I used Clear wire services for less than a week and found that it was to say the the least a Horrendous experience. Services were not dependable or reliable and short they SUCKED. I called and canceled all services within a week and returned ALL of the equipment sent to me by Clear Wire within that week. I assumed that was end of it. I thought I was dealing with a REAL business but I was WRONG. Clear Wire Kept my deposit and billed for services for another year until I read my bank statements and caught this Robbery !!! I was paying for services that I couldn’t even access because ALL the equipment to use these services was returned a YEAR earlier. Clear Wire Stole approximately $ 800.00 from my bank account over that year and only returned about $ 180.00. They came up with every excuse but the truth for billing me, but fail to pay me for this thief. I guess this is referred to as GOOD BUSINESS PRACTICES when someone pays for a service that they Don’t want and Don’t have access to… Consumer Beware !!!
So i signed up for this thinking that having the ability to move my router anywhere and connect to a tower would be a great idea. I bought this piece of equipment from Clear, $90, then I started my service, which fucking sucked balls since day 1!! I was getting download speeds of 1.5 mbs down on a speedtest, with pings as high as 150 ms. This may sound ok, however, try and watch a movie on netflix with this and you will soon see how shitty it really is. I actually had to connect an external router to this router to get a decent enough signal to watch netflix, and sometimes it still loads 5 times a minute. what about youtube? want to get pissed real quick? try and watch a clip on youtube or fb and you will flip. This internet is absolutely the worst ever. Call and complain and they blame the tower, every single time. Its in their script to blame the tower. I forgot to mention that when you call you get routed to CHINA, so when you ask them a question, the response is “ok”, Hello? OK? you stupid fuck I asked you a question which requires more of an answer than OK. Nothing against China, but can you get some people who speak english, especially since you fucking jacked the bill up to $60 a month for the same shitty service I got for $50, where’s the improvements? I cannot wait for the day that I break this router over my knee and throw it in the street, back my car over it numerous times, crushing it into a million pieces so i can mail this shit to their headquarters located in the basement of the CEO’s mother’s house. Biggest ripoff ever, they take advantage of people who don’t have an option on what provider they can get. Once a new one rolls into my area you can beat your chinese ass that ill be switching over real quick, fuck clear and their towers! which supposedly is only 5 blocks from my house! Total Bullshit and a scam
Is there a class action suit on this company? This service is worst than dial up, when you used to have to leave the room for 20min and come back and hope the web page has loaded.
I have moved this modem to literally every spot in the house and still only 3 bars. The signal will not reach from the middle of the house to even one end! and its only about 1100 SF house. Constantly disconnecting and loosing signal. Literally constantly. It is completely ridiculous. Even at 2 or 3 am when you would think the “tower traffic” would be at a minimum……still waiting, waiting, waiting for a simple web page to load.
There must be something we can do……besides going out and buying another modem and service. I handed them money for a modem and service, and got nothing but aggravation in return, and wasted time. Really, they should have to stand up to their lies.
They are literally slower than a 56K modem. I had no idea they were so famous for sucking so much.
I could tell you lots of stories about lousy to nonexistent signal strength, but the latest happened today, when it took me half an hour of rebooting, etc, to attach a 1.8MB file to an email to send to a very impatient client. My livelihood depends on my connection speed, and Clear totally screwed me. Tomorrow I’m going to look for anything — anything — other than this fraudulent, rinky-dink “service.” I will drink a hearty toast when they finally go out of business.
PS And yeah, their tech support are a bunch of underpaid, outsourced people in the Philippines who don’t seem to know much other than reading from the same script.
I have had to purchase a Modem type of service for my home computer. From day one, the bar on my Modem has never been above two! about a year ago, they said it was because of my Modem, so i got another one in the mail, and this one is WORSE! IVE GIVEN UP CALLING THEM, the people are in India and do not understand nor care, and when i tell them i want credit, they say, you have to call everytime! Seriously, it takes about 45 min of their crap to get to a human who can do nothing! my phone hotspot is better than this crap.. anyone have another recommendation for a Modem type service…..they should be paying us.