December 29th, 2008
I am frustrated with Clearwire and its scamming ways. I wish I had known that their internet bandwidth and speed sucked. I wanted to use Clearwire because I wanted to astray away from the big corporate internet service provider powerhouse (i.e. Comcast, qwest, etc), but going to the Clearwire route is probably the worst decision.
I went to one of their dealers (a small, postoffice shop that also sells bags, luggages, among other things) back in Dec. 2007. When I signed up for Clearwire, I was simply asked where my physical address was. The dealer punched my address in and he says I have coverage. I was informed about the $225 termination fee in the contract and I was promised that I should be getting great internet quality because I lived in the city.
A year later and about 10-15 calls later (since October 2008), my connection still sucks. They advise me to “move” my modem around so that it can pick other towers surrounding my area. I was told to go to speedtest.net to check my internet speed. My ping is always high (at around 800 m/s) and my download and upload speed averaged about 300-500 kbps (not the 1.5 mbps that they usually advertise). Some “tech” personnel blame it on my computer, while some blame my modem.
I feel that I shouldn’t have to be stuck on a $225 termination fee because their service suck. I don’t want to have to pay $45 a month (including taxes) to be stressed out with my internet connection, to “move” my modem around to pick up the right connection and speed, and I certainly don’t want to pay them an extra $225 out of my pocket because I signed up for crappy Clearwire service.
I still have a year left and I’m debating whether or not I should just pay the $225 termination fee. I really don’t want to pay this out of pocket. I want to be able to get out of it soon, but I just don’t know how. Calling them is just soooo stressful and such an inconvenience. Is there any other way I can get out of the contract without paying the fee?
I’ve done my share by telling my friends and colleagues to not sign up with them.
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