My wife and I have had Clear for several month recently, and another few months before that. We had switched the AT&T for a few months in between. During the time that we have had Clear, both recently and in the past, we have had constant loss of signal, terrible internet speeds, and a litany of false promises from their customer service. When we first connected with them, their customer service promised reliable internet speeds for gaming. What we ended up with was a far slower speed then they stated, and in more recent times, spotty connections at all times of the day. We are fed up, and happy to see them going out of business. Nevertheless, if you guys are filing a class action lawsuit against them, we would love to be part of it.
I had couple of times and would charge me more money for my service. I had argued with them many times with no results. I still have the equipment.
Since Sprint purchased Clear it was noticed that the coverage and accessing the internet became a joke especially after the email sent stating Sprint will nolonger carry Clear devices. My voyager start freezing frequently and the techs would suggest purchasing a Sprint device and plan. Both companies have no concern or customer care for long time Clear customers. Sprint could have accepted the long term Clear customers and offered a sprint device to replace Clear hot spots and let us keep our same plan. I wouldn’t have mind paying for the Spring hot Spot if they honored the Clear plan. Hope the greedy, money hungry, no caring Sprint get what they deserve. “DECREASE OF CUSTOMERS”!!! DECREASE OF BUSINESS and Go out of business. Thank Clear and Sprint for nothing.
I had been with clear for years as well and recently started having trouble. Called 3 days in a row because I had not phone or internet and was told tower was being used by too many people. Finally I said just cancel my service and the rep had a nerve to say to me ”if you cancel you cannot restore” I was so upset I advised restore what I have no service.
Ever since the recent announcement of cancellation for Clear the service has gotten progressively worse (as though it wasn’t already bad to begin with). I have never had any problems before but now it has gone down at least 1-5 times a day and my speeds have dropped to near unusable speeds(as if they weren’t low enough). I pay 55 dollars a month still for nothing I can barely even go online to look things up, let alone play games or watch netflix like I used to. The major issue is that I live in an area that has 0 choices for broadband. I have options for satellite but the thing is that they have only 10 GB a month I need more because I am a student at a nearby college and I will be starting a few online classes soon that you have to watch videos for. These classes can only be taken online. In the beginning Clear was almost a savior because I could finally do whatever I wanted online and not have to worry about terrible usage caps (although it was in a slow fashion). The problem is now I can’t even use it but I am still paying for it. Why should I pay for something I can’t even use? I wish I could switch but apparently Comcast and Verizon have an agreement that no one is allowed to enter my area. This actually came from a Comcast rep after a lot of talking so there is no hope for any sort of internet after Clear. This just pisses me off so bad because I am 19 and I want to be a part of the 21st century and not have to go to a fucking library to do my homework. I am not just mad at clear I am mad at the entire situation I can see a Comcast box from my house but they can’t come over. I know this website is all about Clear and yes Clear is absolutely terrible but the entire internet situation for me is bad. I hope this goes up on the site soon it would be very nice to see the comments.
Clear wire freaking sucks. I had payed to reactivate my service on April 17, 2015, wasn’t getting no connection at all. So on April 22, 2015 (5 days later) I called to get it fixed and all dude kept saying was tower is being used by a lot of people. So I was like how am I going to be able to use what I paid for and he kept saying change your plan. So then I was like I want a refund and dude said he can’t issue one unless it was within two days of my bill being played. So I was like that was nice to know before I spent my hard earned money on internet that sucks. So after two hrs of yelling they offered me a 5 dollar credit and I was like what am I going to do with that. So spoke to a supervisor and she still was no help. She offered me a 50 % refund and I was like “I’ve only had service for 5 days so I should get my full refund” she said mam I don’t even have to give u a refund at all. Ugh I’m so mad and now I’m without internet.
I also have been w/Clearwire for 10 years, Yes the kids complained it was always slow but without notice it is slower and just April 1st I was informed they no longer supported our E-mail account??
What the hell does that mean, but you can bet like clockwork the money was withdrawn from my bank account as always on the 5th.
When I call to ask if they were closing completely I was told no, simply change address to G-mail and call to transfer contacts ETC.
On the phone 2 hours with someone that could barely speak English & still no contacts.!
Needless to say I am livid.
I just called again and now the guy that answers admits the closing in Nov. my response was you said we just were no longer supported by Email now you say your shutting down completely/so who will I pay the internet to ???
The phone went dead. Imagine that…….
Hello. I’ve been with clear for years now they telling me they are switching to sprint so I’m out of a device and they told me its nothing I can do about it. They company sucks balls I’m pissed off.
I’ve had CLEAR service for several years. I have had the occasional experience of the device getting no signal for a few hours due to bad weather or what have you, but nothing that’s lasted past a few hours. However, yesterday April 18, 2015, my CLEAR SPOT started blinking red and wouldn’t get a signal anymore. After being told by 2 different people that my signal had been consistently weak, they tell me there’s nothing they can do and I should find another service provider! Really, after several years in the same place now suddenly my SPOT just stops for no reason? The resets they try of course don’t work and they advise me that it’s the area I’m in, even though as I already said, I’ve been here for years without issue! So I have no choice but to cancel the service to which I then ask “So you’re going to refund me the days I have left that are already paid for correct? And the answer I get is “I’m sorry ma’am, we cannot give refunds after the first 48 hours once your payment is processed! So your basically telling me I’m paying CLEAR for internet I’m not even getting? And once again, all I hear is, I’m sorry ma’am! Yes, I’m sorry too CLEAR because that’s a very unprofessional way to handle your dedicated customers, by ripping them off!
Subject: IMPORTANT LEGAL NOTICE REGARDING THE SHUTDOWN OF YOUR CLEAR/CLEARWIRE SERVICE
Dear Valued CLEAR/Clearwire Customer,
You are receiving this notice because our records show you are subscribed to services on the CLEAR 4G (WiMAX) Network or Clearwire Expedience network. Sprint is in the process of implementing major enhancements to the Sprint 4G LTE Network, including the deployment of Sprint Spark, an enhanced LTE network capability, by repurposing the CLEAR 4G (WiMAX) Network and Clearwire Expedience Network. As a valued customer, we are providing you formal notice that Sprint will cease operating the CLEAR 4G (WiMAX) Network and Clearwire Expedience Network on November 6, 2015 at 12:01AM EST.
What this means to you:
• Sprint will no longer support CLEAR 4G WiMAX and Clearwire Expedience devices or services.
• Your CLEAR 4G WiMAX and Clearwire Expedience devices and services will no longer work,
including your ability to contact 9-1-1.
• You should not return your device(s).
To discuss your options or learn more, please call 1-888-888-3113.
Thank you for your business.
No I am going to have to pay even more for crap service… Let’s see $230-at&t max of 20gigs. T-mobile $335 for 30gigs max after card check and background check?
Shit I get half ass coverages and still take down 100-120gig evey mtn… So just have to root a android phone and go that way…. And it is funny sprint is not given any spec deals to us to cove over same