Clearwire has changed their name to Clear - The name may have changed, but the company has not!

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Another Lawsuit Filed Against CLEAR/CLEARWIRE! (January 19th 2011)

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Horrible Clear Service And Lack of Maintenance – User Submission by Sara D.

February 17th, 2015

I had been using Clear for several years. I had the home modem and 4G hotspot for when I was away from home. I have been using the hotspot at work for years. All of a sudden, coincidentally when they linked with Sprint, their tower near my job went down. I had no service on the hotspot at work anymore, when I had access there for years. I called repeatedly and they assured me the tower would be fixed. Over several weeks, still no access, no followup from Clear, and no reasonable explanation for bad customer service, so I canceled the hotspot and stuck with home access via the modem.

My area we got a foot of snow and wind. Almost immediately my home modem stopped communicating with the tower. I called and reported this, and they said the tower would be fixed within 24 hours. That’s a long time with no service, but I toughed it out. After 36 hours, there was still no internet, and when I called again, no estimated time of resolution. They lied about it being fixed in 24 hours. In just a few hours, it will be 2 days, 48 hours, with no service. I have never had ANY service of any kind down for this long.

When you call their toll free number, it’s only available during certain hours so a lot of times you can’t troubleshoot problems in real time. Their website is useless, as soon as they went to Sprint, you could no longer chat with a representative. I originally signed up for Clear, because they boasted low prices, and great, fast service. They delivered for a few years, with good customer service, then they hooked up with Sprint and went downhill.

I’m looking for another service provider, and I will cancel today, at an hour when someone will answer at their useless toll free number.

User Submission by Rob B.

February 13th, 2015

Have had clear for a few years, even upgraded my internet to home phone/fax, but then I went to use the fax on a few different occasion’s and no internet, never had a problem until I called them and found out that the tower I used to get my signal from has been disconnected and was not going to be reconnected. Had I not called and asked I would still be charged for a service that wasn’t being provided.

Absolutely Awful Internet Service – User Submission by Rhonda L.

February 7th, 2015

We have had Clearwire for years due to the fact that they are the only ones we can get in our area. Let’s just say that we are without Internet more than we are with. It never works. It’s really awful when my son is trying to do homework and quizzes and tests for college and it goes out. He gets a 0 on his test. Not acceptable! We were told to get a new modem. It didn’t help. We have been paying for NO SERVICE for years!!!!

Unfair & Ridiculous,
Rhonda L.

Surprised Clearwire is still around – User Submission by TJ

January 30th, 2015

I actually took part in a Class Action that ended in 2013. I got a good chunk from them ($5250 or so). For the robo and harrassing calls. Still don’t think what I got was enough

Seattle, 6:25 pm, Tue 1/20/15 – User Submission by Robert N.

January 22nd, 2015

Well, they did it again. Took the network down just as I hit “Send” … there went a document I’d spent over an hour working on … pffft. Thanks, Clearwire (SlowWire? CrawlWire?)

But hey, taking the network down is a surefire cure for congestion!

Robert in Seattle (18:54 hrs PST, Tue 20 Jan 2015)

It’s not worth it. Trust me. Please read! (Clear Internet) – User Submission by Joel T.

