at 6 mbs per or less per file), downloaded ANY video, watched a movie on Netflix for that day or my children would be working on homework and downloaded a video for school project, my speed would immediately drop to .50 mps or below. I finally realized that  Clear was throttling us back.  I would call clear frequently, and I finally realized that the same responses came out whether it was the floor phone tech or the supervisor;  1-network traffic 2-clear your browser 3-put your modem by the window 4-the tower is congested or lastly 5-we will send it to the next level to investigate the problem.
 
When I got the service, the pitch was unlimited downloads and super high speed service with no throttling.  I specifically asked this question to the rep because I knew companies would do this and Clear advertised on TV, UNLIMITED DOWNLOADS. The rep stated that Clear does not do this and I would not have to worry about this issue.   Clear has blatantly lied and have falsely advertised their product and should be prosecuted to the full extent of the law..  Consumers have been taken by this company and the justice system should take swift action to stop this type of deceptive advertising.  I guess only when a high level government official’s family member gets taken will anything be done because the average consumer is not important…and we are the ones who keep companies in business.  DO NOT GET CLEAR or CLEARWIRE services of any type.  You will be sorry you did.
 
 
James C.

Connectivity – User Submission by Malane N.

June 17th, 2013

For some strange reason clear will not connect to a hostasp.net website. I could connect for the first few days of service, then it appears clear changed something in their signal which is preventing connection to certain websites. he problem is not with my firewall’ A diagnostic result revealed that my computer is configured correctly and that the problem lies with the internet connection. There is no way to email the clear company. I feel they misrepresented their service to me when they sold me the wireless service.

Fuuuuuuuuuck CLEAR!!!!! User Submission by Salem B.

June 10th, 2013

Where do i start,first my girl bought the clear service with their cheap modem and first week we were getting 215-300 kb so we were like umm where is the 4G service,so we checked the modem and saw a piece for an external antennae,we checked the box and no antennae,we called clear and said we were missing our antennae and these fuckers told us that oh it doesn’t come with one you would have to go to best buy to get one……are you fucking serious you cheap bastards cant send something that is supposed to come with the modem. that was strike one strike two was the modem shut off and wouldn’t let anyone connect so we called again and we got the usual bullshit troubleshoot,move the modem all over the fuckin house,but the best part was when they said to get the best reception lean the modem out the window. like WHAT THE FUCK? after that my girl asked to speak to a supervisor and when his scared ass came on the phone we both told him about his stupid ass coworker and how shitty he is for working at an even shittier  company,after that he helped get the piece of shit modem working again and i apologized for disrespecting his manhood even though he was still a bitch. if you ever call clear ask to speak to supervisor Jim and you’ll see what i mean smfh. CLEARWIRE REPRESENTATIVES AND PRESIDENTS AND VICE PRESIDENTS CEO AND ICO NEED TO BE STRANGLED WITH THE WIRE FROM THEIR SHITTY ASS MODEM CHARGER FOR RIPPING OFF HARD WORKING AMERICAN PEOPLE,IM BLACK SO IM ALREADY CHEAP AS HELL BUT TAKING MONEY THAT MY GIRL COULD HAVE USED FOR SOMETHING ELSE IS BEYOND LOW ITS ILLEGAL,SEE YOU IN COURT BITCHES.

Service cuts out – User Submission by Erik R.

June 10th, 2013

I hate Clear.  The service is never available due to lack of capacity.

User Submission by Mark E.

June 2nd, 2013

I am fighting with my clear internet right now. I have .01 upload speed for over a week now. I went and bought a new clear modem because I thought my modem might be messing up. I have upgraded my account to premium today and it still sucks. I was using my computer to upload alot of stuff, we had 4 or 5 computers going at the same time and it was great. now I am on 1 computer and it wont upload a single picture. videos on youtube take 5 minutes to watch, sometimes I cant even watch a video on youtube. I dont know what to do, my internet connection sucks.