Clearwire SUCKS Dot Com

Lost a Job Because of Clearwire - User Submission by Rebecca

I work from home and during the first week of my job their service starts going crazy. At first I thought it was my router because it would seem better as we rebooted the router so I replaced it with a new router of a different brand. Then about 2 days later the problem creeps up again. It happens to all the machines on the network no matter which one is being used. I can’t get out of the contract and I’ll use it for just a backup, but for $45.00 per month it sure isn’t worth it. I can get a way better connection with DSL or cable for that amount and if I really needed wireless I’ll just buy a Cantenna. When I try to explain it to them the CS person just points me to the speed test. Whatever. They know nothing about routes or anything important to do with networking. Why even bother?

These problems screwed up the job I had just taken so bad that I was let go that same week. Damn you Clearwire!

UGH CLEARWIRE SUCKS

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Another unhappy clearwire (ex) customer - User Submission by David Etenburn

I had to close my bank account just to terminate service with Clearwire. After two months of trying to get tech support’s attention, with long hold times resulting in disconnections, I finally returned the modem to where I purchased it, where it was refused. Once again, I call clearwire with no success, but after a few more days, their collection department called me! It seemed they could not collect money from my bank account because it was closed (imagine that, my bank was smart enough to say no to clearwire!)

So now I have two months fees (for a service I have been trying to cancel), a late fee, a return check fee, and an early termination fee. About $300 I’m figuring. I actually don’t know the total “balance”, as I have effective today blacklisted clearwire’s e-mails, and I have already blocked their computer generated calls. The way I look at it, if they can convince a court or arbiter I owe the money, I’ll pay it. But I doubt they can.

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Pitiful Customer Service - User Submission from Richard Kuhlman

Yesterday I tried to cancel my service and the CSR said he would send a shipping label to my email. None was sent. When I contacted the online chat service, he said his records showed that a label was sent and he couldn’t help me. He referred me back to the phone CSR. This is after I contacted the Washington Attorney General over their unfair renewal policy. The service frequently went out before, and now the modem is completely on the blink. !!! I feel like I have joined a cult and the gates have been locked behind me. Beware if you are still on the outside.

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Moved - User Submission by Kristi G.

I signed up with Clearwire in October of 06. My two year prison sentence ends there. I moved to the mountains. Clearwire cannot provide me service here. They told me “too bad” - basically and that I would have to continue making payments regardless of my move. This seems unfair that I should have to pay for a service that I cannot even get!

Be aware before signing up with Clearwire that you’re gonna stay in the same spot for two years!

-Kristi G.

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