I have done everything. Even continued to pay them up until they told me they quit in my town and to just keep the equipment. (It sucked too). They closed me. Now what?? Never did received anything out of that class action.
My parents had Clearwire/Clear at their house. Service was consistently out, or the speed was so degraded that everything timed out. The only advice the technicians could give was to turn the modem to the east or move in a few inches to the left. Needless to say, that did absolutely nothing.
I had clearwire for about a year. I moved. And no longer needed them and I requested. To both them and my bank to stop autopay as I wasn’t using their service. I stated getting bad check charges that came to near $200 a month about eight months later. It took me three more months to figure that my bank was still paying CLEARWIRE. $45 a month for 14 months all told. With another. $650 in bad check charges. Luckily I have a good bank that understood and refunded almost all of it. Still today Clear is listed as a a biller
Many times over the last week I have tried downloading episodes of PBS NewsHour only to have the connection broken at the last moment. Again and again, this is happening today. I think maybe they are just trying to max out my usage so they can justify charging me more, or they are trying to get me to cancel my ‘no limit’ contract. This is despicable behavior and as far as I am concerned falls into the criminal fraud category.
Just received a notice from Clearwire (Clear) here in Alaska indicating they will no longer offer Email Service and that I’ll have 5 days to let all of my 5 email accounts customer know about new email address. It would have been nice if they would have given at least at 30-60 day notice. Weird thing is they use Gmails IMAP servers for there Email storage. Be nice if they would all Clearwire email
Clients to continue using gmail just change the domain name.
I had been using Clear for several years. I had the home modem and 4G hotspot for when I was away from home. I have been using the hotspot at work for years. All of a sudden, coincidentally when they linked with Sprint, their tower near my job went down. I had no service on the hotspot at work anymore, when I had access there for years. I called repeatedly and they assured me the tower would be fixed. Over several weeks, still no access, no followup from Clear, and no reasonable explanation for bad customer service, so I canceled the hotspot and stuck with home access via the modem.
My area we got a foot of snow and wind. Almost immediately my home modem stopped communicating with the tower. I called and reported this, and they said the tower would be fixed within 24 hours. That’s a long time with no service, but I toughed it out. After 36 hours, there was still no internet, and when I called again, no estimated time of resolution. They lied about it being fixed in 24 hours. In just a few hours, it will be 2 days, 48 hours, with no service. I have never had ANY service of any kind down for this long.
When you call their toll free number, it’s only available during certain hours so a lot of times you can’t troubleshoot problems in real time. Their website is useless, as soon as they went to Sprint, you could no longer chat with a representative. I originally signed up for Clear, because they boasted low prices, and great, fast service. They delivered for a few years, with good customer service, then they hooked up with Sprint and went downhill.
I’m looking for another service provider, and I will cancel today, at an hour when someone will answer at their useless toll free number.
Have had clear for a few years, even upgraded my internet to home phone/fax, but then I went to use the fax on a few different occasion’s and no internet, never had a problem until I called them and found out that the tower I used to get my signal from has been disconnected and was not going to be reconnected. Had I not called and asked I would still be charged for a service that wasn’t being provided.
We have had Clearwire for years due to the fact that they are the only ones we can get in our area. Let’s just say that we are without Internet more than we are with. It never works. It’s really awful when my son is trying to do homework and quizzes and tests for college and it goes out. He gets a 0 on his test. Not acceptable! We were told to get a new modem. It didn’t help. We have been paying for NO SERVICE for years!!!!
Unfair & Ridiculous,
I actually took part in a Class Action that ended in 2013. I got a good chunk from them ($5250 or so). For the robo and harrassing calls. Still don’t think what I got was enough