I was looking at Clearwire along with other wireless providers. But now that I see that there are web sites specifically set up to directy people NOT to sign up, (and I read some of the comments) I don’t have to be persuaded any further. Just thought I’d add that in. Thanks to who ever for the heads up!!
I signed on with Clearwire about 18 months ago. The promises the salesperson made to me were conspicuously only made clear about 6 weeks after I signed my contract. I was interested mainly in the express card for my new laptop. I was told the card would be available within 30 days. About 9 months later, the company came out with the PC card. I checked online every other week to check the status of the release. When the day finally came, I discovered they came out with the pc card only, and that it wasn’t the price as promised! I had to be offline for about a week until the company could send me back out the modem. It took another several months to get the express card and again, not at the promised price.
I tried twice to demand out of the contract, but to no avail. I wouldn’t recommend this service to anyone, and find it humorous that they would let you out of the contract by reassigning the contract to a friend or family – who would do that to someone they actually cared about!!! I’m going wireless at the house and dumping Clearwire as soon as possible.
I am frustrated with Clearwire and its scamming ways. I wish I had known that their internet bandwidth and speed sucked. I wanted to use Clearwire because I wanted to astray away from the big corporate internet service provider powerhouse (i.e. Comcast, qwest, etc), but going to the Clearwire route is probably the worst decision.
I went to one of their dealers (a small, postoffice shop that also sells bags, luggages, among other things) back in Dec. 2007. When I signed up for Clearwire, I was simply asked where my physical address was. The dealer punched my address in and he says I have coverage. I was informed about the $225 termination fee in the contract and I was promised that I should be getting great internet quality because I lived in the city.
A year later and about 10-15 calls later (since October 2008), my connection still sucks. They advise me to “move” my modem around so that it can pick other towers surrounding my area. I was told to go to speedtest.net to check my internet speed. My ping is always high (at around 800 m/s) and my download and upload speed averaged about 300-500 kbps (not the 1.5 mbps that they usually advertise). Some “tech” personnel blame it on my computer, while some blame my modem.
I feel that I shouldn’t have to be stuck on a $225 termination fee because their service suck. I don’t want to have to pay $45 a month (including taxes) to be stressed out with my internet connection, to “move” my modem around to pick up the right connection and speed, and I certainly don’t want to pay them an extra $225 out of my pocket because I signed up for crappy Clearwire service.
I still have a year left and I’m debating whether or not I should just pay the $225 termination fee. I really don’t want to pay this out of pocket. I want to be able to get out of it soon, but I just don’t know how. Calling them is just soooo stressful and such an inconvenience. Is there any other way I can get out of the contract without paying the fee?
I’ve done my share by telling my friends and colleagues to not sign up with them.
Don’t get me wrong, I think Comcast is overpriced as well, but Clearwire is asking $80/mo. for no-contract service??? Comcast doesn’t make you sign a contract at all, and offers high speed internet for about $65/mo. I have a wireless router in my home so I don’t have to be plugged in, and with free wi-fi offered all over the city in cafes, libraries, restaurants and bookstores, why would anyone pay $80 a month for internet service????
I didn’t even sign up, because it’s so obviously a bad deal. I can’t imagine how some people got suckered into this, but you guys need to educate yourselves and stop giving companies like this business! It only encourages their inflated prices and poor service! Be a responsible consumer and THINK before you purchase, for the sake of everyone, PLEASE!
I called to cancel my services and they told me that I would have to pay 165.00. I though that was ridiculous because the services half ass works. They told me that because I moved then wanted to cancel then there is nothing that they could do. I Have called every month for a year about my poor services but they still want to charge me. The only reason I want to cancel the services is because it doesn’t work. They have the records of my calls but yet that still is not enough reason for them to waive the termination fee. I explained to them that I would not have to cancel if they held up their end of the bargain.
I had Clearwire internet service in my condo for 14 months and then sold the condo. Clearwire said I had to pay a termination fee of $200 even though they did not offer service in my new location. When I purchased the service 14 months before they told me that if I moved and no service was available my two year contract would be terminated.
After several phone calls, I was told I could transfer the remaining part of my contract to another person. I arranged for the buyers of my condo to take over the contract but the service was so bad that they could not download iTunes video content. When they contacted Clearwire Tech support they were told that Clearwire was not designed to so so.
I ended up paying the $200 termination fee and never will use Clearwire again.
When my girlfriend & I were at the Clearwire office, I asked the rep if their service was fast enough to watch streaming video. They said “yes”. It is not fast enough to watch streaming video, even when the modem reads 5 lights.
Watching a 22 minute episode of the Daily Show takes about 35 minutes with all the buffering. It’s horribly frustrating.
So, I have been a customer for a while now, and everytime I had a problem, I have always spoken to one support person that was always able to solve my problem.
I called in with a problem last night and asked to speak with Karen. I found out she is no longer there. Thank god she had given me her personal email address, so I emailed her.
She was still nice enough to get in touch with me and solve my Clearwire problem even though the company fucked her over. I told her she was better off without them anyways, and that I would be canceling my service because of the crappy way they treat people. She was fired for no reason, and showed me the website she put up explaining how her fucked up manager lied to get her fired. At least unemployment sided with her. So beware, they not only treat the customers like they don’t matter, they do it to the people that work there too. NO WONDER CUSTOMER SERVICE DOES NOT CARE. I am dumping this company as soon as I can, and I will tell everyone I know exactly what they are like.
A Porterville soon to be EX customer.
I’m trying to cancel my Clearwire service and have tried talked to Account Services and chatting online. Their people are trained like robots. They just continue to repeat policy that is a true scam.
I purchased Clearwire and have no memory of it being a 2-year account with a cancellation fee. I moved 10 miles and now have no service and they want me to pay them $165 OR resell my account to someone else. Scam, scam, scam. I was told they covered the entire valley I live in. I moved from the largest city to the 2nd largest city, which they do not cover.
When I chatted online I was told there was no supervisor on site at the moment. They repeated I needed to talk to Account Services again and again -by phone. The chat was “Customer Care”….obscure names for who knows what.
Does anyone have a successful way to resolved this?
I’m back to Qwest and their service is much better althought both Qwest and Clearwire claim to be providing the same bandwidth.
Hi, so glad I found your site. I had considered going to clearwire to save money. I once called a local provider I really don’t know much about wireless. They seemed so vague as to if it would even worked where I live. I appreciate all the posts. I will stick with cable.