I have had clear/wire for many years and at first, I didn’t have too much of a problem, however, after some years passed the service lagged, frequent dropping of internet service, turtle slow intrnet speeds etc. If there is going to be a lawsuit, I am totally in. I feel that clear was a good idea for internet service for people on a budget, however, just because it was inexpensive, doesn’t mean it shouldn’t have run to the expectations and promises given by them. Now that Sprint merged we have to buy new devices, and no more unlimited plans. I do not have cable, and Clear is the only internet option I have in home and outside, to operate my smart tv, wireless printer, pc, tablet and so on. Its not fair that WiMax is being scrapped at Sprint, therefore Clear will no longer be available. Its called being unloyal to loyal customers and GREED! Thanks alot Sprint and Clear!
I have been a clear(wire) customer for years; putting up with spotty service and throttling, listening to customer service tell me to use the internet in “off hours,” upgrading for little improvement, and other problems most Clear customers are used to. Recently it is apparent that Clear feels no obligation to provide even minimal connection speeds, or even connection at all. I am wondering how they can continue to take money for services that are not provided. There must be some federal regulation that covers this sort of fraud, and I would be happy to join a lawsuit, less to get money back, as it seems from the last lawsuit that the amounts would be small, and documenting download speeds difficult, but rather to see these guys put out of business, or at least fined big time, as an example for other internet providers who might be tempted to follow their model of including language in their contracts that allows them to throttle at will, or otherwise not deliver what they say they will deliver.
There needs to be a large consumer rejection of lousy internet service, that might pave the way for federal regulation: If you can’t provide what you say you will provide, you don’t get paid. No excuses. OK to charge for usage on a sliding scale, leave it up to consumers to follow the best deals, “free” enterprise at work; but if you can’t deliver its rebate time.
Customers can record their internet speed with many apps that are currently available. If more than a few customers show speeds below what is paid for…rebate time.
I have been with Clear/Clearwater for years and everything about the service sucks, but every month they are withdrawin out of my account faithfully. So if there is a class action lawsuit againts them I would like to be a part of it. Than You. William O
My wife and I have had Clear for several month recently, and another few months before that. We had switched the AT&T for a few months in between. During the time that we have had Clear, both recently and in the past, we have had constant loss of signal, terrible internet speeds, and a litany of false promises from their customer service. When we first connected with them, their customer service promised reliable internet speeds for gaming. What we ended up with was a far slower speed then they stated, and in more recent times, spotty connections at all times of the day. We are fed up, and happy to see them going out of business. Nevertheless, if you guys are filing a class action lawsuit against them, we would love to be part of it.
I had couple of times and would charge me more money for my service. I had argued with them many times with no results. I still have the equipment.
Since Sprint purchased Clear it was noticed that the coverage and accessing the internet became a joke especially after the email sent stating Sprint will nolonger carry Clear devices. My voyager start freezing frequently and the techs would suggest purchasing a Sprint device and plan. Both companies have no concern or customer care for long time Clear customers. Sprint could have accepted the long term Clear customers and offered a sprint device to replace Clear hot spots and let us keep our same plan. I wouldn’t have mind paying for the Spring hot Spot if they honored the Clear plan. Hope the greedy, money hungry, no caring Sprint get what they deserve. “DECREASE OF CUSTOMERS”!!! DECREASE OF BUSINESS and Go out of business. Thank Clear and Sprint for nothing.
I had been with clear for years as well and recently started having trouble. Called 3 days in a row because I had not phone or internet and was told tower was being used by too many people. Finally I said just cancel my service and the rep had a nerve to say to me ”if you cancel you cannot restore” I was so upset I advised restore what I have no service.
Ever since the recent announcement of cancellation for Clear the service has gotten progressively worse (as though it wasn’t already bad to begin with). I have never had any problems before but now it has gone down at least 1-5 times a day and my speeds have dropped to near unusable speeds(as if they weren’t low enough). I pay 55 dollars a month still for nothing I can barely even go online to look things up, let alone play games or watch netflix like I used to. The major issue is that I live in an area that has 0 choices for broadband. I have options for satellite but the thing is that they have only 10 GB a month I need more because I am a student at a nearby college and I will be starting a few online classes soon that you have to watch videos for. These classes can only be taken online. In the beginning Clear was almost a savior because I could finally do whatever I wanted online and not have to worry about terrible usage caps (although it was in a slow fashion). The problem is now I can’t even use it but I am still paying for it. Why should I pay for something I can’t even use? I wish I could switch but apparently Comcast and Verizon have an agreement that no one is allowed to enter my area. This actually came from a Comcast rep after a lot of talking so there is no hope for any sort of internet after Clear. This just pisses me off so bad because I am 19 and I want to be a part of the 21st century and not have to go to a fucking library to do my homework. I am not just mad at clear I am mad at the entire situation I can see a Comcast box from my house but they can’t come over. I know this website is all about Clear and yes Clear is absolutely terrible but the entire internet situation for me is bad. I hope this goes up on the site soon it would be very nice to see the comments.
Clear wire freaking sucks. I had payed to reactivate my service on April 17, 2015, wasn’t getting no connection at all. So on April 22, 2015 (5 days later) I called to get it fixed and all dude kept saying was tower is being used by a lot of people. So I was like how am I going to be able to use what I paid for and he kept saying change your plan. So then I was like I want a refund and dude said he can’t issue one unless it was within two days of my bill being played. So I was like that was nice to know before I spent my hard earned money on internet that sucks. So after two hrs of yelling they offered me a 5 dollar credit and I was like what am I going to do with that. So spoke to a supervisor and she still was no help. She offered me a 50 % refund and I was like “I’ve only had service for 5 days so I should get my full refund” she said mam I don’t even have to give u a refund at all. Ugh I’m so mad and now I’m without internet.
I also have been w/Clearwire for 10 years, Yes the kids complained it was always slow but without notice it is slower and just April 1st I was informed they no longer supported our E-mail account??
What the hell does that mean, but you can bet like clockwork the money was withdrawn from my bank account as always on the 5th.
When I call to ask if they were closing completely I was told no, simply change address to G-mail and call to transfer contacts ETC.
On the phone 2 hours with someone that could barely speak English & still no contacts.!
Needless to say I am livid.
I just called again and now the guy that answers admits the closing in Nov. my response was you said we just were no longer supported by Email now you say your shutting down completely/so who will I pay the internet to ???
The phone went dead. Imagine that…….