January 1st, 2015

I’ve been using Clear Internet for almost half a year with my family and it is complete trash. I don’t know where to begin. Well, I’ll just start on why I decided to purchase this ridiculously shitty box that’s good-for-nothing. My wife and I don’t have a good source of income combined so we resort to the cheapest brands of food/groceries and the cheapest ways for television/phones/devices etc for us and our kids. So, with that being said we purchased Clear since it was only 30$/month. Biggest mistake. First off, almost every day it’s not that we argue or compete but we ask each other to get off youtube or to stop downloading things just so we could upload a photo to Facebook or check Instagram. Every time my son or my youngest son goes on youtube while I’m using my iPad I have to wait atleast half a minute or even 5 minutes to open up my email or Facebook. It may not sound like a lot time but believe me it gets IRRITATING. Second, on my own personal free time, I like to stream movies online and I get frustrated every time so I stopped. I had to wait atleast 10 seconds to load 3 seconds of the movie (I can’t believe that I got to the point to where I actually paused and counted it.) Third, one day, (by the way I don’t like to show emotions or get angry towards my family) I was simply pissed off because I couldn’t load Yahoo Sports on my iPad so I walked around my house, wife was on Facebook, my youngest son on youtube and my oldest son downloading a huge game (about 6.5 gb I believe? It was this game called Counter Strike Global Offensive or something like that.) And he was the last person I checked so when I walked to his computer, I saw the download speed and it was 17 Kb/S. If you don’t know, there are about 1000 kilobits(Kb) in a megabit and megabits are generally used in the internet-provider world to show download speeds. 17 Kilobits. Amazing, isn’t it? That’s 0.017 of a megabit. Completely ridiculous speed for a regular household activity. From what I know, the good routers or standard ones transmit about 4-8 or 5-10 megabits per second and I said 4-8 / 5-10 because it depends on what you do; (if you only read stuff online or if you have 10 tabs open downloading 30 gb’s worth of gaming along with streaming live events.) And the final thing I have to say, I feel that this is only meant for one person. Because whenever I’m home alone sometimes I actually can get things done or actually stream things without a lot of problems. But also, I can’t download things(I obviously can but you know, this internet download speed sucks shit.) So, yeah, that’s what I have to say. And if you’re too lazy to read anything above this repeat this next sentence to yourself. Do not get this even if you’re a family of four or if you like downloading things.

Without Service – User Submission by Thomas A.

November 5th, 2014

Three weeks and Clear still hasn’t repaired the tower in Angleton, TX. Any other cellular company would have repaired it in 3 days. No excuse for this and I’m on the verge of finding another company. It all started when Clearwire was bought out by Sprint.

Clear is throttling us and they even said it – User Submission by Valorie H.

October 30th, 2014

Hi, I detest Clear, but I don’t know if other companies are any better? First, they sold us a package, telling us we were in a good coverage area, and after months and months (and many hours) a rep finally told us we were ‘on the fringe of coverage ‘. Eventually we moved and Clear finally bought enough equipment to handle all the new customers they were signing up, sorta.

Skip to the present, and now we cannot stream Netflix through our Wii. After many days and hours of research and chats and phone calls with Netflix, Nintendo and Clear (who all blamed each other), I started looking into throttling more carefully and doing speed tests. An agent at Clear told me yesterday, what my speeds were supposed to be and what they actually are – big difference. She even said there was no way we could acquire the speeds that we pay for in our area, as it is ‘too congested’, although we are paying for unlimited high speed Internet. What a rip off.

Perhaps with AT&T losing a large lawsuit on this exact scam, other companies will take heed? Otherwise, a boycott is necessary – of course, since Sprint is/has taken over, this issue will probably get buried, since they bill for usage, which sucks even more. Funny, I hadn’t heard anything about the takeover until I went to to check my account, and was re-dire Ted to Sprint. I do not want to be a Sprint customer in any way, shape or form.

Are there any reputable ISPs out there? If they all go to usage fees, which it looks like they will, we will be charged through the roof. Are there any ways around being throttled?

Thank you for operating this site, Valorie H.

Horrible – User Submission by Nick B.

September 29th, 2014

Clearwire works fine during the day but stops working at night. I called tech support and they want us to buy a new modem. If it works during the day and not at night then how is it the device??? NO! They turn down your internet to next to nothing at night. They are scams. For 55 a month we cant do anything after dark. We will be dropping these duds.

Clear Sucks – User Submission by Carlitos Q.

September 29th, 2014

We had clear for over two years now and the last three months has been horrific ever since sprint bought clear. Customer service is freaking dreadful and pathetic. Get the class action lawsuit going!!!!’