Clearwire has changed their name to Clear - The name may have changed, but the company has not!





Has Clearwire/Clear ripped you off? You're not alone! Join us in the fight against Clearwire!

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Another Lawsuit Filed Against CLEAR/CLEARWIRE! (January 19th 2011)

Submit your story!

Cutting Spervice – User Submission by Derrell G.

September 15th, 2014

..well I had clearwire for years…and now downloading battlefield4 cut my service and downloads too 32 kb’s ..trying to get the game
it has taken 4 days with the puter on 24 hours a day…they cut my bandwith…to dialup..
they never told me I had limits…im in the country and they suck..
taking advantage of rural people…for company gains…witch I see it the other way..
that’s called loseing customers…

thanks a lot clearwire,,,chumps..

derrell

Junk – User Submission by Bill M.

September 3rd, 2014

Hi,

We have had nothing but trouble with ClearWire here at our house. We’ve had the techs out here MULTIPLE TIMES and their excuse is “There must be a problem with your house.” What the hell? I have to reset the black box 6-7 times a DAY! Most of the time that doesn’t even work! I would love to give it up but they are the only service we can get in our area. Ya… Pissed beyond means.

 

Treasure Valley, Idaho

Billed me four years later – User Submission by Arte W.

August 26th, 2014

I tried Clearwire back in 2010, but it would not work in my area. 
 
Informed them of this and sent all equipment back. I had to pay for shipping.
 
Now, in August of 2014, I get a collection agency saying I owe them 27.50.
 
They have never sent me a bill, which they had over four years to do.
 
This sounds like ineptitude in the billing department, or a way to generate some extra revenue as most people cannot remember the exact details of a transaction four years ago.
 
I am disputing this billing, and will probably be contacting my State Attorney General’s office.

Cancelling Clear! – User Submission by Suzie

August 21st, 2014

We have tried for two years, thinking it would save us $$.  It is so frustrating, our signal is lost all the time.  Last time customer service said “maybe a tree grew and is interrupting your signal” wtf???   The tower is a half mile away and we get shitty service.  Forget using netflix, all i get is lag.   Well, Monday we are going back to paying for cable…what else can we do?  Thanks, Clear.  You take our money and we get ripped off.

Clear is going down – User Submission by John B.

August 15th, 2014

Had great, stable service for years in 75024. Now the service fluctuates from bad to unusable. Chatted with tech support & we’re suddenly outside their coverage area. Bullshit. I figure they’re going down. Don’t give them your business no matter where you are. They insult my intelligence.

Clear Wireless – User Submission by Megan T.

August 15th, 2014

I purchased Clear service in 2009. We live in a rural area and it was a better deal than Hughes Net. For the first year we had no problems. Then, our service would go down. For hours. Days. Weeks. I would call and jump through the hoops. This happened so frequently that I had their spiel memorized. I was informed that somehow I was not in their service area all of the sudden. It didn’t stop them from taking my money each month. Inevitably, after each call – my service would come up. It would last a week or so then crash and the whole process would start over again. After almost 5yrs and COUNTLESS calls – I cancelled my service.

User Submission by Stefan L.

August 7th, 2014

My mom has Clear Internet and has had it for years. I stop by when Im in the area I might stay a night or two but the service is ridiculous. Paying 50 bucks a month should get you a pretty stable connection but its nearly impossible to do anything internet based. Streaming Netflix wont work, even playing video games online. The lag and chop is some of the worse Ive ever seen. It doesnt even hit 5 led lights on the signal meter from the modem. This is getting quite ridiculous. If you were thinking about getting clear dont even do it.

Clear wireless keeps disconnecting – User Submission

August 7th, 2014

Every day now clear is disconnecting so when I get home there’s no internet in the am while at work my daughter plays and plays when I come home it goes off yesterday it was off until l 2am whose up at that time ridiculous, 54$ for no night internet..
it only works in one room.

User Submission by Blackie P.

August 1st, 2014

Thanks to your site, I’ve avoided that shitty pill.
Thanks tons!

Blackie

Clear constantly disconnects…customer support apathy – User Submission by Matthew H.

July 24th, 2014

I’ve been using Clearwire for a number of years, and it’s been getting consistently worse over time.  

The last six months have been atrocious.
I can barely watch any medium resolution video without lag and chop, even when all is “going well”.

I pay for the faster speed unlimited plan, which boasts download speeds of, what, up to 5Mbps?

HA!
I’m lucky if I *ever* get 1MBps…more often it’s less than 0.5 MBps.

Worse than that… my connection is constantly getting bumped offline and disconnected on what seems like a very regular pattern….either every hour, half hour or 15 minutes, with increasing “hostility” each time.

1st disconnect, I reset my adapter.
that may work.
2nd disconnect, I reset my adapter, but that generally doesn’t work the 2nd time… I have to actually repair the driver installation from Control Panel.

3rd disconnect, I have to uninstall and reinstall the driver and software completely.

When I go to Clear customer service (and the preferred method is through a chat interface, of course, and their first suggestion is to do something that disconnects the chat)…. their solution is to reset my connection and tell me that *it may take 2-24 hours to notice any improvement*….stupid me…the truth is that the billing cycle occurred within that 24 hours…..what a sucker I am.

So if I’m to believe the service technical support people… they seem to have no idea what sort of communication is occurring between my connection and their system.

The tech tells me “well we can see that you’re online, but you’re not directly connected to our towers, so we cannot diagnose this”…
If I’m not connected to their towers (or are they playing word games with the concept of wireless tech?) then who is intercepting and relaying their signal to me, and stealing my bandwidth?

It all seems very unscrupulous to me, with no accountability …if I speak to one person, and they can’t help me, instead of escalating my ticket themselves and ensuring proper customer service…they tell me just to call back later or call another number later (hoping the problem will just go away, since I’m the one whose full-time job is not dealing with this garbage)