July 1st, 2009
Clearwire/Clear Wireless LLC is not only ripping off their customers, but they are also taking advantage of their employees as well. As a sales rep they encouraged me to work from 8:30am-10pm Monday thru Saturday. This equates to more than 80 hours a week. However, salaried employees are only paid for 80 hours a pay period. Pay periods are bi-monthly. Some managers would argue that commissions would make up for the other pay that was lacking in our salary, however, ask anyone who works on commission from Clearwire/Clear whether or not the 160+ hours put in during a two week period of time was compensated to them in their pay. I guarantee that not one employee making a commission from Clearwire/Clear will say they are happy with their comp plans. Not only that, but in the seven months that I worked for the company they changed the pay structure ONCE A MONTH!! And never in the favor of the employees. It was only in the favor of the fat cats sitting in the comfy leather chairs at their giant oak desks up in corporate. I was even a Senior Level Sales Rep but was on track to make only $41K in my first year. A far cry from the $75+K salary that I was enticed with when I was hired. Not only that, but I was also told that I would receive 6 paid holidays off a year. New Year’s, Memorial Day, 4th of July, Labor Day, Thanksgiving and Christmas. The only days that I did receive off was Thanksgiving and Christmas, and we were still encouraged to close deals on those days. We were told for all the other holidays that “Sales doesn’t get those types of holidays off.” However, that was NOT told to me when I was hired. I found out the day before New Year’s Day that I was expected to work.
WARNING: Don’t believe the hype that Clear WiMAX is better than the Clearwire Expedience network!! This is simply not true! While speeds are slightly better, it is only better for those who live within a 1/2 mile of the tower (not the 1.5 mile radius that they claim). The Clear Home Phone service is TERRIBLE no matter where you live. The call quality to absolutely horrible! I was given the service free of charge as an employee and the only thing that it was good for was to have it forward to my cell phone. I tried to call E911 when my son had knocked over out BBQ in the backyard, and the operator could barely understand what was going on. When the fire department did show up they thought my kitchen was on fire not my backyard. That is how terrible the call quality was. And I lived 0.64 miles from a tower.
Ask yourself this one question: Are you 100% sure that you were told that you would be signing up for a 2-year agreement??? That is the problem that so many customers are faced with. My biggest issue with Clear was I would observe my fellow co-workers completely avoiding letting the customer know that they signed up for a two-year CONTRACT! They use friendly words like “agreement” to mask the truth that they were locking you in for 2 years. If you moved out of the coverage area there was no break for you, unless you had decided to sign up for the military.
They hire people just to fill positions, not caring if they are reputable people with good moral character. They burn on their employees, and have the highest turn around rate of any job I have ever had. Even when I was a server in college I didn’t see this much turn around. After 7 months I had the most seniority of anyone in my department, EVEN MY MANAGERS!!
I erge everyone from the bottom of my heart; TELL EVERYONE YOU KNOW THAT CLEARWIRE/CLEAR IS ABSOLUTELY THE WORST SERVICE TO SIGN UP FOR! Clear does not care about you, does not care about me, and is only concerned with turning a profit!!
I now extend my deepest regret to anyone that I signed up for service!! I would never have begun my first day at Clear if I would have known that they were so horrible to people!! Please forgive me if I was the one who signed you up. Just know that if you did sign up for Clear from me that I was as up front and honest about how I conducted business as I could have been.
Lily H
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