I had been using Clear for several years. I had the home modem and 4G hotspot for when I was away from home. I have been using the hotspot at work for years. All of a sudden, coincidentally when they linked with Sprint, their tower near my job went down. I had no service on the hotspot at work anymore, when I had access there for years. I called repeatedly and they assured me the tower would be fixed. Over several weeks, still no access, no followup from Clear, and no reasonable explanation for bad customer service, so I canceled the hotspot and stuck with home access via the modem.
My area we got a foot of snow and wind. Almost immediately my home modem stopped communicating with the tower. I called and reported this, and they said the tower would be fixed within 24 hours. That’s a long time with no service, but I toughed it out. After 36 hours, there was still no internet, and when I called again, no estimated time of resolution. They lied about it being fixed in 24 hours. In just a few hours, it will be 2 days, 48 hours, with no service. I have never had ANY service of any kind down for this long.
When you call their toll free number, it’s only available during certain hours so a lot of times you can’t troubleshoot problems in real time. Their website is useless, as soon as they went to Sprint, you could no longer chat with a representative. I originally signed up for Clear, because they boasted low prices, and great, fast service. They delivered for a few years, with good customer service, then they hooked up with Sprint and went downhill.
I’m looking for another service provider, and I will cancel today, at an hour when someone will answer at their useless toll free number.